Senior Remote Customer Support Specialist – Email, Chat & SMS Champion – Elevate Customer Experience & Drive Success at brighthush

About brighthush

brighthush is redefining the logistics landscape by blending state‑of‑the‑art technology with a nationwide network of drivers, retailers, and customers. Our on‑demand delivery platform delivers goods faster, more reliably, and at a lower cost than traditional shipping models. We’re on a mission to make moving goods effortless for everyone, whether you’re a shopper, a driver, or a retailer managing inventory.

As a fully remote, fast‑growing company, we thrive on innovation, collaboration, and continuous learning. Our team spans the entire United States, and we celebrate diversity, inclusion, and the unique perspectives each individual brings. At brighthush, your ideas are heard, your growth is nurtured, and your impact is felt across the entire supply chain.

Why brighthush is the Place to Grow Your Career

• Competitive salary up to $52,000 per year, commensurate with experience and performance.
• Comprehensive benefits: health, dental, vision, and a 401(k) plan with company match.
• Generous paid time off, flexible work schedule, and the freedom to work from anywhere in the U.S.
• Continuous learning opportunities: online courses, mentorship programs, and internal knowledge sharing.
• Dynamic, inclusive culture that rewards creativity, initiative, and a customer‑first mindset.
• Fast‑track hiring process – we’re looking to fill this role quickly so you can start making an impact sooner.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline champion for our customers, drivers, and retail partners. Your role will involve:

• Providing timely, high‑quality support via email, live chat, and SMS to a diverse range of stakeholders.
• Resolving inquiries and issues related to orders, deliveries, account management, and platform usage.
• Analyzing real‑time data to identify patterns, troubleshoot problems, and recommend optimal solutions.
• Collaborating with cross‑functional teams—Product, Engineering, Operations—to relay feedback and drive continuous improvement.
• Maintaining accurate, detailed records of customer interactions in our CRM system.
• Measuring and exceeding customer satisfaction metrics, including CSAT, NPS, and first‑contact resolution rates.
• Actively participating in training sessions, knowledge base updates, and process enhancements.
• Contributing to the development of best practices and standard operating procedures for support workflows.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a customer support or help desk role, preferably in a tech‑driven environment.
• Proficiency with customer support tools (e.g., Zendesk, Intercom, Freshdesk) and basic CRM usage.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Strong analytical mindset with the ability to interpret data and troubleshoot complex issues.
• Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced, remote setting.
• Demonstrated commitment to delivering exceptional customer experiences.

Preferred Qualifications

• Experience in logistics, e‑commerce, or transportation support.
• Knowledge of order‑management systems and delivery workflows.
• Familiarity with remote collaboration tools (Slack, Teams, Zoom).
• Background in data analysis or experience with SQL/Excel for reporting.
• Previous exposure to a high‑volume support environment with measurable success metrics.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring a smooth experience for all stakeholders.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly, think critically, and propose effective solutions.
• Technical Aptitude: Comfortable learning new software, troubleshooting technical glitches, and navigating data dashboards.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity in a remote environment.
• Collaboration: Work effectively with cross‑functional teams, share insights, and contribute to collective success.
• Adaptability: Thrive in a dynamic, evolving industry and embrace change as an opportunity for growth.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Customer Support Specialist, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Support Manager.
• Transition into product or operations roles by leveraging your deep understanding of customer pain points.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of logistics trends.
• Contribute to internal knowledge bases, training modules, and process documentation.

Work Environment & Culture

brighthush is proud of its inclusive, collaborative culture. Even though we’re fully remote, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Regular virtual social events, game nights, and wellness challenges.
• Transparent goal setting and performance reviews that focus on growth.
• Commitment to work‑life balance, with flexible hours and a results‑oriented approach.

Compensation & Benefits

We offer a competitive salary range of up to $52,000 per year, based on experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Remote work stipend to cover home office setup.
• Professional development budget for courses, certifications, and conferences.
• Employee referral bonuses and recognition programs.

How to Apply

If you’re ready to join a forward‑thinking logistics company that values your expertise and empowers you to make a real difference, we’d love to hear from you. Submit your application through our careers portal or click the link below to get started.

Apply to brighthush Today

Join brighthush – Where Your Support Skills Drive the Future of Logistics

At brighthush, every interaction you handle shapes the experience of thousands of customers, drivers, and retailers. Your dedication to excellence will help us deliver on our promise of reliable, on‑demand delivery across the nation. If you thrive in a fast‑paced, remote environment and are passionate about customer service, we invite you to apply and become part of our mission to make moving goods effortless for everyone.