Senior Remote Customer Success Manager – Championing Church Onboarding, Strategic Partnerships, and Faith Community Empowerment with Cutting‑Edge Cloud‑Based Technology at brighthush

Welcome to brighthush – Where Purpose Meets Innovation

At brighthush, we’re more than a tech company; we’re a movement dedicated to empowering faith communities to thrive in the digital age. Our cloud‑based platform blends intuitive design, AI‑driven insights, and robust analytics to help churches of all sizes manage events, communications, donations, and outreach with unprecedented ease. By putting people first, we enable ministry leaders to focus on their core mission while we handle the technology.

Since our founding, we’ve partnered with over 50 churches nationwide, streamlining workflows, deepening community connections, and accelerating ministry growth. As we expand, we’re looking for purpose‑driven professionals who want to make a measurable difference in the lives of faith leaders and their congregations.

Why brighthush is the Ideal Place to Grow Your Career

At brighthush, you’ll be part of a culture that values purpose, collaboration, and continuous improvement. We reward curiosity, customer‑first thinking, and a passion for technology. Whether you’re a seasoned veteran or an ambitious early‑career professional, you’ll find mentorship, resources, and opportunities to accelerate your growth.

Our dynamic, fast‑paced environment lets your ideas shape the future of ministry technology. You’ll collaborate with product engineers, data scientists, and marketing strategists—all united by a common goal: to empower churches to thrive.

What Makes This Role Stand Out

• Impact at Scale – Shape the future of ministry technology for 50+ churches nationwide, driving adoption, satisfaction, and retention.
• Remote Flexibility – Work from anywhere while traveling for in‑person trainings, church visits, and industry events.
• Innovation‑First Culture – Partner with AI specialists to build smarter, more efficient customer success workflows.
• Career Growth – Fast‑track into leadership roles with mentorship from senior executives and access to continuous learning.
• Compensation & Perks – Competitive salary, performance bonuses, health & wellness benefits, generous PTO, and a relocation stipend for travel.
• Community Impact – Your work directly supports faith leaders in building stronger, more connected congregations.
• Cross‑Functional Collaboration – Work with product, engineering, marketing, and sales teams to align customer success with business strategy.

Role Overview

As the bridge between our church partners and the brighthush product team, you will own the end‑to‑end onboarding journey for approximately 50 churches. You will develop a comprehensive onboarding playbook, act as a trusted advisor, translate strategy into scalable processes, and champion a customer‑centric mindset across the organization.

Key Responsibilities

• Own the End‑to‑End Onboarding Journey – From discovery to full adoption, ensure a smooth transition for each church.
• Develop and Execute Onboarding Playbook – Create best‑practice guides, training modules, and success metrics that can be replicated across the organization.
• Act as Trusted Advisor – Provide strategic guidance on leveraging brighthush’s platform to meet each church’s unique goals.
• Collaborate with Head of Customer Experience – Refine the customer success function as brighthush scales.
• Translate Strategy into Scalable Processes – Use AI and automation to increase efficiency and consistency.
• Conduct Regular Check‑Ins and Renewal Discussions – Maintain high satisfaction and retention rates.
• Gather and Analyze Customer Feedback – Translate insights into product enhancements and feature requests.
• Represent brighthush at Industry Events – Build brand awareness and gather market intelligence.
• Maintain Accurate CRM Records – Ensure data integrity and actionable reporting.
• Mentor Junior Team Members – Foster a culture of continuous improvement and professional growth.
• Drive Cross‑Functional Initiatives – Align customer success with product development, marketing, and sales strategies.
• Champion Customer‑Centric Mindset – Ensure every decision reflects the needs of our church partners.

Essential Qualifications

• 5+ years of customer success, account management, or implementation experience, preferably in SaaS or technology services.
• Proven track record of managing complex onboarding projects and delivering measurable outcomes.
• Strong understanding of the church or non‑profit sector is highly desirable.
• Excellent written and verbal communication skills across diverse audiences.
• Ability to translate strategic goals into actionable, repeatable processes.
• Experience with AI or automation tools to streamline workflows and improve customer experience.
• Self‑motivated, highly organized, and comfortable working independently in a remote setting.
• Strong analytical mindset with proficiency in data analysis and reporting tools.
• Willingness to travel for in‑person training sessions, church visits, and industry events.
• Proficiency in CRM systems (e.g., brighthush) and customer success platforms.
• Demonstrated ability to build trust and rapport with stakeholders at all levels.

Preferred Qualifications

• Background in ministry, church leadership, or faith‑based organizations.
• Experience with customer success platforms such as brighthush or similar.
• Knowledge of AI‑driven customer engagement solutions.
• Project management certification (PMP, Scrum, etc.).
• Fluency in multiple languages, especially Spanish, to serve a diverse church community.
• Experience with data‑driven decision making in a customer‑success context.
• Track record of leading cross‑functional initiatives that drive product adoption.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Proven ability to build trust and rapport with stakeholders at all levels.
• Process Optimization – Skilled at designing, documenting, and improving processes for scalability.
• Data‑Driven Decision Making – Comfortable interpreting metrics to guide actions and demonstrate ROI.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Collaboration – Work seamlessly with product, engineering, marketing, and sales teams.
• Customer‑Centric Mindset – Passionate about delivering exceptional experiences and outcomes.
• Communication Excellence – Articulate complex ideas clearly to both technical and non‑technical audiences.
• Project Management – Plan, execute, and deliver projects on time and within scope.
• Tech Savviness – Comfortable learning new tools and technologies quickly.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Success Manager, you will:

• Progress into senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Participate in cross‑functional projects that shape the future of our platform and services.
• Access a curated learning library, including courses on AI, data analytics, and leadership.
• Receive mentorship from senior executives who have built successful tech companies in the faith‑based space.
• Have opportunities to speak at conferences, webinars, and industry panels, elevating your personal brand.
• Engage in quarterly hackathons and innovation labs to prototype new features and customer success tools.
• Earn professional certifications (e.g., Certified Customer Success Manager, Scrum Master) through our sponsorship program.

Work Environment & Culture

brighthush is built on a foundation of purpose, collaboration, and continuous improvement. Our culture is defined by:

• Mission‑Driven Purpose – Every project and decision is guided by our commitment to empower churches.
• Inclusive & Diverse Team – We celebrate differences and foster an environment where all voices are heard.
• Transparent Communication – Open channels for feedback, ideas, and constructive dialogue.
• Work‑Life Balance – Flexible schedules, remote work, and generous time off to recharge.
• Innovation Labs – Dedicated time and resources to experiment with new technologies and ideas.
• Community Engagement – Regular volunteer opportunities and partnerships with local churches.
• Wellness & Support – Mental health resources, on‑site fitness classes, and a supportive peer network.

Compensation & Benefits

While specific figures are tailored to experience and location, you can expect:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance for you and your family.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and a generous holiday schedule.
• Professional development stipend and access to industry conferences.
• Relocation stipend for travel to key church partners and events.
• Employee wellness program, including mental health resources and gym memberships.
• Flexible remote work policy with occasional in‑office collaboration.
• Annual performance review with clear career progression metrics.

How to Apply

Ready to make a tangible difference in the lives of churches across the country? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any experience you have in the faith‑based sector, customer success, or AI‑driven workflow optimization.

Apply Now to brighthush – Join us in shaping the future of faith‑based communities.