Senior Remote Customer Support Specialist – Flexible 15‑25 Hours Weekly, $45/Hour, Champion Product Innovation & Data Quality at brighthush

About brighthush and the Future of Product Insight

In today’s hyper‑competitive marketplace, brands can no longer rely on guesswork. Consumer expectations evolve at lightning speed, and the margin between a successful launch and a costly flop is razor‑thin. brighthush is the catalyst that turns ordinary consumer experiences into actionable data, empowering brands to innovate faster, reduce risk, and deliver products that truly resonate.

Our platform fuses a global network of everyday testers with cutting‑edge mobile data‑capture technology. Testers receive simple, intuitive instructions, capture photos, videos, audio, and journal entries, and submit their feedback directly through the brighthush app. The data is then processed, verified, and delivered to brands in a format that is both insightful and immediately usable.

From kitchen gadgets and wellness supplements to tech accessories and household essentials, brighthush enables brands to test everything. Our mission is clear: give brands the real‑time, authentic feedback they need to innovate faster, reduce risk, and create products that customers love.

Why This Role Matters

As the first point of contact for our testers and partner clients, you are the linchpin that keeps the entire testing ecosystem running smoothly. Your work ensures that testers feel supported, that data is accurate, and that brands receive the high‑quality feedback they rely on. In short, you are the bridge between the people who test and the companies that build.

Role Overview

We’re looking for a Remote Customer Support Specialist who thrives in a fast‑paced, data‑driven environment. You will:

• Serve as the primary support channel for testers and partner clients.
• Guide new testers through onboarding, ensuring they understand schedules, deliverables, and payment structures.
• Diagnose and resolve technical or logistical challenges, escalating when necessary.
• Verify data submissions for completeness and quality, flagging discrepancies and coordinating follow‑ups.
• Collect, analyze, and synthesize tester feedback to recommend process improvements.
• Prepare weekly status reports for internal stakeholders, highlighting key metrics such as tester engagement, completion rates, and satisfaction scores.
• Ensure all interactions adhere to privacy policies, data protection standards, and industry best practices.
• Collaborate closely with Marketing, Operations, and Technology teams to align on project timelines, deliverables, and resource allocation.

Key Responsibilities

• Tester Support & Onboarding: Provide clear, step‑by‑step guidance to new testers, ensuring they are comfortable with the app, understand their tasks, and know how to submit data accurately.
• Issue Resolution: Act as the first line of defense for any technical or logistical problems, using a methodical approach to diagnose root causes and implement timely fixes.
• Data Quality Assurance: Review each submission for completeness, consistency, and adherence to brand guidelines, flagging any anomalies for follow‑up.
• Feedback Loop Creation: Synthesize tester insights into actionable recommendations that help brands refine product features and testing protocols.
• Reporting & Analytics: Compile weekly dashboards that track engagement, completion rates, and satisfaction, providing clear narratives for stakeholders.
• Compliance & Privacy: Maintain strict adherence to data protection regulations, ensuring all interactions respect confidentiality and privacy standards.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Marketing, Operations, and Technology teams to align on project goals, timelines, and resource needs.
• Continuous Improvement: Identify bottlenecks in the support workflow and propose solutions that enhance efficiency and tester experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1 year of customer service or client‑facing experience, ideally in a remote setting.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong attention to detail and a methodical approach to problem‑solving.
• Proficiency with office productivity suite, cloud‑based productivity suite, and basic customer support platform.
• Reliable high‑speed internet connection and a computer capable of running video conferencing platform.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Positive attitude, curiosity, and a genuine interest in consumer research and product development.

Preferred Qualifications

• Experience in the market research or product testing industry.
• Familiarity with brighthush’s Mobile In‑Home Use Test Technology or similar mobile data‑capture platforms.
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information.
• Multilingual abilities to support a diverse tester base.
• Previous experience with project management tool or task management tool or automation platform.

Skills & Competencies

• Customer‑centric mindset: Passion for enhancing user experience and building lasting relationships.
• Analytical thinking: Ability to interpret feedback, identify actionable insights, and recommend improvements.
• Adaptability: Thrive in a fast‑moving environment with rapidly changing priorities and new technologies.
• Team collaboration: Communicate effectively with remote teammates and cross‑functional partners.
• Time‑management & self‑discipline: Maintain productivity across multiple projects while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Support Specialist, you’ll have the chance to:

• Transition into roles such as Project Coordinator, Quality Assurance Analyst, or Product Research Lead.
• Participate in ongoing training programs covering market research fundamentals, data analytics, and advanced customer support techniques.
• Attend virtual workshops and webinars hosted by industry experts, gaining exposure to the latest trends in consumer research.
• Contribute to the development of new tools and processes that shape the future of product testing.
• Earn certifications in customer service, project management, or data analytics through our partnership with leading e‑learning platforms.

Work Environment & Culture at brighthush

We’re a fully remote, diverse, and inclusive organization that values flexibility, creativity, and collaboration. Our culture is built on:

• Transparent communication through weekly virtual town halls, real‑time chat channels, and an open‑door policy with leadership.
• Recognition programs that celebrate individual and team achievements, including “Tester of the Month” and “Support Hero” awards.
• A commitment to work‑life balance, with flexible scheduling that respects personal commitments and encourages regular breaks.
• Access to a digital library of resources, including industry reports, best‑practice guides, peer‑reviewed research, and curated podcasts.
• Regular virtual social events—game nights, coffee chats, and wellness sessions—to foster community and camaraderie.

Compensation, Perks, and Benefits

• Competitive Pay: $45 per hour, with a guaranteed minimum of 15 hours per week.
• Weekly Direct Deposit: Receive your earnings every Wednesday, ensuring predictable cash flow.
• Flexible Schedule: Choose the days and times that fit your lifestyle, with no rigid core hours.
• Professional Development: Free access to online courses and certifications in customer service, data analytics, and project management.
• Health & Wellness: Remote wellness stipend to support your physical and mental health, including gym memberships, meditation apps, or ergonomic equipment.
• Technology Allowance: Reimbursement for a high‑quality headset, webcam, or other essential tools needed for remote work.
• Community & Networking: Join a vibrant network of testers, researchers, and industry professionals through our internal team communication platform and quarterly virtual meetups.
• Equity & Growth: Opportunity to earn equity in brighthush as part of our long‑term incentive program for high‑performing employees.

Why Join brighthush

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of product innovation. You’ll:

• Help brands create products that truly resonate with consumers, driving real impact.
• Gain hands‑on experience in a fast‑paced, data‑driven environment that values creativity and initiative.
• Build a portfolio of skills—customer support, data verification, project coordination—that are highly transferable across industries.
• Enjoy the freedom of remote work without sacrificing professional growth, mentorship, or a sense of belonging.
• Be part of a mission‑driven team that celebrates diversity, inclusion, and continuous learning.

How to Apply

Ready to bring your customer service expertise to a dynamic, impact‑driven team? Click the button below to submit your application and start your journey with brighthush today.