Senior Remote Customer Support Specialist – Tier 1 & Tier 2 Automotive & DMV Technology Support

About brighthush

brighthush is a trailblazer in the Vehicle‑to‑Government (V2Gov) space, redefining how vehicles, businesses, government agencies, and drivers interact. With a mission to streamline and automate titling, registration, and related transactions across all 50 states, brighthush delivers a single, cloud‑based platform that brings transparency, speed, and compliance to the motor vehicle industry. Our footprint spans major U.S. markets, and our culture is built on innovation, customer obsession, and a relentless pursuit of excellence.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that is shaping the future of automotive technology. We empower our employees with:

• Opportunities to work on cutting‑edge solutions that impact millions of drivers and businesses.
• A remote work model that offers flexibility while fostering collaboration through modern communication tools.
• A culture that values diversity, inclusion, and continuous learning.
• Competitive compensation, comprehensive benefits, and a focus on work‑life balance.

Job Summary

As a Senior Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our customers. You will handle inbound calls, emails, and chat inquiries, providing Tier 1 and Tier 2 support for our automotive and DMV technology solutions. Your role will involve troubleshooting configuration issues, guiding users through complex processes, and collaborating with cross‑functional teams to ensure swift resolution and exceptional customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Manage inbound call queues and support tickets, ensuring timely and accurate responses.
• Diagnose and resolve standard and recurring issues related to account management, billing, and product configuration.
• Provide one‑on‑one training sessions for new and existing customers to enhance product adoption.
• Escalate complex or recurring problems to senior technical teams, ensuring clear hand‑off and follow‑up.
• Document all customer interactions, status updates, and resolutions in the CRM system.
• Collaborate with product, engineering, and sales teams to share customer insights and drive product improvements.
• Participate in special projects and process improvement initiatives as assigned by the Manager.
• Adhere to scheduled shifts (9 AM–6 PM or 10 AM–7 PM ET, Monday‑Friday) and be available for occasional weekend or holiday coverage.

Essential Qualifications

• Minimum 5 years of experience in a DMV, dealership registration, or automotive technology environment.
• Minimum 5 years of experience in client services, customer support, or call center roles within the technology or software industry.
• High school diploma or equivalent; associate’s or bachelor’s degree is a plus.
• Proven track record of delivering outstanding customer service and support.
• Strong phone and email communication skills with active listening capabilities.
• Familiarity with CRM platforms (HubSpot preferred) and customer engagement best practices.
• Ability to adapt to diverse personalities and handle high‑volume, high‑pressure situations.
• Excellent problem‑solving, multitasking, and time‑management skills.
• Experience with title, registration, or dealership software is highly desirable.

Preferred Qualifications

• Deep knowledge of automotive industry software support.
• Experience with contact center operations tools such as GoTo Connect, Jira, Slack, Gmail, and billing systems.
• Background in back‑office processes and call monitoring.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Technical aptitude to navigate complex software and troubleshoot configuration issues.
• Strong written and verbal communication skills in English.
• Proficiency in using collaboration tools (Zoom, Teams, Slack) and remote support platforms.
• Adaptability to evolving processes, technologies, and customer needs.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Clear promotion paths from Customer Support Specialist to Team Lead, Manager, and beyond.
• Cross‑functional projects that broaden your skill set and visibility.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We celebrate:

• Inclusive decision‑making and open communication.
• Innovation through hackathons, idea‑sharing sessions, and rapid prototyping.
• Employee wellness initiatives, including mental health resources and flexible schedules.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While the hourly rate for this role ranges from $17.50 to $23.00, the final compensation will reflect your experience, education, and skill set. In addition to competitive pay, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision coverage for you and your family.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Generous paid time off (PTO) and holiday schedule.
• Retirement planning options, including 401(k) with company match.
• Pet insurance and life & disability coverage.
• Accident and critical illness insurance.
• Tuition reimbursement for approved courses and certifications.
• Commuter benefits and remote work stipends.
• Employee assistance programs and wellness resources.

Equal Opportunity Employer

brighthush is an equal opportunity employer that values diversity and inclusion. We are committed to creating a workplace free from discrimination and harassment, and we provide reasonable accommodations for qualified individuals with disabilities.

Ready to Make an Impact?

If you are a seasoned customer support professional with a passion for automotive technology and a desire to help customers succeed, we want to hear from you. Join brighthush and play a pivotal role in transforming the vehicle registration landscape while advancing your career in a supportive, forward‑thinking environment.

Apply Today – Your next career adventure awaits at brighthush!