Senior Remote Customer Success Manager – Cybersecurity Growth & Product Adoption Leader – Driving Enterprise Adoption, Renewals, and Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, delivering next‑generation threat detection, real‑time analytics, and AI‑driven response solutions that empower organizations to safeguard their most valuable digital assets. From Fortune 500 enterprises to nimble tech startups, our platform is trusted worldwide to detect, analyze, and neutralize cyber threats before they can cause harm. Founded on a mission to democratize cyber resilience, brighthush has evolved from a niche startup into a global leader, consistently pushing the boundaries of what’s possible in threat intelligence and incident response.

Our culture is built on relentless innovation, collaborative teamwork, and an unwavering commitment to customer success. We treat every client as a partner, measuring our impact by the tangible outcomes we deliver—accelerated growth, reduced risk, and new opportunities for our customers.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, fully remote team that thrives on solving complex security challenges. We offer a flexible, work‑from‑anywhere environment that empowers you to balance professional growth with personal well‑being. Our people are our greatest asset, and we invest heavily in continuous learning, mentorship, and career advancement. Whether you’re a seasoned customer success veteran or a rising star eager to shape the future of cybersecurity, brighthush provides the platform, resources, and support to help you excel.

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will own a portfolio of commercial and mid‑market accounts, ensuring they extract maximum value from our cybersecurity platform. You will act as a trusted advisor, driving product adoption, renewal success, and overall customer health. Your insights will inform product development, marketing strategies, and go‑to‑market initiatives. This role is ideal for a proactive, data‑driven professional who thrives in a fast‑paced, cross‑functional environment.

Key Responsibilities

• Account Ownership: Manage a defined portfolio of commercial and mid‑market accounts, serving as the primary point of contact for all customer success activities.
• Product Adoption & Enablement: Champion the adoption of brighthush’s platform by guiding customers through onboarding, training, and advanced use cases. Leverage Gainsight and other tools to track usage metrics and identify upsell opportunities.
• Renewal & Expansion: Coordinate renewal processes, negotiate contracts, and secure expansion deals. Work closely with the Sales and Finance teams to ensure seamless transitions and revenue growth.
• Customer Health & Advocacy: Monitor customer health scores, churn risk, and satisfaction metrics. Proactively address concerns, conduct quarterly business reviews, and cultivate long‑term relationships.
• Feedback Loop: Translate customer insights into actionable product enhancements. Collaborate with Product, Engineering, and Marketing to prioritize features that deliver the greatest value.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Support, and Product teams to align on customer journeys, launch plans, and success metrics.
• Data‑Driven Reporting: Build and maintain dashboards, generate regular reports, and present findings to leadership. Use data to forecast renewals, identify trends, and recommend strategic initiatives.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer conferences. Share best practices and success stories to position brighthush as a thought leader in cybersecurity.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or related roles within the SaaS or cybersecurity industry.
• Proven track record of managing large, complex accounts and driving successful renewals and expansions.
• Strong analytical skills with proficiency in Gainsight, Salesforce, or similar customer success platforms.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Demonstrated ability to translate customer feedback into product and process improvements.
• Self‑motivated, highly organized, and comfortable working independently in a fully remote environment.
• Bachelor’s degree in Business, Computer Science, or a related field (MBA preferred).

Preferred Qualifications

• Experience working with mid‑market and enterprise cybersecurity solutions.
• Knowledge of threat intelligence, AI‑driven security analytics, and incident response frameworks.
• Background in data analysis, with the ability to build custom reports and dashboards.
• Experience leading cross‑functional initiatives and driving change across multiple teams.
• Certifications such as CSCS, CSM, or relevant cybersecurity credentials.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with business objectives.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Problem‑Solving: Strong analytical mindset to diagnose issues, propose solutions, and drive continuous improvement.
• Collaboration: Proven ability to work effectively with cross‑functional teams in a fast‑moving environment.
• Adaptability: Comfortable navigating ambiguity and pivoting strategies based on evolving customer needs.
• Communication: Clear, concise, and persuasive communication across all levels of the organization.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. You will have access to:

• Mentorship from senior leaders and industry experts.
• Regular training programs covering product deep dives, sales techniques, and leadership development.
• Opportunities to transition into senior Customer Success roles, Customer Experience leadership, or Product Management.
• Cross‑departmental projects that broaden your skill set and expand your network.
• Annual performance reviews that align your goals with the company’s growth strategy.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first approach means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools (Slack, Zoom, Miro).
• Quarterly virtual retreats and optional in‑person meetups.
• Open‑door policy that encourages feedback and continuous improvement.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Professional development stipend and access to industry conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Company‑wide subscription to cutting‑edge cybersecurity tools for personal use.

Ready to Make an Impact?

If you are a customer‑first professional with a passion for cybersecurity and a proven ability to drive adoption and renewal, we want to hear from you. Join brighthush and help shape the future of digital protection while advancing your career in a supportive, forward‑thinking environment.

Apply today and become part of a team that is redefining what it means to secure the world’s most valuable data.