Senior Remote Customer Success Specialist – Credit Support & Financial Inclusion Champion – Deliver Outstanding Customer Experience and Drive Financial Empowerment at brighthush

About brighthush

brighthush is a trailblazing fintech pioneer that is redefining how consumers and small businesses access credit. Since its inception in 2004, brighthush has evolved from a single lending platform into a trusted partner for millions of people who need flexible, transparent, and technology‑driven financial solutions. Our mission is simple yet powerful: empower financial inclusion by delivering innovative, user‑centric products that help people achieve their goals. We operate a suite of consumer lending brands that harness data science, automation, and a customer‑first mindset to provide fair and responsible credit. At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships, and we are committed to building a culture where every interaction matters.

Why brighthush is the Place to Grow Your Career

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected to a vibrant, collaborative team.
• Impactful Work: Every call you handle directly improves the financial well‑being of our customers.
• Structured Growth Pathways: Clear career ladders from Agent to Senior Agent to Team Lead to Manager to Director.
• Inclusive Culture: We celebrate diversity through employee resource groups, inclusive hiring practices, and a commitment to belonging.
• Competitive Compensation & Benefits: Health, dental, vision, mental health coverage, 401(k) match, paid time off, parental leave, sabbatical, and more.

Key Responsibilities

As a Remote Customer Success Specialist for brighthush’s flagship credit brand, you will be the frontline advocate for our customers. Your day‑to‑day tasks will include:

• Answering inbound calls and responding to live chat inquiries with professionalism and empathy.
• Providing accurate information about credit products, eligibility, and application status.
• Managing account‑related requests such as payment processing, payment plan creation, account updates, and dispute resolution.
• Educating customers on responsible credit usage, budgeting tools, and financial literacy resources.
• Maintaining meticulous, up‑to‑date customer records in our CRM system.
• Escalating complex issues to the appropriate internal teams while ensuring a seamless hand‑off.
• Meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participating in continuous improvement initiatives, sharing feedback on product usability and customer pain points.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience in a high‑volume, call‑center environment.
• Proven ability to handle a high call volume while maintaining accuracy and a positive tone.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong active listening skills and a genuine desire to help customers.
• Comfortable using new technology and remote collaboration tools (CRM, chat, video conferencing).
• Self‑motivated, organized, and able to multitask in a fast‑paced environment.
• Valid U.S. work authorization; we do not sponsor visas.

Preferred Qualifications

• Experience in the fintech or financial services industry.
• Knowledge of credit products, payment processing, or consumer lending.
• Prior experience with remote work or virtual call‑center platforms.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA).
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring a positive customer journey.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic tech issues.
• Adaptability: Ability to pivot quickly between tasks and adjust to changing priorities.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Data‑Driven Decision Making: Comfortable reviewing metrics and using data to improve service quality.
• Resilience & Stress Management: Maintains composure under pressure and handles challenging customer interactions with grace.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. When you join our credit support team, you’ll benefit from:

• Comprehensive onboarding that covers product knowledge, compliance, and soft‑skill training.
• Mentorship programs pairing new hires with experienced agents and managers.
• Regular performance reviews and personalized development plans.
• Access to online learning platforms and internal knowledge bases.
• Clear promotion pathways: Agent → Senior Agent → Team Lead → Manager → Director.
• Cross‑functional projects that allow you to gain exposure to product, engineering, and marketing teams.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and collaboration. We provide:

• Flexible scheduling options to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, town halls, and “Ask Me Anything” sessions with leadership.
• Inclusive employee resource groups such as B.L.A.C.K., HOLA, Women, Pride, South Asians, APEX, and Parents, fostering belonging and community.
• A culture of recognition through peer‑to‑peer shout‑outs, quarterly awards, and spot bonuses.
• Charitable matching and a paid volunteer day to support causes you care about.

Compensation & Benefits

While the exact salary range will depend on experience and location, we offer a competitive base pay that reflects the value of your expertise and the high‑volume nature of the role. In addition to base salary, you will receive:

• Health, dental, and vision insurance plans, including mental health coverage.
• 401(k) retirement plan with company match and a Roth option.
• Generous paid time off (PTO) and paid holidays.
• Paid parental leave for new parents.
• Annual sabbatical program for eligible full‑time employees.
• Summer hours program for eligible full‑time employees.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.

How to Apply

Ready to make a difference and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and excellence.

Apply to this Remote Customer Success Specialist – Credit Support position at brighthush

Join brighthush Today

At brighthush, we’re not just building a company; we’re building a community of people who care about financial empowerment and customer experience. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career in fintech, we want to hear from you. Apply now and become part of a team that’s shaping the future of credit.