Senior Remote Customer Success Manager – Enterprise Security & Compliance SaaS Champion – Accelerating Adoption, Growth, and Advocacy for Global Enterprises at brighthush

Welcome to brighthush – Pioneering the Future of Enterprise Security

In today’s hyper‑connected world, data is the lifeblood of every organization, yet it remains the most vulnerable asset. At brighthush, we are redefining how businesses protect, monitor, and prove compliance with their digital assets. Our platform fuses real‑time threat intelligence, automated risk assessments, and intuitive dashboards into a single, auditable solution that empowers enterprises worldwide to safeguard their environments, streamline compliance workflows, and unlock measurable business outcomes.

About brighthush

Founded on the belief that security should be both powerful and accessible, brighthush has grown from a niche startup into a global leader in enterprise security SaaS. We serve Fortune 500 companies, mid‑market innovators, and public sector agencies, helping them navigate complex regulatory landscapes while maintaining operational agility. Our mission is simple yet ambitious: to enable every organization—regardless of industry—to secure its digital environment, achieve regulatory compliance, and thrive in a connected world.

Why This Role is Critical

As cyber threats evolve and regulations tighten, the demand for proactive, customer‑centric security leadership has never been higher. The Senior Remote Customer Success Manager at brighthush is the linchpin between our clients and the technology that keeps them secure. You will guide them through the entire lifecycle—from onboarding and adoption to optimization and renewal—ensuring they extract maximum value from our platform while continuously improving their security posture.

Your Impact

In this role, you will:

• Become the trusted advisor for C‑suite executives and technical leaders, translating complex security and compliance requirements into actionable business outcomes.
• Drive rapid adoption and deep integration of our SaaS platform across technical and non‑technical stakeholders.
• Reduce churn and unlock new revenue streams by identifying upsell opportunities and advocating for platform enhancements.
• Influence product roadmap and service delivery by relaying customer insights to cross‑functional teams.
• Represent brighthush as a thought leader at industry events, webinars, and white‑paper initiatives.

Key Responsibilities

• Client Lifecycle Ownership: Serve as the primary point of contact for a portfolio of high‑value enterprise customers, managing all phases of the customer journey—from initial discovery to renewal and expansion.
• Strategic Advisory: Translate complex security and compliance requirements into actionable insights that align with each client’s business objectives.
• Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring seamless integration of our SaaS platform with clients’ existing systems and processes, and driving rapid adoption across technical and non‑technical stakeholders.
• Performance Monitoring: Track and analyze key success metrics (e.g., NPS, CSAT, adoption rates, churn) and provide regular reports to both clients and internal stakeholders, using data to inform proactive engagement strategies.
• Risk & Compliance Management: Guide clients through PCI, HIPAA, GDPR, ISO 27001, NIST, SOC 2, and other regulatory frameworks, helping them achieve and maintain compliance certifications while mitigating risk.
• Consulting & Optimization: Conduct quarterly business reviews, identify upsell opportunities, and recommend platform enhancements or additional services that drive ROI and deepen customer relationships.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to relay customer feedback, influence roadmap decisions, and resolve escalated issues with speed and precision.
• Thought Leadership: Represent brighthush at industry events, webinars, and white‑paper initiatives, positioning our solutions as the go‑to choice for security and compliance.
• Data‑Driven Decision Making: Leverage analytics to forecast churn, identify growth opportunities, and refine customer engagement strategies, ensuring that every interaction is evidence‑based.
• Continuous Improvement: Champion best practices for customer success, contribute to the evolution of our internal processes and knowledge base, and drive a culture of excellence.

Essential Qualifications

• 3–5 years of experience in Customer Success, Account Management, or a related field within the SaaS or cybersecurity industry.
• Bachelor’s degree in Computer Science, Information Security, Business Administration, or a related discipline.
• Strong understanding of security frameworks (PCI, ISO 27001, NIST, SOC 2) and the ability to translate them into actionable client strategies.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with CRM and customer success platforms such as brighthush and other industry‑standard tools.
• Demonstrated ability to manage multiple high‑value accounts simultaneously while maintaining a high level of service quality.
• Professional Certified Information Professional (PCIP) certification or a commitment to obtain it within 12 months of hire.

Preferred Qualifications

• Prior experience in a security‑focused SaaS environment, especially with compliance‑centric solutions.
• Background in consulting or advisory roles, providing strategic guidance to enterprise clients.
• Experience with data‑driven decision making—using analytics to identify trends, forecast churn, and recommend upsell opportunities.
• Knowledge of cloud security best practices and related compliance standards.
• Multilingual capabilities, particularly in Spanish or Mandarin, to serve a global client base.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align security initiatives with business goals.
• Relationship Building: Proven track record of cultivating long‑term partnerships with C‑suite executives and technical leads.
• Problem Solving: Aptitude for diagnosing complex issues and delivering clear, actionable solutions.
• Project Management: Strong organizational skills to manage multiple projects, deadlines, and stakeholder expectations.
• Data Literacy: Comfortable working with metrics, dashboards, and reporting tools to drive insights.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Success Manager, you will:

• Progress to senior leadership roles such as Director of Customer Success or Vice President of Customer Experience within 3–5 years.
• Participate in our Leadership Development Program, which includes mentorship, executive coaching, and cross‑functional rotations.
• Earn industry certifications (e.g., CSCS, CISSP, CISM) through our tuition reimbursement and dedicated study time.
• Attend global conferences, workshops, and webinars to stay ahead of emerging security trends.
• Contribute to product strategy by feeding real‑world customer insights into our roadmap, ensuring that our solutions remain at the forefront of the market.

Work Environment & Company Culture

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. You’ll enjoy:

• Flexible work hours that respect your personal life and peak productivity times.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A culture of transparency, where your voice is heard and your ideas shape the future of brighthush.
• Access to cutting‑edge tools and resources that enable you to deliver exceptional customer experiences.
• A commitment to diversity, equity, and inclusion—ensuring that every team member feels valued and empowered.

Compensation, Perks, and Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to customer satisfaction, renewal rates, and upsell targets.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching program to help you build a secure financial future.
• Unlimited paid time off and a generous parental leave policy.
• Annual stipend for home‑office equipment and high‑speed internet.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is redefining how businesses protect their most valuable assets. You’ll:

• Work with a product that is at the cutting edge of security technology.
• Collaborate with a team of passionate, high‑performing professionals who value innovation and continuous improvement.
• Make a tangible impact on our clients’ security posture and business success.
• Enjoy a flexible, remote work environment that supports work‑life balance.
• Benefit from a culture that rewards initiative, creativity, and results.

Ready to Make a Difference?

If you are a proactive, customer‑centric professional with a passion for security and compliance, we want to hear from you. Join brighthush and help shape the future of secure, compliant SaaS solutions while advancing your own career to new heights.

Apply today and become the trusted partner our clients rely on to navigate the complex world of security and compliance.