Senior Remote Customer Success Manager – Driving Platform Adoption, Renewals, and Expansion for Bay Area & Central Valley Educational & Healthcare Clients at brighthush

About brighthush

brighthush is on a mission to transform the way educators, healthcare professionals, and community leaders connect, learn, and thrive in the digital era. Founded in 2021, our team of 11‑50 passionate innovators is headquartered in Irvine, California, yet our reach spans across the United States. We empower thousands of schools, districts, and public agencies to streamline operations, elevate outcomes, and unlock new growth opportunities through intuitive, secure, and data‑driven solutions.

Our culture is rooted in curiosity, collaboration, and an unwavering focus on customer success. Every interaction with a user is a chance to learn, iterate, and create lasting value. If you thrive in a fast‑moving, purpose‑driven environment and are passionate about technology, education, or health, brighthush is the place for you.

Why This Role Matters

As a Remote Customer Success Manager, you will become the linchpin between our platform and the organizations that rely on it. You will own a portfolio of accounts across the Bay Area and Central Valley, ensuring that each client not only adopts our solution but also realizes measurable impact and long‑term value. Your work will directly influence renewals, upsells, and the overall health of our customer base, while also feeding critical insights back to our Product and Engineering teams.

Key Responsibilities

• Account Ownership & Revenue Growth – Own renewals, forecast revenue, and proactively pursue expansion opportunities within your book of business.
• Customer Adoption & Success Planning – Design and execute tailored onboarding, training, and success plans that guide clients to defined usage milestones.
• Relationship Building at All Levels – Cultivate trust with district and county leaders, ensuring you engage decision‑makers with real authority, not just day‑to‑day champions.
• Privacy & Compliance Champion – Lead conversations around FERPA, HIPAA, and related regulations, collaborating with our privacy and policy teams to keep adoption on track.
• Product Feedback Loop – Capture customer insights and translate them into actionable product roadmap items, working closely with Product and Engineering.
• Process & Playbook Development – Create repeatable playbooks, share best practices, and continuously improve the Customer Success team's efficiency and effectiveness.
• Data‑Driven Decision Making – Leverage analytics tools to monitor usage patterns, identify churn risks, and quantify ROI for clients.
• Cross‑Functional Collaboration – Partner with Sales, Marketing, Product, and Engineering to align on customer journeys and ensure a seamless experience.
• Thought Leadership – Represent brighthush at industry events, webinars, and community forums, positioning our solutions as best‑in‑class.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B SaaS role with ownership of a book of business.
• Proven track record of driving technical or platform adoption among non‑technical users.
• Strong understanding of privacy and compliance frameworks such as FERPA and HIPAA.
• Excellent cross‑functional collaboration skills, with the ability to translate between technical and non‑technical audiences.
• Self‑directed, adaptable mindset – thrive when priorities shift and processes are still evolving.
• Proficiency with AI tools (Claude preferred) and the Google ecosystem.
• Experience using Customer Success platforms (e.g., ChurnZero), Slack, and Confluence.
• Based in or near the Bay Area or Central Valley region.
• Strong written and verbal communication skills in English.

Preferred Qualifications

• Background in EdTech, HealthTech, or a related industry.
• Experience working in early‑stage or growth‑stage startups.
• Familiarity with district, county, or community‑based organization structures.
• Demonstrated success in driving renewals and upsells in a B2B SaaS environment.
• Knowledge of educational or healthcare workflows and challenges.
• Experience with data visualization tools such as Tableau or Looker.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Communication Excellence – Clear, concise, and persuasive communication across all stakeholder levels.
• Analytical Acumen – Comfortable using data to drive decisions, forecast revenue, and measure success.
• Relationship Management – Build and maintain long‑term partnerships with clients, internal teams, and external partners.
• Problem‑Solving – Quickly diagnose issues, propose solutions, and drive resolution in a fast‑paced environment.
• Tech Savvy – Comfortable navigating SaaS platforms, AI tools, and the Google Workspace suite.
• Adaptability – Thrive in a dynamic startup culture where processes evolve and new challenges arise.
• Customer‑Centric Mindset – Always put the client’s success at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Success Manager, you’ll have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Regular training on emerging technologies, industry trends, and best practices.
• Opportunities to lead cross‑functional projects, influencing product direction and company strategy.
• Clear career pathways to senior Customer Success roles, Director of Customer Success, or even Product Management.
• Participation in hackathons, innovation challenges, and community outreach programs.
• Access to a curated library of courses, certifications, and conference tickets.

Work Environment & Culture at brighthush

We’re a fully remote, high‑velocity team that values transparency, autonomy, and collaboration. Our culture is defined by:

• Open communication channels – Slack, Zoom, and weekly all‑hands meetings keep everyone aligned.
• Inclusive decision‑making – Every voice matters, and we actively seek diverse perspectives.
• Continuous learning – From internal knowledge bases to external conferences, we support your growth.
• Work‑life balance – Unlimited PTO, flexible schedules, and a focus on results over hours.
• Community impact – Our mission drives us to create solutions that improve education and health outcomes.
• Celebration of wins – Regular shout‑outs, team celebrations, and milestone recognitions keep morale high.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to attract top talent and support your well‑being:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus potential of up to 20% of base salary.
• Employer‑subsidized health insurance (medical, dental, vision).
• 401(k) plan with company match, flexible benefits, and ancillary insurance options.
• Fully remote work model – work from anywhere in the USA.
• Unlimited paid time off (PTO) – we trust you to manage your time effectively.
• Professional development stipend – attend conferences, courses, or certifications.
• Equity opportunities – share in the company’s growth and success.
• Wellness resources – mental health support, gym memberships, and wellness stipends.
• Monthly team virtual socials and quarterly in‑person retreats.

How to Apply

Ready to make a tangible impact on the future of education and health? Submit your application through our careers portal or click the link below. We’re excited to learn how your expertise and passion align with brighthush’s mission.