Healthcare Customer Service Representative – Billing & Insurance Specialist – Remote & Onsite – brighthush

About brighthush

brighthush is a trailblazing leader in the healthcare services industry, dedicated to delivering exceptional patient support and financial solutions. With a legacy spanning over three decades, we have built a reputation for fostering employee growth, championing innovation, and creating a culture where every team member can thrive. Whether you join us from the comfort of your home or from our vibrant Marshfield, WI office, you’ll be part of a dynamic team that values collaboration, empathy, and continuous learning.

Why Join brighthush?

• Impactful Work: Every call you handle helps patients navigate complex billing and insurance landscapes, ensuring they receive the care they need without financial stress.
• Flexible Work Options: Choose between remote work, onsite office, or a hybrid schedule that fits your lifestyle.
• Professional Development: Access to comprehensive training, mentorship programs, and career advancement pathways.
• Inclusive Culture: A supportive environment that celebrates diversity, encourages open dialogue, and rewards innovation.
• Competitive Compensation: Transparent pay structure, performance bonuses, and a suite of benefits designed to support your well‑being.

Position Summary

As a Healthcare Customer Service Representative at brighthush, you will be the frontline advocate for patients, law offices, insurance carriers, and other healthcare stakeholders. Your role centers on delivering outstanding customer experiences by resolving billing and insurance inquiries with patience, empathy, and professionalism. You will manage inbound and outbound communications, guide patients through payment options, and ensure compliance with all regulatory and company standards.

Key Responsibilities

• Handle inbound calls from patients, law offices, insurance companies, and external facilities to resolve complex billing and insurance issues.
• Make outbound calls to patients with aging balances, offering payment plans and facilitating payment processing.
• Address intricate billing questions—including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial data and recommend payment options or assistance programs in line with client guidelines.
• Navigate objections and concerns from consumers, employing active listening and problem‑solving techniques.
• Use scripts and verbatim guidelines to maximize recovery while maintaining a compassionate tone.
• Maintain accurate account documentation, including notes, codes, and call logs, with minimal errors.
• Operate efficiently within both internal systems and client platforms, ensuring data integrity and confidentiality.
• Adhere to brighthush Core Values and Strategic Anchors, embodying professionalism and integrity in every interaction.
• Take initiative to learn and perform additional duties as business needs evolve.

Essential Qualifications

• High School Diploma or equivalent (GED) required; college coursework in healthcare, business, or related fields is a plus.
• Prior experience in a call center or healthcare customer service environment.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing speed and navigation skills.
• Ability to handle sensitive personal information (SPI) and protected health information (PHI) with strict confidentiality.
• Self‑motivated, reliable, and capable of managing time effectively in a remote or office setting.
• Demonstrated professional judgment and business acumen aligned with client objectives.

Preferred Qualifications

• Experience with brighthush and brighthush applications (formerly Artiva and Cerner Soarian).
• Knowledge of brighthush billing and coding practices.
• Background in a medical office or general understanding of health insurance.
• Prior supervisory experience or leadership potential.
• Familiarity with brighthush’s electronic tools for basic math calculations and percentage analysis.

Core Competencies & Skills

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients resolve financial challenges.
• Problem‑Solving: Ability to analyze complex billing scenarios and devise effective solutions.
• Communication: Clear, concise, and respectful communication across phone, email, and chat.
• Technical Proficiency: Comfortable with multiple software platforms, data entry, and real‑time monitoring tools.
• Adaptability: Thrive in a fast‑paced environment, quickly adjusting to new policies or system updates.
• Team Collaboration: Work seamlessly with cross‑functional teams, including collections, finance, and IT.
• Integrity & Confidentiality: Uphold the highest standards of data privacy and ethical conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will have clear pathways to advance into:

• Team Lead – overseeing a group of representatives, coaching performance, and driving KPI achievement.
• Specialist Roles – such as Collections Analyst, Billing Coordinator, or Compliance Officer.
• Leadership Tracks – including Operations Manager or Customer Experience Director.

We provide ongoing training modules, mentorship programs, and access to industry certifications (e.g., Certified Medical Billing Professional). Your growth is our priority, and we encourage you to collaborate with HR and leadership to chart a personalized career roadmap.

Work Environment & Culture

brighthush fosters a culture of respect, transparency, and continuous improvement. Whether you’re working from home or in our Marshfield office, you’ll experience:

• State‑of‑the‑art technology and ergonomic workstations.
• Regular virtual team huddles, video conferences, and real‑time screen monitoring.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate milestones, innovation, and exceptional customer service.
• Open communication channels with leadership, ensuring your voice is heard.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a comprehensive package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Technology stipend for remote employees to maintain a productive home office.

How to Apply

If you’re ready to make a tangible difference in patients’ lives while advancing your career in a supportive, forward‑thinking environment, we invite you to apply today. Join brighthush and become part of a team that values expertise, compassion, and innovation.