Seasonal Remote Bilingual Customer Support Specialist (English/Spanish) – Property Tax Assessment & Appeals – High Impact Role at brighthush

About brighthush

brighthush is a global leader in customer experience services, redefining how brands connect with their audiences. Since 2007, we have partnered with some of the world’s most iconic companies—now including brighthush, brighthush, brighthush, and countless other industry pioneers—to deliver world‑class support, content moderation, community management, and social media solutions. Our team spans more than 90 countries and speaks over 50 languages, enabling us to serve a diverse, global customer base with empathy, precision, and speed.

We are proud to be a fully remote organization, empowering our people to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning. At brighthush, we believe that every interaction is an opportunity to create lasting value—for our clients, our customers, and our team members.

Why This Role Matters

Property taxes can be a complex and emotionally charged topic for homeowners and businesses alike. Our Seasonal Remote Bilingual Customer Support Specialists play a pivotal role in demystifying the assessment and appeal process, ensuring that every customer receives clear, accurate, and compassionate guidance. By helping clients understand their tax obligations and explore potential reductions, you directly contribute to their financial well‑being and satisfaction.

Key Responsibilities

• Respond to inbound customer inquiries via phone and email in both English and Spanish, maintaining a professional, courteous tone at all times.
• Listen actively to customer concerns, ask clarifying questions, and demonstrate empathy to build trust and rapport.
• Provide accurate, detailed, and timely resolutions to questions about property tax assessments, appeals, and arbitration procedures.
• Escalate complex or unresolved issues to the appropriate internal teams, ensuring a seamless handoff and follow‑up.
• Stay current on policy updates, procedural changes, and internal best practices to maintain high accuracy and compliance.
• Meet and exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Collaborate with cross‑functional teams—such as legal, compliance, and product—to share insights and improve the customer journey.
• Document all interactions in our CRM system with clear, concise, and actionable notes.

Essential Qualifications

• Fluent in both English and Spanish, with exceptional written and verbal communication skills in each language.
• Minimum of 2 years of customer support experience, preferably in a call center or remote environment.
• Strong problem‑solving and critical‑thinking abilities, with a track record of turning complex issues into simple, actionable solutions.
• Excellent organizational skills and the ability to multitask effectively in a fast‑paced setting.
• Proficiency with customer support tools (CRM, ticketing systems) and basic office software (Word, Excel, PowerPoint).
• Reliable, high‑speed internet connection (minimum 50 Mbps) and a dedicated laptop or desktop running Windows 11 or macOS (Sequoia/Tahoe).
• Willingness to install and maintain brighthush security protocols on both computer and mobile devices.
• Availability to work a minimum of 20 hours per week, with flexibility to cover early morning and weekend shifts (Pacific Time).
• Self‑starter mindset with the ability to manage time, prioritize tasks, and work independently.

Preferred Qualifications

• Experience or knowledge of property tax processes, assessments, or appeals.
• Previous exposure to financial or legal support environments.
• Familiarity with remote collaboration tools such as Zoom, Teams, or Slack.
• Additional language skills beyond English and Spanish.
• Experience working in a high‑volume, multilingual support role.

What You’ll Gain

• Career Growth: Seasonal roles at brighthush often serve as a gateway to full‑time positions across our global support network, including opportunities in product support, account management, and operations.
• Skill Development: You’ll sharpen your customer‑centric problem‑solving, learn the intricacies of property tax law, and gain exposure to advanced CRM and analytics tools.
• Learning Resources: Access to an extensive library of training modules, webinars, and mentorship programs designed to accelerate your professional growth.
• Community: Join a vibrant, inclusive community of remote professionals who collaborate, share best practices, and celebrate successes together.
• Flexibility: Work from anywhere, with a schedule that fits your life—perfect for students, parents, or anyone seeking a balanced remote role.

Work Environment & Culture

At brighthush, we champion a culture of transparency, respect, and continuous improvement. Our remote-first approach means you’ll have the freedom to design your workspace while staying connected to a global team through daily stand‑ups, virtual coffee breaks, and quarterly all‑hands meetings.

We celebrate diversity and inclusion, ensuring that every voice is heard and valued. Our leadership team is committed to fostering an environment where innovation thrives, and every team member can contribute to shaping the future of customer experience.

Compensation & Benefits

While the exact hourly rate will be determined based on experience, role complexity, and location, brighthush offers competitive pay that reflects the high quality of service we deliver. In addition to base compensation, you’ll enjoy:

• Health, dental, and vision coverage options (for eligible full‑time employees).
• Flexible spending accounts and wellness stipends.
• Generous paid time off and holiday schedule.
• Professional development budget and tuition reimbursement.
• Access to a comprehensive employee assistance program.
• Regular team‑building events, both virtual and in‑person.

Commitment & Availability

• Seasonal role: Expected start in March, concluding in June 2026.
• Minimum commitment: 20 hours per week, with a 90‑day minimum engagement.
• Hours of operation (Pacific Time): Monday‑Friday 6 AM – 4 PM, with weekend availability required.
• Self‑schedule: You’ll have the autonomy to set your own work hours within the required window.

Application Process

Ready to make a tangible difference in people’s lives while building a rewarding remote career? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Equal Opportunity Statement

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, age, disability, military status, or any other characteristic protected by law.

Location Note

While we welcome talent from around the globe, this particular seasonal opportunity is not available to individuals residing in California, Colorado, New York, or Washington at this time.

We look forward to welcoming you to brighthush, where your expertise will help shape the future of customer experience and empower clients worldwide.