Senior Remote Customer Success Manager – Cybersecurity & SaaS Solutions – Drive Growth & Customer Advocacy at brighthush

About brighthush

brighthush is a global leader in cybersecurity, empowering millions of individuals and thousands of organizations to protect their most valuable assets—data, identities, and digital operations. With a portfolio that spans zero‑trust privileged access, password and secrets management, secure remote access, and encrypted messaging, brighthush delivers end‑to‑end encryption and seamless integration with any tech stack. Our solutions are deployed in minutes, trusted by enterprises worldwide, and available in 23 languages across more than 150 countries.

At brighthush, we believe that security is not a feature but a foundation. Our mission is to make cybersecurity simple, scalable, and accessible for every user, on every device, in every location. We are rapidly expanding, and we’re looking for passionate, results‑driven professionals to join our high‑performing Customer Success team.

Role Overview

As a Senior Remote Customer Success Manager, you will be the trusted advisor for a portfolio of enterprise customers, ensuring they achieve maximum value from brighthush’s cybersecurity platform. You will own the customer lifecycle—from onboarding and adoption to renewal, expansion, and advocacy—while driving revenue growth and fostering long‑term partnerships. Your strategic influence will shape how customers leverage our zero‑trust solutions to protect their businesses against evolving cyber threats.

Key Responsibilities

• Revenue Growth & Quota Management: Own a revenue quota and consistently meet or exceed sales targets within assigned accounts.
• Strategic Account Management: Build and maintain relationships with senior executives, including C‑level contacts, to understand business objectives and align brighthush solutions accordingly.
• Contract Negotiation & Expansion: Lead contract renewals, cross‑sell, and upsell opportunities, negotiating licensing agreements that reflect customer value and market dynamics.
• Business & Technical Reviews: Conduct Quarterly Business Reviews (QBRs) and Technical Reviews to assess adoption, identify gaps, and propose roadmap items that drive ROI.
• Issue Resolution & Escalation: Resolve complex customer issues, collaborating with engineering, product, and support teams to deliver timely, effective solutions.
• Advocacy & Thought Leadership: Champion customer success stories through case studies, references, and referrals; represent brighthush at industry events and webinars.
• Data‑Driven Insight: Analyze portfolio metrics to prioritize risk, uncover upsell potential, and inform product strategy.
• Process Improvement: Contribute to the evolution of brighthush’s Customer Success programs, championing best practices and continuous improvement.
• Team Collaboration: Work closely with Sales, Marketing, Product, and Support to ensure a unified customer experience.

Essential Qualifications

• Minimum 2 years of experience in SaaS Customer Success, Account Management, or Enterprise Sales.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong technical acumen—experience with SSO, directory integrations, identity and access management (IAM), and cloud security platforms.
• Excellent communication skills, both written and verbal, with the ability to influence at all organizational levels.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Proficiency with Salesforce.com and other CRM tools.
• Undergraduate degree (BA/BS) preferred; advanced certifications in cybersecurity or IAM are a plus.

Preferred Qualifications

• Experience in the IAM or broader cybersecurity industry.
• Background in technical consulting or implementation projects.
• Knowledge of compliance frameworks such as SOC 2, ISO 27001, and GDPR.
• Previous experience in a high‑growth startup or scale‑up environment.
• Fluency in multiple languages (bonus for any of the 23 languages brighthush supports).

Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer‑Centric Mindset
• Problem‑Solving & Analytical Skills
• Negotiation & Closing Ability
• Project Management & Execution
• Collaboration & Cross‑Functional Leadership
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team.
• Participate in leadership development programs, including mentorship, executive coaching, and cross‑functional rotations.
• Access to continuous learning resources—online courses, industry certifications, and conference sponsorships.
• Opportunity to shape product strategy through direct customer feedback loops.
• Engage with a global community of security professionals, expanding your network and expertise.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and empowerment. Our remote‑first model means you can work from anywhere, with flexible hours that respect work‑life balance. Yet, we maintain a strong sense of community through:

• Weekly virtual town halls and product demos.
• Monthly hackathons and innovation challenges.
• Quarterly all‑hands meetings that celebrate wins and share company vision.
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