Senior Remote Customer Success Manager – Global Talent Partnerships, Client Engagement Excellence, AI‑Powered Relationship Management at brighthush

About brighthush

At brighthush, we are redefining the future of work by breaking down geographic barriers and connecting the brightest talent with visionary companies worldwide. Our mission is to create win‑win partnerships that fuel innovation, accelerate growth, and uphold dignity for every professional we serve. We empower early‑stage founders with operational and business process support, while our global talent pool delivers relentless, proactive performance that keeps projects moving forward. If you thrive on building lasting relationships, bridging cultural gaps, and ensuring both clients and talent flourish, brighthush is the place to bring your expertise to life.

Why This Role Matters

The Customer Success Manager at brighthush is the linchpin that keeps our client‑talent ecosystem humming. You will be the trusted advisor, cultural translator, and problem‑solver who ensures that every partnership starts strong, stays healthy, and delivers measurable impact. Your work will directly influence client satisfaction, talent retention, and the overall success of our platform. In a world where remote collaboration is the new norm, your role will shape the experience of thousands of professionals and help shape the future of global talent.

Key Responsibilities

• Onboarding Design & Execution – Craft and lead customized onboarding journeys for each client and talent pair, ensuring clear expectations, role alignment, and a smooth transition into productive collaboration.
• Relationship Management – Facilitate regular check‑ins, mediate conversations, and provide tactical guidance to both clients and talent, acting as the primary point of contact throughout the partnership lifecycle.
• Proactive Issue Resolution – Identify early signs of misalignment or dissatisfaction, intervene with data‑driven insights, and implement corrective actions before churn becomes a risk.
• Process & Tool Governance – Maintain and refine the partnership infrastructure using HubSpot, Slack, Gemini, Claude, and Google Sheets, ensuring that all stakeholders have real‑time visibility into status, metrics, and next steps.
• Voice of the Partnership – Capture client and talent feedback, translate it into actionable product and service enhancements, and champion these improvements in cross‑functional meetings.
• Cross‑Functional Collaboration – Work closely with the Talent Success, Training, and Product teams to align resources, share insights, and drive continuous improvement across the organization.
• Strategic Advisory – Provide clients with best‑practice frameworks, process optimization recommendations, and cultural alignment strategies that elevate partnership performance.
• Data‑Driven Reporting – Build and maintain dashboards that track partnership health, satisfaction scores, and key performance indicators, feeding insights back into the broader business strategy.
• Continuous Learning & Improvement – Stay current on industry trends, emerging tools, and best practices in customer success, talent management, and cross‑cultural collaboration.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Client Relationship roles within fast‑paced, technology‑driven environments.
• Proven track record of designing and executing onboarding programs that result in high adoption and low churn.
• Deep understanding of early‑stage startup founders’ operational challenges and the unique needs of remote, global talent.
• Strong communication skills in English, with the ability to translate complex concepts into clear, actionable guidance.
• Experience using CRM platforms (HubSpot preferred), collaboration tools (Slack), and data tracking systems (Google Sheets).
• Comfortable working with AI tools such as Gemini and Claude to enhance workflow efficiency and client engagement.
• Demonstrated ability to manage multiple partnership portfolios simultaneously while maintaining high service quality.
• Strong analytical mindset, with the ability to interpret data, identify trends, and recommend actionable improvements.
• Commitment to diversity, equity, and inclusion, with a proven ability to serve people from a broad range of backgrounds.

Preferred Qualifications

• Background in the outsourcing or global talent industry, or experience working with founders in any capacity.
• Experience in a startup or high‑growth company where rapid iteration and cross‑functional collaboration are the norm.
• Previous exposure to AI‑enabled customer success tools or platforms.
• Fluency in a second language (e.g., Spanish, French, Mandarin) to better serve our diverse talent pool.
• Experience leading or participating in “marriage counseling” style partnership reviews, facilitating tough conversations with empathy and clarity.

Core Skills & Competencies

• Relationship Management – Building trust, establishing credibility, and maintaining long‑term partnerships.
• Expectation Management – Setting realistic goals, communicating constraints, and aligning stakeholders on achievable outcomes.
• Strategic Judgment – Evaluating complex scenarios, weighing options, and recommending solutions that balance client needs with business objectives.
• Dynamic Problem Solving – Quickly designing and implementing customized, in‑the‑moment solutions to address emerging challenges.
• Cross‑Cultural Understanding – Reading subtext, recognizing cultural nuances, and adapting communication styles to foster alignment.
• Data Literacy – Interpreting metrics, building dashboards, and using data to drive decision‑making.
• Project Management – Coordinating tasks, timelines, and resources across multiple stakeholders.
• Collaboration & Influence – Working effectively with cross‑functional teams and influencing change without direct authority.
• Continuous Improvement Mindset – Seeking feedback, learning from experience, and iterating processes for better outcomes.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Success Manager, you’ll:

• Gain exposure to the full lifecycle of client‑talent partnerships, from initial engagement to long‑term scaling.
• Develop expertise in AI‑enabled customer success tools, positioning you at the forefront of industry innovation.
• Collaborate with senior leaders, including the Head of Customer Success, to shape product strategy and service delivery.
• Participate in leadership development programs, mentorship, and cross‑departmental projects that broaden your skill set.
• Advance to senior Customer Success or Product Management roles, leveraging your deep understanding of client needs and partnership dynamics.

Work Environment & Culture at brighthush

We’re a fully remote, distributed team that values flexibility, autonomy, and results. Our culture is built on:

• Transparency – Open communication channels, shared goals, and real‑time visibility into progress.
• Collaboration – Cross‑functional teamwork that encourages knowledge sharing and collective problem‑solving.
• Innovation – A culture that rewards experimentation, embraces new technologies, and continuously seeks better ways to serve clients and talent.
• Diversity & Inclusion – A commitment to creating an environment where every voice is heard and respected.
• Work‑Life Harmony – Flexible schedules, mental‑health support, and a focus on outcomes rather than hours.

Compensation, Perks, and Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary that reflects the value of your expertise. In addition, you’ll enjoy:

• Performance‑based bonuses tied to partnership health and client satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• Unlimited paid time off and a generous holiday calendar.
• Professional development budget for courses, certifications, and conferences.
• Access to cutting‑edge AI tools and a platform that supports continuous learning.
• Regular virtual team‑building events, wellness challenges, and community outreach initiatives.
• Equity or profit‑sharing options to align your success with the company’s growth.

How to Apply

If you are ready to make a tangible impact on the global talent ecosystem, we would love to hear from you. Submit your resume, a cover letter detailing your relevant experience, and any portfolio or case studies that showcase your success in customer‑success or partnership management. Join brighthush and help us shape the future of work—one partnership at a time.