Senior Remote Customer Success Manager – Public Sector Cybersecurity Solutions & Enterprise Adoption Champion (brighthush)

About brighthush

brighthush is a trailblazing cybersecurity firm that empowers public‑sector organizations to protect critical infrastructure, safeguard citizen data, and achieve digital resilience. With a portfolio that spans endpoint protection, cloud security, threat intelligence, and AI‑driven analytics, we help government agencies, educational institutions, and non‑profit entities navigate an ever‑evolving threat landscape. Founded in 2022, brighthush has quickly grown to a global presence, employing over 1,500 professionals who blend deep technical expertise with a passion for customer success.

Our mission is simple: to make cybersecurity accessible, understandable, and impactful for every public‑sector stakeholder. We do this by delivering intuitive, scalable solutions and by partnering with our customers as trusted advisors, ensuring they realize measurable value from every dollar invested.

Why Join brighthush?

At brighthush, you’ll be part of a culture that celebrates innovation, collaboration, and continuous learning. We champion a flexible, remote‑first work environment that empowers you to balance professional growth with personal well‑being. Our commitment to diversity, equity, and inclusion means you’ll thrive in a setting where every voice is heard and every idea has the chance to shape the future of public‑sector cybersecurity.

Key Responsibilities

• Trusted Advisor Relationship Builder: Serve as the primary customer liaison for Tier 2 public‑sector accounts, cultivating deep, strategic relationships with key stakeholders and executive sponsors. Understand each customer’s business strategy, technical architecture, and success metrics to tailor solutions that align with their mission.
• Value‑Realization Champion: Map brighthush product features and services to each customer’s security goals, translating technical capabilities into tangible business outcomes. Drive adoption, expansion, and renewal by showcasing ROI and time‑to‑value.
• Success Plan Architect: Design and execute customer‑specific success plans that guide onboarding, adoption, and satisfaction across the entire product portfolio. Promote best practices, usage patterns, and continuous improvement to maximize product utilization.
• Cross‑Functional Partner: Collaborate closely with Sales, Product, Engineering, and R&D to ensure seamless transition from Pre‑Sales to Customer Success. Identify upsell and expansion opportunities, and advocate for customer needs in product roadmaps.
• Transformation Advocate: Lead Quarterly Business Reviews (QBRs) to align on progress, highlight achievements, and surface new opportunities. Use data‑driven insights to demonstrate ongoing value and to reinforce the partnership.
• Risk & Escalation Manager: Identify potential risks that could impede customer outcomes, and work with cross‑functional teams to mitigate or resolve issues. Handle escalations related to deployment, performance, or productivity, ensuring swift resolution and customer satisfaction.
• AI‑Powered Analytics Utilizer: Leverage AI‑enabled tools to monitor customer health, predict churn, and generate automated reports that showcase product value. Translate analytics into actionable recommendations for both customers and internal stakeholders.
• Continuous Learning & Thought Leadership: Stay current on industry trends, regulatory changes, and emerging threats. Share insights with customers and internal teams to position brighthush as a thought leader in public‑sector cybersecurity.

Essential Qualifications

• 3+ years of customer engagement and account management experience in a cybersecurity or SaaS solutions company, preferably within the public sector.
• Proven track record of driving adoption, expansion, and renewals for a portfolio of enterprise clients.
• Strong customer orientation with the ability to manage complex projects and conflicting priorities.
• Excellent verbal and written communication skills, capable of translating technical concepts for both technical and non‑technical audiences.
• Demonstrated ability to build and maintain outcome‑based relationships with diverse customer bases.
• Solid understanding of cybersecurity fundamentals, including network security, endpoint protection, or cloud security.
• University degree or equivalent professional experience.
• CompTIA Security+, GSEC, or similar certifications are a plus.
• Experience using AI tools (e.g., ChatGPT, Claude, Midjourney, or proprietary AI analytics) to enhance productivity and create customer‑facing content.

Preferred Qualifications

• Advanced cybersecurity certifications such as CISSP, CISM, or Security+.
• Customer Success certifications (e.g., Certified Customer Success Manager).
• Experience working with government agencies or public‑sector organizations.
• Knowledge of federal regulations (e.g., FISMA, NIST, FedRAMP) and compliance frameworks.
• Prior experience in a remote‑first environment with a distributed team.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Project Management & Execution
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Problem Solving & Conflict Resolution
• Adaptability & Resilience
• Technical Fluency & Curiosity
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Customer Success Manager, you’ll have the chance to:

• Progress to Senior Customer Success Manager or Director of Customer Success, overseeing larger accounts and a team of success professionals.
• Transition into Product Management or Solution Architecture roles, leveraging your deep customer insights to shape future offerings.
• Participate in leadership development programs, mentorship initiatives, and cross‑functional projects that broaden your skill set.
• Attend industry conferences, webinars, and training sessions to stay ahead of cybersecurity trends and best practices.
• Earn certifications and credentials that enhance your expertise and marketability.

Work Environment & Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States, with flexible hours that respect your personal commitments. We invest in:

• State‑of‑the‑art collaboration tools and secure cloud infrastructure.
• Regular virtual town halls, team‑building events, and wellness initiatives.
• A supportive community that encourages knowledge sharing and peer learning.
• Recognition programs that celebrate milestones, innovations, and customer success stories.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid parental leave.
• Flexible work hours and remote work options.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Community involvement grants and volunteer time off.

How to Apply

Ready to make a tangible impact on public‑sector cybersecurity? Submit your application through our careers portal or click the link below to start the process. We look forward to exploring how your expertise can help brighthush continue to empower government agencies, schools, and non‑profits to stay secure in a digital world.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, we believe that cybersecurity is not just a technology challenge; it’s a mission to protect communities, safeguard data, and enable public services to thrive. If you are a customer‑centric professional with a passion for technology, a knack for building lasting relationships, and a drive to help public‑sector organizations succeed, we invite you to become part of our journey. Together, we’ll shape the future of secure, resilient public infrastructure.