Senior Remote Customer Success Manager – Commercial Solutions & Onboarding Lead – Cloud Security & DevSecOps Platform at brighthush – Champion Customer Adoption, Growth, and Security Excellence

About brighthush

brighthush is a pioneering cloud‑native security platform that transforms how organizations protect their software supply chains. Since our founding in 2021, we have delivered hardened, production‑ready open‑source builds that eliminate CVEs, automate vulnerability scanning, and provide continuous compliance monitoring. With a rapidly expanding team of 201‑500 engineers, product managers, and customer success professionals, brighthush is redefining secure application delivery in the cloud.

Our mission is simple yet powerful: make security effortless, scalable, and transparent for every developer and security professional. We achieve this by blending cutting‑edge technology, a vibrant open‑source community, and a customer‑centric approach that places the user experience at the core of everything we build.

Position Overview

As a Remote Customer Success Manager – Commercial Solutions & Onboarding Lead, you will be the primary post‑sales advocate for brighthush’s commercial customers. Your role will blend technical expertise, strategic account management, and a passion for customer empowerment. You will guide new clients through a seamless onboarding journey, drive adoption of our security platform, and collaborate cross‑functionally with sales, engineering, and education teams to deliver measurable value. Your success will be measured by customer satisfaction, renewal rates, expansion opportunities, and the speed at which customers achieve their security goals.

Key Responsibilities

• Technical Onboarding Lead: Design and execute a customized onboarding roadmap for each new customer, ensuring they can quickly deploy brighthush’s hardened images and integrate them into their CI/CD pipelines. This includes hands‑on workshops, configuration guidance, and troubleshooting.
• Account Management & Growth: Build deep relationships with stakeholders ranging from developers to CISOs, identify upsell and cross‑sell opportunities, and work closely with the sales team to secure renewals and expansions.
• Training & Education: Partner with the Education team to deliver tailored workshops, webinars, and documentation that empower customers to master our platform and adopt best security practices.
• Product Evangelist: Stay current on brighthush’s product roadmap, new feature releases, and industry trends; translate this knowledge into actionable insights for customers.
• Customer Advocacy: Serve as the voice of the customer within brighthush, championing their needs in product meetings, feature prioritization, and support escalations.
• Issue Management & Escalation: Coordinate with Technical Support and Customer Engineering to resolve incidents swiftly, ensuring minimal impact on customer operations.
• Data‑Driven Success: Track key metrics (NPS, CSAT, time‑to‑value, churn risk) and use data to inform proactive outreach and improvement initiatives.
• Strategic Partnerships: Identify and nurture relationships with key partners and ecosystem players to expand brighthush’s reach and create joint value propositions.
• Continuous Improvement: Contribute to the refinement of onboarding playbooks, knowledge bases, and customer success processes based on feedback and performance data.

Essential Qualifications

• Minimum 2 years of experience in a customer‑facing role that blends technical and business collaboration—Customer Success, Technical Account Management, Professional Services, or a hybrid of these with Sales or Solutions Engineering.
• Deep domain knowledge in at least one of the following areas: Supply Chain Security, DevSecOps, Application Security, container security, regulatory compliance, vulnerability management, or the software development lifecycle.
• Proven ability to manage a portfolio of high‑value accounts with autonomy, ownership, and strategic vision.
• Strong entrepreneurial mindset—self‑starter who thrives in a fast‑moving, early‑stage environment.
• Commitment to continuous learning: actively seeks out new certifications, industry events, and internal knowledge sharing.
• High emotional intelligence, excellent communication, and the ability to influence cross‑functional teams.
• Experience working in a remote‑first, flexible culture with distributed teams.
• Passion for technology and cybersecurity, coupled with a genuine desire to help customers succeed.

Preferred Qualifications

• Hands‑on technical experience with cloud platforms (brighthush, brighthush, brighthush), Linux, containers, and CI/CD tooling.
• Prior exposure to early‑stage startup environments, where resourcefulness and adaptability are essential.
• Experience with SaaS subscription management, renewal forecasting, and upsell strategies.
• Knowledge of compliance frameworks such as ISO 27001, SOC 2, NIST, or GDPR.
• Previous involvement in open‑source communities or contributions to security tooling.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to solve them.
• Technical Fluency: Ability to understand and explain complex security concepts to both technical and non‑technical audiences.
• Strategic Thinking: Translate customer goals into actionable plans that align with brighthush’s product vision.
• Project Management: Manage multiple onboarding projects simultaneously while meeting deadlines.
• Data Analysis: Use analytics tools to monitor customer health and identify improvement opportunities.
• Collaboration & Influence: Work effectively with engineering, product, sales, and education teams to deliver a unified customer experience.
• Adaptability: Thrive in a rapidly evolving product landscape and adjust strategies accordingly.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in product, engineering, and sales.
• Paid certifications in cloud security, DevSecOps, and container orchestration.
• Regular knowledge‑sharing sessions with the open‑source community and industry experts.
• Clear career pathways—from Customer Success Manager to Senior Customer Success Manager, and eventually to Director of Customer Success.
• Opportunities to contribute to product strategy, feature prioritization, and roadmap planning.
• Cross‑functional project experience that expands your skill set beyond customer success.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, transparency, and collaboration. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere in the USA with a fully supported home office stipend.
• Team Meetups & Destination Summits: Annual bi‑annual gatherings to strengthen relationships and celebrate successes.
• Inclusive & Diverse: A workplace where every voice is heard and diverse perspectives drive innovation.
• Continuous Feedback: Regular 1:1s, performance reviews, and pulse surveys to keep communication open.
• Community Engagement: Encouragement to contribute to open‑source projects and attend industry conferences.
• Health & Well‑Being: Comprehensive wellness programs, mental health resources, and flexible work hours.

Compensation & Benefits

While the exact salary range will be determined based on experience, we offer a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonus structure tied to customer health metrics.
• Equity: Stock options granted upon hire, with additional options awarded at promotion milestones.
• Health, vision, and dental insurance fully covered for you and your dependents.
• Flexible paid time off, including 18 weeks of paid parental leave for birthing parents and 12 weeks for non‑birthing parents.
• Monthly stipend for coworking spaces, phone, and internet expenses.
• Access to a comprehensive learning budget for courses, certifications, and conferences.
• Participation in secondary offerings and early‑stage investment opportunities.
• 10‑year vesting schedule for equity, ensuring long‑term alignment with brighthush’s growth.

Application Process

Ready to help organizations secure their software supply chains and drive real business outcomes? Submit your application through our careers portal. We look forward to learning how your experience and passion align with brighthush’s mission.

Why brighthush?

At brighthush, you’ll join a forward‑thinking team that is reshaping the future of cloud security. You’ll work on cutting‑edge technology, influence product direction, and help customers achieve measurable security improvements—all while enjoying the freedom and flexibility of a remote‑first environment. If you’re a proactive, customer‑obsessed professional who thrives in a fast‑paced, collaborative setting, we want to hear from you.

Take the next step in your career—apply today and become a key driver of success for brighthush’s commercial customers.