Senior Remote Data Entry Specialist – Precision Typist & Data Integrity Expert for Customer Service & Public Sector Operations, Driving Accuracy & Efficiency

About brighthush and the Opportunity

At brighthush, we’re more than a technology provider – we’re a catalyst for smarter, faster, and more compassionate public service. By transforming raw data into actionable insights, we empower city councils, utility companies, and government agencies to deliver personalized support to every citizen. Our mission is to make public‑sector operations transparent, efficient, and citizen‑centric. As we expand our Customer Service Division, we’re looking for a Remote Data Entry Specialist who thrives in a fast‑paced environment, loves precision, and can turn raw information into meaningful data that drives real‑world impact.

Why This Role Matters

Every line of data you enter becomes part of a larger story: a resident’s utility bill, a citizen’s service request, or a city’s infrastructure plan. Accuracy in these records directly affects how quickly and effectively communities receive services. Your work ensures that:

• Customers receive correct billing and timely notifications.
• Field teams have reliable information to schedule maintenance.
• City officials can make data‑driven decisions that improve public welfare.
• Regulatory compliance is maintained across all departments.

Key Responsibilities

• Utility Account Management: Create, update, and audit utility accounts, ensuring all data is compliant with regulatory standards and reflects the latest customer information.
• Eligibility Verification: Conduct thorough eligibility checks, cross‑referencing internal databases and external verification sources to confirm account validity and resolve discrepancies.
• Work Order Processing: Draft, distribute, and track work orders for field teams, coordinating timelines to guarantee on‑time execution and accurate record‑keeping.
• Mass Communication Preparation: Compile and validate data sets for mass mailings, ensuring every customer receives accurate billing statements, service notices, and outreach communications.
• Billing & Notice Management: Assist in the generation and mailing of billing statements and other notices, maintaining a high level of accuracy and adherence to delivery schedules.
• Document Management: Scan, index, and securely store documents, ensuring easy retrieval and compliance with data protection policies.
• Monthly Audits: Perform monthly audits of incomplete account transfer requests, identify gaps, and recommend corrective actions to improve data integrity.
• Performance Tracking: Enter and update data in KPI tracking databases, providing real‑time insights that inform management decisions and operational improvements.
• Continuous Improvement: Participate in process improvement initiatives, share best practices, and contribute to system enhancements that streamline data workflows.
• Additional Duties: Take on related tasks as assigned, demonstrating flexibility, initiative, and a proactive mindset.

Day in the Life

Imagine starting your day with a quick stand‑up on our virtual collaboration platform, reviewing yesterday’s audit findings and setting priorities for the day. You’ll spend the morning entering new utility accounts, double‑checking each field for accuracy. In the afternoon, you’ll verify eligibility against external databases, resolve any discrepancies, and update the central system. Throughout the day, you’ll collaborate with field teams, ensuring work orders are dispatched on time, and you’ll prepare data sets for mass mailings that reach thousands of residents. Your day ends with a brief review of KPI metrics, ensuring you’ve met or exceeded your targets.

Essential Qualifications

• Education: High School Diploma or equivalent (GED) required. A commitment to ongoing learning is highly valued.
• Experience: Minimum of two (2) years as a high‑volume data entry operator or typist, preferably in a customer‑service or public‑sector setting.
• Technical Proficiency: Must pass computer skills, typing accuracy, and 10‑key skills testing. Familiarity with data entry software and database management is essential.
• Attention to Detail: Demonstrated ability to maintain high accuracy under tight deadlines, with a track record of error‑free data entry.
• Communication: Strong written and verbal communication skills, with the ability to collaborate across departments and convey complex information clearly.
• Independence: Ability to exercise good judgment, think independently, and take personal initiative in a remote work environment.

Preferred Qualifications

• Education: Associate’s degree in Business Administration, Data Entry, Information Systems, or a related field.
• Experience: Two (2) years of high‑volume data entry experience in a public‑sector or customer‑service environment.
• Advanced Technical Skills: Familiarity with customer information systems, public works software, and KPI tracking tools.
• Analytical Thinking: Ability to identify trends, spot errors, and propose actionable solutions that improve data quality.

Skills & Competencies

• Typing Proficiency: Minimum 60 words per minute with 98%+ accuracy.
• Keyboarding: Proficient 10‑key operation for data entry tasks.
• Software Literacy: Comfortable with MS Office Suite, database management, and custom CRM platforms.
• Problem‑Solving: Strong analytical skills to troubleshoot data inconsistencies and recommend process improvements.
• Time Management: Ability to prioritize tasks and meet daily, weekly, and monthly targets in a remote setting.
• Adaptability: Quick to learn new tools, processes, and regulatory requirements.
• Team Collaboration: Works effectively with remote and on‑site teams, maintaining open lines of communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Data Entry Specialist, you’ll have access to:

• Professional Development Programs: Structured training modules on data analytics, project management, and advanced software tools.
• Mentorship: Pairing with senior data analysts and operations managers to guide your career trajectory.
• Opportunities to transition into roles such as Data Analyst, Process Improvement Lead, or Customer Experience Manager.
• Regular workshops and webinars featuring industry experts and thought leaders.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. We value:

• Flexibility: Flexible work hours that accommodate your personal commitments.
• Inclusivity: A diverse workforce that celebrates different perspectives and experiences.
• Recognition: Regular shout‑outs, performance bonuses, and a transparent promotion framework.
• Well‑Being: Comprehensive health benefits, mental‑health resources, and wellness stipends.
• Access to cutting‑edge technology and tools that streamline your workflow.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for remote data entry roles.
• Performance‑based bonuses tied to accuracy, efficiency, and KPI improvements.
• Health, dental, and vision insurance plans.
• 401(k) matching program to support your long‑term financial goals.
• Paid time off, sick leave, and parental leave policies.
• Annual professional development budget for courses, certifications, and conferences.
• Technology stipend to equip you with the best hardware and software.

How to Apply

Ready to bring your data expertise to a forward‑thinking organization? Submit your application through our career portal and join a team that values precision, innovation, and impact.

Apply to this Remote Data Entry Specialist position at brighthush

Why brighthush?

At brighthush, you’re not just filling a role—you’re shaping the future of public service. Your meticulous data work will directly influence how communities receive utilities, pay bills, and engage with government services. Join us, and turn your typing skills into a catalyst for positive change.