Senior Remote Customer Success Manager – Global Cybersecurity & SaaS Growth Champion

About brighthush

brighthush is a trailblazing cybersecurity leader that empowers millions of individuals and thousands of organizations worldwide to protect their digital lives. With a zero‑trust, zero‑knowledge approach, our end‑to‑end encrypted solutions safeguard every user—on every device, in every location—while seamlessly integrating into any tech stack. We’re a fast‑growing, globally distributed team that thrives on innovation, collaboration, and a relentless focus on customer success.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performing B2B sales and customer success ecosystem that values autonomy, creativity, and measurable impact. We offer:

• 100% remote flexibility with optional hybrid work for Chicago, IL metro area talent
• Competitive base salary, uncapped commission, and above‑market annual bonuses
• Comprehensive benefits: medical, dental, vision, life insurance, disability, 401(k) with company match, generous PTO, paid bereavement, jury duty, and more
• Continuous learning: access to industry certifications, internal training, and a culture of knowledge sharing
• Career acceleration: clear paths to senior leadership roles in Customer Success, Sales, and Product Management
• Inclusive, collaborative culture that celebrates diversity and encourages every voice to be heard

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will own a portfolio of enterprise and mid‑market accounts, driving revenue growth through renewals, upsells, and cross‑sell opportunities. You’ll partner with C‑level executives, IT and security leaders, and technical teams to ensure our customers derive maximum value from our zero‑trust privileged access and password management solutions.

Key Responsibilities

• Manage a high‑value portfolio of assigned customers, maintaining a structured cadence of engagement and delivering consistent value across the entire lifecycle.
• Achieve and exceed quarterly and annual revenue quotas through renewals, upsells, and cross‑sell initiatives.
• Conduct Quarterly Business Reviews (QBRs) and Technical Business Reviews (TBRs) to align on business objectives, adoption metrics, and roadmap priorities.
• Serve as the primary point of contact for senior stakeholders, building trust and influencing strategic decisions.
• Negotiate contract renewals, licensing agreements, and expansion deals, navigating complex procurement processes.
• Advise customers on best practices for securing their environments, mitigating password‑related breaches, and leveraging brighthush’s zero‑trust capabilities.
• Collaborate with Sales, Product, and Support teams to resolve escalations, troubleshoot technical issues, and drive product adoption.
• Analyze customer health scores, usage data, and renewal risk to proactively identify opportunities and mitigate churn.
• Represent brighthush in webinars, customer events, and industry conferences as a subject‑matter expert.
• Contribute to the evolution of brighthush’s Customer Success framework, sharing insights and championing continuous improvement.

Essential Qualifications

• Minimum 1 year of experience in SaaS Customer Success, Account Management, or Enterprise Sales.
• Proven track record of meeting or exceeding revenue targets in a B2B environment.
• Strong technical acumen with experience in software integrations (SSO, LDAP, Azure AD, Okta, etc.) and onboarding processes.
• Experience engaging with enterprise customers, including C‑level executives and IT/security leaders.
• Excellent communication, negotiation, and presentation skills—both written and verbal.
• Self‑motivated, highly organized, and capable of managing multiple priorities with meticulous attention to detail.
• Proficiency with Salesforce.com and other CRM tools.
• Undergraduate degree (BA/BS) preferred; equivalent experience considered.

Preferred Qualifications

• Experience in the Identity and Access Management (IAM) or privileged access management space.
• Background in cybersecurity, threat intelligence, or risk management.
• Prior exposure to enterprise procurement cycles and contract negotiations.
• Knowledge of compliance frameworks (GDPR, CCPA, SOC 2, ISO 27001).
• Fluency in multiple languages is a plus.

Skills & Competencies

• Strategic thinking and business Apply for this job