Senior Technical Customer Experience Specialist – Hosting & Cloud Support – Remote (Greece)

About brighthush

brighthush is a vibrant, forward‑thinking ecosystem that unites more than 60 award‑winning brands across 22 European countries. Together, we empower 3.3 million small and medium‑size businesses to thrive online by delivering world‑class hosting, cloud, and SaaS solutions. From domain registration and shared hosting to advanced e‑commerce platforms, marketing automation, and compliance tools, brighthush is the one‑stop partner for entrepreneurs and digital businesses across Europe.

Our mission is simple: “Come as you are.” We celebrate diversity, inclusion, and collaboration. Respect, openness, and trust are the cornerstones of our culture, and we are committed to creating an environment where every team member can grow, innovate, and make a real impact.

Role Overview

We are seeking a highly skilled and customer‑centric Technical Support Specialist to join our remote team in Greece. In this role, you will be the technical bridge between our customers and the brighthush ecosystem. You will troubleshoot complex hosting and cloud issues, monitor infrastructure health, mentor junior HelpDesk agents, and collaborate with cross‑functional teams to elevate service quality and product excellence.

As a key player in our support organization, you will help keep our hosting services running smoothly, advise customers on service expansion, and contribute to continuous improvement initiatives that drive customer satisfaction and business growth.

Key Responsibilities

• Technical Support Delivery: Resolve high‑complexity tickets via chat, phone, and ticketing systems for hosting, domain, email, and cloud services.
• Infrastructure Monitoring: Perform partial monitoring of servers, databases, and network components; proactively identify and mitigate potential outages.
• Mentorship & Knowledge Sharing: Coach and support HelpDesk agents, ensuring they have the technical knowledge and confidence to handle customer issues.
• Incident Management: Escalate tickets to the Infrastructure team, report probable incidents, and coordinate rapid resolution.
• Bug Reporting & Product Feedback: Document bugs for the development team and provide actionable customer insights to improve products and services.
• Sales Enablement: Identify cross‑sell and up‑sell opportunities during support interactions and collaborate with the sales team to close deals.
• Customer Advisory: Guide customers on best practices for service development, migration, and optimization.
• Migration Support: Assist the Migration department with data and service transfers, ensuring minimal downtime and data integrity.
• Continuous Improvement: Participate in process reviews, propose enhancements, and help shape the future of our support operations.

Essential Qualifications

• Proven experience with Linux and Windows operating systems.
• Deep knowledge of web and database servers (Apache, Nginx, MySQL, MariaDB, MSSQL).
• Hands‑on expertise with Plesk or cPanel control panels.
• Strong understanding of mail services (Postfix, Dovecot, SMTP, IMAP, POP3, Sieve).
• Familiarity with DNS technologies (Bind, PowerDNS, Cloudflare).
• Experience with CMS platforms such as WordPress, Joomla, or Drupal.
• Excellent troubleshooting skills and meticulous attention to detail.
• Fluent in Greek and English, both written and spoken.
• Self‑motivated, proactive, and capable of working independently in a remote setting.
• Strong teamwork and collaboration skills.

Preferred Qualifications

• Experience in a hosting or SaaS support environment.
• Knowledge of cloud platforms (AWS, Azure, Google Cloud).
• Certifications such as CompTIA A+, Linux Professional Institute (LPIC), or Microsoft Certified Solutions Associate (MCSA).
• Background in customer success or account management.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira Service Desk).

Skills & Competencies

• Technical Proficiency: Ability to diagnose and resolve complex technical issues quickly and accurately.
• Communication: Clear, concise, and empathetic communication with customers and internal stakeholders.
• Problem‑Solving: Analytical mindset with a systematic approach to troubleshooting.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Collaboration: Willingness to share knowledge and support teammates.
• Customer‑Centricity: Passion for delivering exceptional customer experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Technical Customer Experience Specialist, you will have the chance to:

• Advance to Senior Support Engineer or Team Lead roles.
• Transition into infrastructure, product, or engineering teams.
• Participate in continuous learning programs, including certifications, workshops, and mentorship.
• Contribute to product roadmaps and feature development.
• Lead cross‑functional projects that shape the future of our hosting ecosystem.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in Greece or from our Voutes office. You will be part of a diverse, collaborative team that values:

• Respect & Inclusion: Every voice matters, and we celebrate differences.
• Openness: Transparent communication and knowledge sharing are encouraged.
• Innovation: We reward creative solutions that improve customer outcomes.
• Work‑Life Balance: Flexible hours and a supportive environment help you thrive.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses.
• Health and wellness benefits.
• Paid vacation and public holidays.
• Professional development budget.
• Access to cutting‑edge tools and technologies.
• Employee discount programs across our ecosystem.

ESG Commitment

brighthush is deeply committed to environmental, social, and governance (ESG) principles. We actively reduce our carbon footprint, support local communities, and promote sustainable business practices. Learn more about our impact and sustainability goals in our Impact Report.

How to Apply

If you are ready to bring your technical expertise and customer‑first mindset to a dynamic, growth‑oriented organization, we would love to hear from you. Submit your application through the link below and join the brighthush family.

Apply to this role

Closing Statement

At brighthush, you will be part of a mission‑driven team that empowers businesses to succeed online. Your technical skills will directly impact millions of customers, while your growth will be supported by a culture that values learning, collaboration, and innovation. If you are passionate about hosting, cloud services, and delivering world‑class support, we invite you to apply today and help shape the future of digital success across Europe.