Senior Remote Customer Success Manager – Insurance Technology & Digital Transformation at brighthush

About brighthush

brighthush is a trailblazing insurance technology company that is redefining how insurers connect with their customers. By combining cutting‑edge data analytics, AI‑powered underwriting, and a seamless digital experience, we empower insurance providers to deliver faster, smarter, and more personalized solutions. Our mission is simple: to make insurance simple, transparent, and accessible for everyone. As a fully remote, high‑growth organization, we pride ourselves on a culture of innovation, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that is shaping the future of insurance. We offer:

• Competitive base salary plus performance‑based bonuses
• Comprehensive health, dental, and vision plans (including mental‑health coverage)
• Unlimited paid time off and flexible work hours
• Fully funded professional development and certification programs
• Equity participation in a fast‑growing, mission‑driven company
• Regular virtual team‑building events, hackathons, and wellness initiatives
• Access to the latest tools and technologies in cloud, AI, and customer experience

Role Overview

As a Senior Remote Customer Success Manager at brighthush, you will be the primary advocate for our clients throughout their journey. You’ll partner closely with sales, product, and engineering teams to ensure a smooth onboarding experience, drive adoption of our platform, and gather actionable insights that shape future product enhancements. Your influence will directly impact customer satisfaction, retention, and the overall success of our clients.

Key Responsibilities

• Client Onboarding & Implementation: Lead the end‑to‑end onboarding process for new insurance partners, ensuring they are fully equipped to leverage brighthush’s platform. Coordinate cross‑functional teams, create implementation roadmaps, and deliver training sessions.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders at client organizations. Serve as the trusted advisor, proactively identifying opportunities to add value and mitigate risks.
• Customer Advocacy & Feedback Loop: Act as the voice of the customer within brighthush. Collect, analyze, and prioritize feedback to inform product roadmap decisions and feature enhancements.
• Retention & Upsell Strategy: Monitor customer health metrics, identify churn signals, and develop targeted retention plans. Collaborate with sales to identify upsell and cross‑sell opportunities that align with client goals.
• Performance Reporting: Generate regular dashboards and reports that track adoption, usage, and satisfaction metrics. Present insights to both internal stakeholders and clients.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks to increase efficiency and scalability.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Share best practices and insights on insurance technology trends.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA preferred).
• Minimum 5 years of experience in customer success, account management, or client services within the insurance or fintech sector.
• Proven track record of managing complex implementations and driving high‑value customer relationships.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, capable of presenting to C‑level executives.
• Experience working in a remote, distributed team environment.
• Proficiency with CRM systems (e.g., Salesforce), customer success platforms (e.g., Gainsight), and data visualization tools (e.g., Tableau).

Preferred Qualifications

• Hands‑on experience with insurance‑specific software such as policy administration, claims management, or underwriting platforms.
• Knowledge of regulatory frameworks (e.g., GDPR, HIPAA, PCI‑DSS) relevant to the insurance industry.
• Background in data science or analytics, with the ability to work closely with product and engineering teams.
• Experience leading cross‑functional initiatives and driving change in a high‑growth startup environment.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and a deep understanding of client pain points.
• Strategic Thinking: Ability to align customer goals with brighthush’s product vision and business objectives.
• Project Management: Strong organizational skills, with a knack for managing multiple priorities and deadlines.
• Problem Solving: Creative and analytical approach to troubleshooting and resolving complex issues.
• Collaboration & Influence: Proven ability to work cross‑functionally and influence stakeholders at all levels.
• Adaptability: Comfortable navigating ambiguity and thriving in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will have access to:

• Mentorship from senior leaders in product, engineering, and executive teams.
• Annual learning stipend for courses, certifications, and conferences.
• Clear promotion path to Director of Customer Success or Head of Client Experience.
• Opportunities to lead strategic initiatives that shape the future of insurance technology.
• Cross‑departmental projects that broaden your skill set and industry knowledge.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a shared commitment to innovation. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard. Our remote-first approach means you can work from anywhere while staying connected through:

• Weekly virtual town halls and all‑hands meetings.
• Monthly hackathons and innovation challenges.
• Regular virtual coffee chats and mentorship programs.
• Access to a digital collaboration hub with Slack, Teams, and Zoom.

Compensation & Benefits

While specific figures vary based on experience, the compensation package typically includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Equity options that reflect your contribution to the company’s growth.
• Full health, dental, and vision coverage, including mental‑health resources.
• Unlimited paid time off and flexible work arrangements.
• Annual professional development stipend and access to industry conferences.

How to Apply

Ready to make a tangible impact on the future of insurance technology? Submit your resume and a brief cover letter outlining your experience and why you’re excited about the role at brighthush. We look forward to exploring how your expertise can help our clients thrive.