Senior Remote Customer Support Specialist – Expert in Client Relations, Issue Resolution, and Service Excellence for a Leading Inspection Technology Platform at brighthush

About brighthush

brighthush is a pioneering force in the inspection technology arena, redefining how property owners, inspectors, and regulatory bodies collaborate across the United States and beyond. Since our inception in 2021, we have harnessed cutting‑edge software, advanced data analytics, and a customer‑centric philosophy to streamline the entire inspection lifecycle. With over 4,000 inspections completed and a rapidly expanding network of trusted inspectors, brighthush has become the go‑to platform for anyone seeking safety, compliance, and peace of mind.

Our mission is clear: to make every inspection seamless, transparent, and reliable. We achieve this by marrying powerful technology with a dedicated team that places the client at the heart of everything we do. Whether you’re a homeowner, a property manager, or a contractor, brighthush delivers the information you need, when you need it, so you can make informed decisions quickly and confidently.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences the satisfaction of thousands of clients and the success of our inspection partners.
• Remote‑First Culture: Work from anywhere with a reliable internet connection. We trust you to manage your own schedule while staying connected with a collaborative team.
• Growth Opportunities: From customer support to product management, we nurture talent and provide clear career pathways.
• Inclusive Environment: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage open dialogue.
• Competitive Compensation: We offer a market‑aligned base salary, performance bonuses, and a comprehensive benefits package.
• Innovation at Scale: Join a company that is constantly evolving, experimenting, and pushing the boundaries of what inspection technology can achieve.
• Community Impact: Your work helps ensure safer buildings, healthier communities, and stronger regulatory compliance.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline ambassador for our brand, ensuring that every client interaction is handled with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Answering inbound calls and routing them to the appropriate department (Sales, Scheduling, Collections, Design/Permits) with precision.
• Promptly returning missed calls and voicemails, ensuring no client inquiry goes unanswered.
• Providing accurate, real‑time inspection report status updates to clients upon request.
• Conducting outbound invoice outreach, including payment reminders and escalation to collections when necessary.
• Assisting clients in understanding inspection reports, especially when design work is not required.
• Directing clients to their designated Account Manager for detailed report reviews when design services are involved.
• Serving as the primary point of contact for all customer inquiries, complaints, and support cases.
• Resolving customer issues independently whenever possible, maintaining a high level of satisfaction.
• Managing and monitoring cases in Salesforce, ensuring accurate assignment, routing, and documentation.
• Actively working on customer service‑related cases, following through to resolution and closure.
• Escalating cases appropriately when additional support or intervention is required.
• Collaborating with cross‑functional teams (Product, Engineering, Sales, Finance) to provide feedback and improve the customer experience.
• Participating in weekly team huddles and monthly performance reviews to share insights and best practices.
• Maintaining up‑to‑date knowledge of product features, updates, and industry regulations to provide accurate information to clients.

Essential Qualifications

• Minimum of 2 years’ experience in customer service or a call center environment.
• Fluent and confident in English, both verbal and written.
• Excellent phone etiquette and strong interpersonal communication skills.
• Proven ability to multitask and manage a high volume of calls and support tickets.
• Experience working remotely, with a self‑motivated and disciplined work ethic.
• Familiarity with CRM systems, preferably Salesforce.
• Strong problem‑solving skills and meticulous attention to detail.
• Calm, professional demeanor in high‑pressure or escalated situations.
• Team‑oriented mindset with a proactive approach to client and internal team support.
• Basic understanding of data analytics and reporting tools.

Preferred Qualifications

• Experience in the inspection, real‑estate, or construction industry.
• Knowledge of regulatory compliance and permitting processes.
• Experience with ticketing systems such as Zendesk or Freshdesk.
• Basic understanding of data analytics and reporting tools.
• Multilingual capabilities, especially in Spanish.
• Previous exposure to SaaS product support or technical troubleshooting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Quick learner who can navigate multiple software platforms with ease.
• Organizational Mastery: Ability to prioritize tasks, manage time effectively, and maintain accurate records.
• Analytical Thinking: Strong problem‑solving skills, with the ability to identify root causes and propose solutions.
• Collaboration: Works seamlessly with cross‑functional teams, fostering a culture of shared success.
• Adaptability: Comfortable with change, new processes, and evolving technology.
• Empathy: Ability to understand client emotions and respond with genuine care.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Customer Support Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior leaders in Customer Success, Product, and Operations.
• Internal job rotation programs that allow you to explore roles in Sales, Product Management, or Technical Support.
• Annual performance reviews with clear metrics and personalized development plans.
• Opportunities to contribute to product roadmap discussions based on frontline insights.
• Access to industry conferences, webinars, and certification courses at no cost.
• Leadership development tracks for high‑potential employees.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere, but we also host quarterly virtual town halls, monthly hackathons, and annual retreats to keep our team connected. We celebrate wins, learn from failures, and always keep the customer at the center of our decision‑making. Our core values—Integrity, Innovation, Impact, and Inclusion—guide everything we do.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned pay that reflects your experience and expertise.
• Performance Bonuses: Earn additional rewards based on customer satisfaction metrics and team goals.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Savings: 401(k) plan with company match.
• Flexible Working Hours: Design your schedule around your life while meeting client needs.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for courses, certifications, and conferences.
• Tech Stipend: Support for home office equipment and high‑speed internet.
• Employee Recognition: Quarterly awards, shout‑outs, and a culture of appreciation.
• Community Engagement: Paid volunteer days and partnership with local nonprofits.

How to Apply

If you are a proactive, customer‑focused professional ready to make a tangible impact in the inspection technology space, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us in shaping the future of property inspections and delivering unmatched service to our clients.

We look forward to welcoming you to the brighthush family!