Senior Remote Enterprise Customer Success Manager – Digital Experience (DX) – Champion Engineering Transformation, Drive Customer Growth, and Forge Strategic Partnerships at brighthush

About brighthush and the Digital Experience Landscape

brighthush stands at the forefront of the digital experience revolution, empowering enterprises worldwide to reimagine how they build, collaborate, and innovate. Our cloud‑native platform blends AI‑driven analytics, seamless integration tools, and a robust ecosystem of services that enable teams to accelerate engineering transformation and unlock new value from data, processes, and people. In an era where hyper‑connected, data‑centric operations dictate competitive advantage, brighthush delivers the scalable, secure, and evolving DX solutions that modern organizations demand.

We believe that every customer deserves a digital workflow that is not only efficient but also transformative. By turning complex challenges into streamlined, high‑impact outcomes, we help our partners achieve measurable business results—whether that means faster time‑to‑market, higher customer satisfaction, or new revenue streams. If you thrive on solving intricate problems, building lasting relationships, and driving tangible impact, this role offers an unparalleled opportunity to shape the future of enterprise digital transformation.

Key Responsibilities – Your Impact in Every Interaction

Product Mastery & Success Process Champion

• Deep Platform Expertise – Become the definitive subject matter expert on brighthush’s DX platform, internal success frameworks, and industry best practices.
• Business‑Value Translation – Convert technical capabilities into clear, quantifiable business outcomes for each customer.

Full‑Lifecycle Customer Stewardship

• Own the entire customer journey from pre‑sales onboarding through implementation, adoption, and renewal.
• Ensure seamless transitions between phases, maintaining a consistent, high‑quality experience.
• Collaborate with cross‑functional teams to align on deliverables and timelines.

Strategic Success Planning

• Design, document, and execute comprehensive success plans that align with each customer’s business objectives, KPIs, and growth roadmap.
• Track progress, adjust tactics, and report outcomes to stakeholders.

Renewal & Expansion Leadership

• Drive net renewal and expansion targets by forecasting accurately, identifying upsell opportunities, and mitigating churn risks.
• Collaborate with sales and product teams to secure long‑term commitments.

Executive Engagement & Thought Leadership

• Conduct C‑level and executive‑suite discussions that articulate the strategic value of DX.
• Influence decision‑making and position brighthush as a trusted advisor.

Opportunity Identification & Use‑Case Development

• Proactively surface new use cases, integration points, and value‑add services that deepen customer reliance on the platform.
• Unlock additional revenue streams through innovative solutions.

Cross‑Functional Collaboration

• Partner with Sales, Product, Engineering, Marketing, and Support to align on customer priorities.
• Deliver joint solutions and ensure a unified approach to success.

Metrics & Insight Reporting

• Track, analyze, and report key account metrics (adoption rates, NPS, utilization, ROI) to internal leadership and customers.
• Drive data‑driven decision making across the organization.

Essential Qualifications – What We Expect

• 5+ years of enterprise customer success, account management, or related experience in a SaaS or technology environment.
• Proven track record of managing complex, multi‑year contracts with enterprise customers, achieving high renewal rates and expansion.
• Deep understanding of digital experience, cloud, or engineering transformation concepts.
• Strong analytical skills: ability to interpret data, identify trends, and translate insights into actionable plans.
• Excellent communication and presentation skills, with the ability to influence at all organizational levels.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote setting.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (MBA preferred).

Preferred Qualifications – The Extra Edge

• Experience with Atlassian or similar collaboration platforms (e.g., Jira, Confluence, Trello).
• Background in consulting or professional services, especially in digital transformation or process optimization.
• Certifications in customer success, project management (PMP, ScrumMaster), or cloud technologies.
• Fluency in multiple languages or experience working with global, multicultural teams.
• Track record of building and leading high‑performing customer success teams.

Skills & Competencies – What Makes You Thrive

• Strategic Thinking – Ability to see the big picture, anticipate market shifts, and align customer goals with brighthush’s product roadmap.
• Relationship Building – Skilled at cultivating trust, empathy, and long‑term partnerships with stakeholders at all levels.
• Problem Solving – Adept at diagnosing complex issues, proposing creative solutions, and driving resolution.
• Data‑Driven Decision Making – Comfortable working with dashboards, analytics tools, and KPI dashboards to guide strategy.
• Project Management – Strong organizational skills, with a knack for juggling multiple initiatives, timelines, and deliverables.
• Adaptability & Resilience – Thrive in a dynamic environment, quickly pivoting to meet evolving customer needs and market demands.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Continuous learning resources, including internal workshops, industry conferences, and access to online learning platforms.
• Clear career pathways: from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Opportunities to influence product strategy through customer feedback loops and cross‑functional initiatives.
• Recognition programs that celebrate high performers and innovative ideas.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusion, transparency, and innovation. As a remote‑first organization, we empower you to work from anywhere in the USA while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools (Slack, Zoom, Notion) that keep everyone aligned.
• Flexible work hours that respect work‑life balance.
• Regular virtual social events, hackathons, and wellness challenges.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses and commission structures tied to renewal and expansion metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off, including vacation, sick leave, and paid volunteer days.
• Wellness stipend for gym memberships, mental health resources, and wellness apps.
• Professional development budget for certifications, conferences, and courses.
• Flexible remote work policy with optional co‑working spaces and office access.

How to Apply – Join the brighthush Journey

If you are passionate about driving enterprise digital transformation, building lasting customer relationships, and delivering measurable business impact, we want to hear from you. Submit your application through the link below and let’s explore how you can shape the future of DX at brighthush.