Senior Remote Customer Success Manager – Healthcare Technology & Population Health Solutions – Championing Value‑Based Care Outcomes & Client Success at brighthush

About brighthush

brighthush is a pioneering force in the healthcare technology landscape, blending advanced data analytics with deep clinical expertise to revolutionize how health plans, provider organizations, and large health systems manage population health, quality, and risk adjustment. Since our inception in 2011, we have grown into a vibrant, fully remote team of 201‑500 professionals who are passionate about delivering data‑driven solutions that improve patient outcomes and streamline care delivery. Our mission is simple yet powerful: empower healthcare organizations to make smarter, evidence‑based decisions that drive better health for communities.

Operating as a fully remote, USA‑wide organization, brighthush offers the flexibility of working from anywhere while fostering a culture of collaboration, continuous learning, and measurable impact. If you thrive in a fast‑paced, mission‑driven environment and want to help shape the future of healthcare, we invite you to join our team.

Why This Role Matters

In the rapidly evolving world of value‑based care, the success of our clients hinges on their ability to adopt and leverage our population health, quality, and risk adjustment solutions. As a Senior Remote Customer Success Manager, you will be the trusted partner who guides our clients through the entire journey—from onboarding to ongoing optimization—ensuring they realize maximum value from our platform. Your work will directly influence patient outcomes, provider satisfaction, and the financial health of the organizations we serve.

Key Responsibilities

• Client Relationship Builder: Develop deep, strategic relationships with assigned clients, understanding their business goals, challenges, and success metrics. Translate these insights into actionable product recommendations that align with their objectives.
• Performance Analyst: Continuously monitor client performance, platform adoption, and account health. Identify emerging risks or opportunities, and collaborate with cross‑functional teams to implement practical next steps.
• Strategic Check‑Ins & Business Reviews: Lead routine client check‑ins, prepare and deliver business reviews, and solicit candid feedback on satisfaction, outcomes, and product experience. Communicate progress, commitments, and timelines with clarity and transparency.
• Product Evangelist: Master brighthush’s suite of solutions—including Cozeva—and stay abreast of healthcare industry developments. Educate clients on how to leverage new features and best practices to achieve their goals.
• Issue Resolution Champion: Investigate client questions and coordinate resolution across Product, Implementation, Provider Engagement, and other internal teams. Ensure timely, effective solutions that uphold our high service standards.
• Voice of the Customer: Capture and evaluate client feedback, enhancement requests, and pain points. Translate these insights into product road‑map priorities and share best practices that benefit the broader client base.
• Growth Partner: Identify opportunities for expanded use of brighthush products and services that align with client needs. Work closely with the Commercial team to support appropriate follow‑up and upsell initiatives.
• Education & Enablement: Design and deliver client education programs, including training sessions, webinars, and office hours, in partnership with the Enablement and Product teams.
• Documentation & Knowledge Management: Accurately record client priorities, decisions, risks, and follow‑up actions in our CRM and knowledge‑base systems to ensure continuity and knowledge sharing.

Essential Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of four years of progressive experience in healthcare administration, healthcare technology, or a client‑facing product role.
• Solid foundational knowledge of value‑based care, population health, quality programs, and risk adjustment—including familiarity with HEDIS, Medicare Stars, CMS‑HCC, and related metrics.
• Hands‑on experience working with health plans, independent physician associations (IPAs), management services organizations (MSOs), large health systems, or similar enterprise healthcare organizations.
• Proven ability to learn healthcare software and workflows, analyze product usage data, and translate client needs into practical, data‑driven recommendations.
• Strong analytical mindset with the capacity to investigate complex questions, adapt to shifting priorities, and drive action across cross‑functional teams without direct authority.
• Excellent written and verbal communication skills, including the ability to lead client conversations, present data, and articulate recommendations clearly.
• Experience with a healthcare SaaS product or in a customer success/account management role.
• Direct experience with quality programs such as HEDIS or Stars, or risk adjustment models such as CMS‑HCC.

Preferred Qualifications & Competencies

• Advanced degree (MBA, MPH, or related) or certifications in healthcare analytics, population health, or customer success.
• Experience in a high‑growth startup environment, demonstrating agility, resilience, and a bias for action.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce, HubSpot).
• Demonstrated success in driving adoption and engagement metrics for SaaS products.
• Strong stakeholder management skills, with a track record of influencing senior leadership and cross‑functional teams.
• Passion for continuous learning and staying current with healthcare policy, technology trends, and industry best practices.

Skills & Competencies for Success

• Client‑Centric Mindset: A genuine passion for helping clients succeed and a knack for building trust.
• Strategic Thinking: Ability to see the big picture, align client goals with product capabilities, and craft long‑term success plans.
• Data‑Driven Decision Making: Comfort with analytics, dashboards, and turning numbers into actionable insights.
• Communication Excellence: Clear, concise, and persuasive communication—both written and verbal—across all stakeholder levels.
• Project Management: Strong organizational skills, the ability to juggle multiple priorities, and deliver on commitments.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence without direct authority.
• Adaptability: Thrive in a fast‑moving environment, pivoting quickly when priorities shift.
• Tech Savvy: Comfortable learning new software tools and platforms rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the impact you make. As a Senior Remote Customer Success Manager, you will:

• Progress to senior or lead roles within Customer Success, Product Management, or Enterprise Sales.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to deepen your expertise in value‑based care and population health.
• Contribute to product strategy and roadmap decisions, ensuring that client voices shape the future of our platform.
• Earn certifications in healthcare analytics, population health, or customer success to further validate your expertise.

Work Environment & Culture

Our remote, distributed workforce is united by a shared commitment to excellence, innovation, and patient‑centric care. You’ll experience:

• Collaborative, high‑energy teams that celebrate wins and learn from challenges.
• Transparent communication channels—weekly all‑hands, bi‑weekly team syncs, and open‑door leadership.
• Flexible work hours that respect work‑life balance while meeting client needs across time zones.
• A culture that values diversity, equity, and inclusion, ensuring every voice is heard.
• Regular virtual social events, hackathons, and wellness initiatives to keep the team connected.
• Access to a robust knowledge base, internal wikis, and peer‑learning communities.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote Customer Success Managers in the healthcare technology sector.
• Performance‑based bonus potential aligned with client success metrics and company goals.
• 401(k) plan with company match to support long‑term financial planning.
• Comprehensive medical, dental, and vision insurance plans for you and your dependents.
• Tax‑free Dependent Care Flexible Spending Account (FSA).
• Life insurance, short‑term and long‑term disability coverage.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Unlimited learning budget for courses, certifications, and conferences.
• Wellness stipend and access to virtual fitness classes.
• Employee referral program with attractive incentives.

How to Apply

Ready to make a tangible difference in the healthcare industry? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help brighthush empower our clients to achieve better health outcomes.

Apply now and join a team that is redefining the future of population health and value‑based care.