Strategic Customer Success Manager – Driving Automotive Growth, Digital Marketing Excellence, and Data‑Powered Client Success at brighthush
About brighthush
brighthush is a trailblazing, performance‑centric growth partner that transforms automotive shops into revenue‑generating powerhouses. By fusing data‑driven paid acquisition, organic demand generation, and conversion‑focused technology, we empower our clients to amplify inbound call volume, capture qualified leads, and achieve measurable marketing ROI. Our track record of turning underperforming campaigns—cutting costs, boosting branded search demand, and increasing inbound calls by at least 15%—speaks to our deep expertise and relentless commitment to results across the automotive industry.
Why brighthush is the Place to Accelerate Your Career
At brighthush, growth is a partnership between data, strategy, and exceptional customer experience. We thrive on turning insights into action, and we’re looking for a dynamic, data‑savvy professional to help our clients not only meet but exceed their marketing goals. If you thrive in a fast‑paced, results‑oriented environment and are passionate about helping businesses grow, brighthush offers you the platform, the tools, and the culture to accelerate your career to new heights.
Key Responsibilities
- Client Relationship Stewardship – Serve as the primary point of contact for a portfolio of automotive shop clients, building trust, fostering long‑term partnerships, and ensuring a seamless client experience from onboarding to ongoing optimization.
- Performance Analysis & Insight Generation – Monitor campaign metrics across Google, Meta, SEO, and landing page optimization; translate data into actionable insights that drive client success and elevate ROI.
- Strategic Account Planning – Develop and execute quarterly growth plans for each client, aligning marketing tactics with their business objectives and ensuring measurable impact.
- Cross‑Functional Collaboration – Partner closely with Account Management, Creative, and Technical teams to deliver integrated, high‑impact solutions that resonate with each client’s unique needs.
- Retention & Upsell Initiatives – Identify opportunities to expand service usage, increase client lifetime value, and reduce churn through proactive engagement and value‑driven recommendations.
- Proactive Communication – Provide regular performance reports, executive summaries, and strategic recommendations to clients and internal stakeholders, ensuring transparency and alignment.
- Process Improvement – Continuously refine customer success workflows, knowledge bases, and onboarding procedures to enhance efficiency and elevate the client experience.
- Remote Work Excellence – Manage multiple accounts, prioritize tasks, and maintain high productivity in a fully remote environment, leveraging digital collaboration tools to stay connected.
Essential Qualifications
- Proven experience in customer success, account management, or client services within the automotive or digital marketing sector.
- Strong analytical mindset with the ability to interpret complex data sets and translate findings into clear, actionable recommendations.
- Exceptional communication and interpersonal skills, capable of building rapport with C‑level executives and shop owners alike.
- Demonstrated success in relationship building, client retention, and revenue growth.
- Self‑motivated, results‑driven, and comfortable working independently in a remote setting.
- Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and marketing analytics tools (Google Analytics, Meta Business Suite, etc.).
- Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
Preferred Qualifications
- Experience managing paid media campaigns (Google Ads, Meta Ads) and organic SEO initiatives.
- Background in automotive service marketing or a deep understanding of the automotive industry’s unique challenges.
- Knowledge of conversion rate optimization, landing page design, and A/B testing methodologies.
- Previous exposure to performance‑based marketing agencies or growth‑hacking environments.
- Certifications in Google Ads, Meta Blueprint, or similar digital marketing credentials.
Core Skills & Competencies
- Customer‑Centric Mindset – Always prioritizing the client’s success and satisfaction.
- Data‑Driven Decision Making – Leveraging metrics to guide strategy and demonstrate impact.
- Strategic Thinking – Crafting long‑term growth plans that align with business objectives.
- Collaboration & Influence – Working effectively across teams and influencing stakeholders.
- Project Management – Managing timelines, deliverables, and resources efficiently.
- Adaptability – Thriving in a dynamic environment with evolving client needs and market conditions.
Career Growth & Learning Opportunities
At brighthush, your professional development is a priority. We offer:
- Structured mentorship programs with senior leaders in marketing, strategy, and operations.
- Access to industry conferences, webinars, and training courses to keep you at the cutting edge of automotive marketing.
- Clear promotion pathways—from Customer Success Manager to Senior Manager, Director, and beyond—based on performance and impact.
- Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
- Regular performance reviews and goal‑setting sessions to align your career aspirations with company objectives.
Work Environment & Culture at brighthush
Our culture is defined by transparency, collaboration, and a relentless focus on results. As a remote team, we rely on:
- Daily stand‑ups and weekly check‑ins to maintain alignment.
- Open communication channels (Slack, Teams, Zoom) that foster quick decision‑making.
- A flexible schedule that respects work‑life balance while meeting client needs.
- Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
- A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
Compensation & Benefits
While the base salary ranges from $60,000 to $95,000 per year—depending on experience and performance—brighthush offers a comprehensive benefits package designed to support your well‑being and growth:
- Competitive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and flexible holiday schedule.
- Professional development stipend for courses, certifications, and conferences.
- Remote work stipend to cover home office setup and internet costs.
- Employee wellness programs, including mental health resources and virtual fitness classes.
- Annual performance bonuses tied to client success metrics.
Ready to Make an Impact?
If you are a proactive, data‑savvy professional who thrives on building lasting client relationships and driving measurable growth, brighthush invites you to join our mission. Bring your expertise, curiosity, and ambition, and help us elevate automotive shops to new heights of success.