Senior Remote Customer Success Manager – Behavioral Health Billing & Revenue Cycle Champion, Driving Client Onboarding, Retention, and Innovation at brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining the revenue cycle management (RCM) landscape for behavioral health and substance abuse treatment providers. Since our founding in 2017, we have empowered clinics, hospitals, and outpatient centers across the United States to streamline billing, reduce claim denials, and accelerate cash flow. Our cloud‑based platform automates critical touchpoints—from patient intake and insurance verification to claim submission and payment posting—allowing care teams to focus on what matters most: delivering high‑quality, evidence‑based treatment.

With a rapidly growing team of over 300 professionals, brighthush is headquartered in Irvine, California, but our impact is nationwide. We pride ourselves on a culture of innovation, collaboration, and relentless customer focus. Our mission is simple: to make behavioral health billing effortless, so clinicians can devote more time to patient care and less to paperwork.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected to a vibrant, distributed team.
• Impactful Work: Directly influence the success of our clients, helping them improve financial health and patient outcomes.
• Career Growth: Opportunities to advance into senior Customer Success, Product Management, or Sales Leadership roles.
• Continuous Learning: Access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Inclusive Culture: A welcoming environment that values diverse perspectives and promotes work‑life balance.

Role Overview

As a Senior Remote Customer Success Manager, you will be the strategic partner and primary advocate for our clients. You will own the entire client lifecycle—from onboarding to renewal—ensuring that every interaction delivers measurable value. Your expertise will shape how we help behavioral health providers achieve financial stability while maintaining clinical excellence.

Your Impact

• Drive adoption of our platform across multiple departments, ensuring that billing, clinical, and administrative teams are fully integrated.
• Translate complex technical features into actionable insights that improve claim accuracy and revenue capture.
• Build long‑term relationships with executive stakeholders, positioning brighthush as a trusted advisor.
• Identify and execute upsell opportunities that align with client goals, contributing directly to revenue growth.
• Champion client feedback to product and engineering teams, accelerating the delivery of features that matter most.

Key Responsibilities

As a Remote Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they achieve maximum value from our platform. Your day‑to‑day activities will include:

• Leading the client onboarding journey from contract signing to full platform adoption, coordinating cross‑functional teams to deliver a seamless transition.
• Serving as the single point of contact (POC) for all client inquiries, providing timely, accurate, and empathetic support.
• Acting as a liaison between clients and internal stakeholders (Product, Engineering, Sales, and Support) to translate client needs into actionable product enhancements.
• Building and maintaining deep, trust‑based relationships with key decision‑makers and operational leaders at client organizations.
• Advocating for client feedback across departments, tracking issues, and ensuring resolution within agreed SLAs.
• Conducting regular check‑in meetings and account reviews to assess satisfaction, usage trends, and renewal readiness.
• Delivering educational resources and training sessions—both live and on‑demand—to empower clients to leverage advanced features and best practices.
• Identifying and pursuing upsell and cross‑sell opportunities, collaborating closely with the Sales team to drive revenue growth.
• Monitoring and reporting on key customer success metrics (Net Promoter Score, churn, adoption rates, and renewal rates) to inform strategy.
• Participating in product beta testing and providing real‑world feedback to shape future releases.

Essential Qualifications

• Minimum of 3 years in a customer‑facing role within a SaaS or technology company, preferably in healthcare billing or RCM.
• Proven track record of managing complex client relationships and driving adoption of cloud‑based solutions.
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non‑technical audiences.
• Excellent problem‑solving and project management abilities—capable of juggling multiple priorities in a fast‑paced environment.
• Experience with healthcare revenue cycle processes, especially within behavioral health or addiction treatment settings, is highly desirable.
• Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
• Self‑motivated, proactive, and comfortable working independently from a remote setting.

Preferred Qualifications

• Prior experience in a Customer Success Manager or Support role at a technology company focused on healthcare or billing.
• Familiarity with electronic health record (EHR) systems and insurance claim workflows.
• Knowledge of HIPAA regulations and data security best practices.
• Experience with CRM platforms (e.g., brighthush, brighthush) and customer success tools (e.g., brighthush, brighthush).
• Demonstrated ability to analyze data, generate insights, and present findings to executive stakeholders.
• Fluency in English; additional language skills are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Comfortable working with metrics, dashboards, and data‑driven decision making.
• Collaboration: Proven ability to work cross‑functionally with Product, Engineering, Sales, and Support teams.
• Adaptability: Thrive in a dynamic, evolving environment with shifting priorities.
• Technical Fluency: Quick learner who can master new software and troubleshoot issues efficiently.
• Leadership: Mentor junior team members and influence organizational change.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have the opportunity to:

• Progress to a Senior Customer Success Manager or Director of Customer Success role, overseeing a larger portfolio and shaping strategy.
• Transition into Product Management, leveraging your deep client insights to influence roadmap decisions.
• Move into Sales Leadership, capitalizing on your understanding of upsell opportunities and client needs.
• Participate in leadership development programs, mentorship, and cross‑functional projects that broaden your skill set.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and results. Our team members enjoy:

• Weekly virtual town halls and team‑building events.
• Open communication channels—Slack, Zoom, and an internal knowledge base.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to mental health and well‑being, with resources such as counseling services and wellness stipends.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote Customer Success Managers.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and adoption metrics.
• Equity options to share in the company’s growth and success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match to support your long‑term financial goals.
• Generous paid time off (PTO), holidays, and a flexible work schedule.
• Professional development stipend for courses, certifications, and conferences.
• Wellness benefits, including gym memberships, mental health support, and wellness reimbursements.

Ready to Make an Impact?

If you are a proactive, client‑focused professional who thrives in a fast‑moving, technology‑driven environment, we want to hear from you. Join brighthush and help shape the future of behavioral health billing—while advancing your career, expanding your skill set, and making a real difference in the lives of patients and providers.

Apply today and become part of a team that values innovation, collaboration, and the power of technology to transform healthcare.