Senior Remote Customer Success Sales Specialist – Championing Seamless Cable, Internet, and Move‑Simplification Solutions for brighthush’s Global Customer Experience

About brighthush – Where Technology Meets Human Connection

brighthush is more than a technology partner; we are a catalyst for transformative customer journeys. Our mission is simple yet powerful: to simplify the most stressful moments in people’s lives—like moving—by delivering reliable, high‑speed connectivity and personalized support that turns uncertainty into confidence. With a global footprint and a “globally local” philosophy, we blend automation, analytics, artificial intelligence, and deep domain expertise to create seamless, intelligent solutions across the entire customer lifecycle. Whether it’s digital customer care, back‑office operations, human resources outsourcing, or advanced contact center solutions, brighthush is the trusted partner that turns complex challenges into simple, delightful outcomes.

Why brighthush is the Future of Customer Experience

In a world where every interaction counts, brighthush stands at the intersection of technology and empathy. Our culture is built on:

• Innovation that keeps customers ahead of the curve.
• Data‑driven insights that personalize every touchpoint.
• A commitment to sustainability and social impact.
• Global reach with local expertise.

By joining brighthush, you become part of a movement that redefines how people connect, move, and thrive.

Position Overview

We’re looking for a Senior Remote Customer Success Sales Specialist who will be the frontline ambassador turning a stressful move into a smooth, worry‑free experience. In this role, you’ll combine consultative selling with exceptional customer service to guide customers toward the best solutions for their unique needs. You’ll work in a collaborative, high‑energy environment where your voice matters and your impact is measured by the smiles you create.

A Typical Day in Your Role

• Answer inbound calls from customers ready to upgrade or change their service plans.
• Listen actively to uncover each customer’s specific requirements and pain points.
• Recommend tailored product bundles that match their moving schedules and budget.
• Close sales through a consultative, customer‑centric approach—no outbound prospecting required.
• Navigate multiple computer systems to research pricing, availability, and technical details.
• Deliver a “WOW” experience with exceptional communication, ownership, and speed.
• Participate in regular 1:1 coaching sessions to refine skills and hit key performance indicators.
• Collaborate with technical support to ensure seamless service activation and post‑sale follow‑up.
• Analyze call metrics and customer feedback to continuously improve service quality.
• Share best practices with teammates during daily huddles and weekly knowledge‑sharing sessions.

Key Responsibilities

• Handle inbound customer inquiries with professionalism and empathy.
• Identify and articulate customer needs through active listening and probing questions.
• Match customers with appropriate cable, internet, and ancillary services.
• Close sales using consultative techniques that emphasize value and customer satisfaction.
• Maintain accurate records of customer interactions, sales, and follow‑ups in our CRM.
• Collaborate with technical support and operations teams to ensure seamless service activation.
• Participate in ongoing training and coaching to enhance product knowledge and sales skills.
• Meet or exceed monthly sales targets and quality metrics.
• Contribute to the development of sales scripts and FAQ resources.
• Act as a brand ambassador, representing brighthush’s values in every customer interaction.

Essential Qualifications

• Minimum age of 18 years.
• High School Diploma or equivalent.
• At least 6 months of customer service or sales experience.
• Comfortable with remote work and flexible scheduling (8:00 AM – 12:00 AM, 7 days a week).
• Strong communication skills—clear, concise, and persuasive.
• Proficiency with multiple computer monitors and CRM systems.
• Results‑oriented mindset with a passion for exceeding targets.
• Demonstrated ability to provide caring, supportive, and friendly service.
• Basic understanding of data privacy and security best practices.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Retail or call‑center experience, especially in technology or telecommunications.
• Experience recommending products to customers during major life events (e.g., moving).
• Knowledge of cable TV and internet service bundles.
• Experience with coaching or feedback loops to improve performance.
• Basic understanding of AI‑driven customer service tools.
• Experience with multilingual customer interactions.
• Previous exposure to SaaS or subscription‑based sales models.

Skills & Competencies

• Active Listening & Empathy
• Consultative Selling & Cross‑Selling
• Product Knowledge & Technical Aptitude
• Time Management & Prioritization
• Data Entry & CRM Proficiency
• Problem Solving & Decision Making
• Team Collaboration & Communication
• Adaptability & Resilience
• Analytical Thinking & Metrics‑Driven Decision Making
• Customer‑Centric Mindset & Brand Advocacy

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. You’ll have access to a robust learning platform that covers product training, sales techniques, and leadership skills. Successful performers can advance to senior sales roles, team lead positions, or cross‑functional roles in product management, marketing, or operations. We also support certifications and external training to broaden your expertise.

Our mentorship program pairs you with seasoned leaders who provide guidance on career strategy, skill refinement, and industry trends. Quarterly hackathons and innovation challenges give you the chance to experiment with new ideas and showcase your creativity. We celebrate achievements with recognition programs, performance bonuses, and opportunities to present at global conferences.

Work Environment & Company Culture

Working remotely from anywhere in the world, you’ll still feel part of a vibrant, inclusive community. We host virtual coffee breaks, team‑building games, and live Q&A sessions with senior executives. Our “open door” policy means you can reach out to anyone—from the CEO to a junior analyst—without barriers. We value transparency, continuous improvement, and a healthy work‑life balance, ensuring you can thrive both professionally and personally.

Compensation, Perks & Benefits

• Base pay starting at $16.00 per hour, with opportunities for overtime.
• Performance‑based sales bonuses that reward your success.
• Access to 50% of earned income before payday through our flexible payment program.
• Comprehensive medical, dental, and vision coverage (options for self‑employed or partner plans).
• Paid time off (PTO) accrual and holiday schedule.
• Employee referral bonuses for bringing top talent into the brighthush family.
• Employee assistance programs and wellness resources, including virtual fitness classes and mental health support.
• Annual stipend for professional development, conferences, or certifications.
• Access to an internal marketplace for tech gadgets, home office upgrades, and more.

How to Apply

Ready to make a difference in people’s lives while growing your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience in customer success, sales, or the telecommunications industry. We look forward to hearing from you!

Join brighthush Today

At brighthush, we’re not just building products—we’re building relationships that last a lifetime. If you’re passionate about turning complex challenges into simple, delightful outcomes and thrive in a remote, collaborative environment, we want you on our team. Apply now and help us elevate the global customer experience, one move at a time.