Senior Remote Customer Success Manager – Digital Transformation Champion, Enterprise Growth Strategist, and Strategic Partnership Builder at brighthush

About brighthush and the Digital Experience Landscape

brighthush is more than a software vendor; we are the catalyst that propels the next wave of digital transformation. Our unified platform empowers teams—whether they are nimble startups or Fortune 500 leaders—to collaborate, innovate, and re‑engineer their workflows in real time. By turning raw data into actionable insights, we help organizations craft customer journeys that feel personal, seamless, and future‑proof. In a world where every touchpoint matters, brighthush gives teams the tools to turn complexity into clarity.

Our mission is simple yet ambitious: to enable every organization to harness data, streamline processes, and create customer experiences that resonate in an increasingly connected world. We do this by delivering a platform that is both powerful and intuitive, allowing teams to focus on what matters most—delivering value to their customers.

In today’s fast‑moving business environment, technology alone is not enough. Success hinges on the partnership between the platform provider and the customer. That’s why we’re seeking a seasoned Customer Success Manager who will serve as the trusted advisor for our DX customers, guiding them from initial onboarding through long‑term renewal and expansion.

Why brighthush is the Ideal Destination for Customer Success Leaders

• Impact at Scale: Partner with high‑profile clients across diverse industries, shaping their digital transformation roadmaps and driving measurable business outcomes.
• Remote Flexibility: Work from anywhere in the United States while collaborating with a vibrant, distributed team of experts.
• Growth & Development: Access continuous learning resources, mentorship from senior leaders, and a clear career ladder that rewards performance.
• Competitive Compensation: Base salary, performance bonuses, equity options, and a comprehensive benefits package that supports your health, well‑being, and work‑life balance.
• Culture of Innovation: Thrive in an environment that celebrates curiosity, experimentation, and a customer‑centric mindset.

Key Responsibilities

As the Remote Customer Success Manager for brighthush DX, you will own the end‑to‑end customer lifecycle, ensuring that each client achieves their desired outcomes and derives maximum value from our platform.

• Product Mastery: Become the subject‑matter expert on brighthush DX, staying abreast of new features, integrations, and industry trends.
• Lifecycle Ownership: Guide customers from onboarding through adoption, program success, and renewal, ensuring a seamless experience at every touchpoint.
• Strategic Success Planning: Develop and maintain a customized success plan for each account, outlining milestones, KPIs, and actionable initiatives.
• Renewal & Expansion Leadership: Drive net renewal and expansion targets, accurately forecast renewal dates, and proactively address any risks to maintain a high renewal rate.
• Business Alignment: Position brighthush DX as a strategic partner that aligns with the client’s business goals, helping them integrate insights into core workflows.
• Executive Engagement: Conduct executive‑level and C‑suite discussions, presenting value, addressing concerns, and securing executive sponsorship for growth initiatives.
• Opportunity Identification: Uncover new use cases and expansion opportunities within accounts, collaborating with sales and product teams to deliver tailored solutions.
• Cross‑Functional Collaboration: Work closely with sales, product, engineering, and support to ensure a unified approach to customer success.
• Metrics & Reporting: Track and report key account metrics—adoption rates, usage patterns, NPS, and ROI—to identify improvement areas and celebrate successes.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or a related role within a SaaS or DX environment.
• Proven track record of managing the full customer lifecycle, including onboarding, adoption, renewal, and expansion.
• Strong analytical skills with the ability to interpret data, derive insights, and translate them into actionable plans.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels, including executives.
• Demonstrated ability to build trust, influence decision‑makers, and drive long‑term customer relationships.
• Experience working with remote teams and managing distributed accounts.
• Proficiency in CRM systems and customer success platforms.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

Preferred Qualifications & Bonus Skills

• Experience in the digital experience, collaboration, or project‑management software space.
• Background in data‑driven decision making and experience with analytics tools such as Tableau, Looker, or Power BI.
• Knowledge of enterprise‑grade security and compliance frameworks (e.g., SOC 2, ISO 27001).
• Fluency in multiple languages is a plus for serving our global client base.

Skills & Competencies for Success

• Customer‑Obsessed Mindset: A relentless focus on delivering value and delighting customers at every interaction.
• Strategic Thinking: Ability to see the big picture, align technology with business objectives, and craft long‑term success plans.
• Data‑Driven Decision Making: Comfortable turning numbers into narratives that influence strategy and action.
• Influence & Negotiation: Skilled at building relationships, negotiating contracts, and securing executive sponsorship.
• Adaptability: Thrives in a fast‑paced, evolving environment and can pivot quickly when priorities shift.
• Collaboration: Works seamlessly across cross‑functional teams—sales, product, engineering, and support—to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our growth. As a Senior Remote Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a team of managers and shaping the global CS strategy.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategies.
• Participate in leadership development programs, including executive coaching, public speaking workshops, and industry conferences.
• Earn certifications in customer success, data analytics, or project management to deepen your expertise.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you can work from anywhere in the United States, but you’ll still feel part of a close‑knit community through:

• Weekly virtual town halls with the executive team.
• Monthly hackathons and innovation challenges that encourage experimentation.
• Quarterly all‑hands meetings where every voice is heard.
• Annual retreats that blend learning with team‑building activities.
• Open‑door policy—whether you’re in the office or at home, your ideas can reach the leadership team.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary: Market‑competitive, with regular reviews.
• Performance Bonuses: Quarterly and annual bonuses tied to individual, team, and company metrics.
• Equity: Stock options that align your success with the company’s long‑term growth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Remote Work Stipend: Home office setup allowance and monthly internet reimbursement.
• Professional Development: Budget for conferences, courses, and certifications.
• Family Support: Parental leave, childcare assistance, and flexible scheduling.

How to Apply

If you are a customer‑centric leader who thrives on building lasting partnerships, driving digital transformation, and scaling success at enterprise scale, we want to hear from you. Join brighthush and help shape the future of digital experience for organizations worldwide.

Ready to take the next step? Submit your application through our careers portal or email your résumé and cover letter to [email protected]. We look forward to exploring how your expertise can elevate our customers and our mission.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.