Senior Remote Family Travel Planner & Customer Experience Lead – Expert in Crafting Personalized Family Journeys, Itinerary Design, and Customer Delight at brighthush

About brighthush

At brighthush, we believe that travel is more than just a destination – it’s a catalyst for connection, learning, and lifelong memories. Our mission is to transform family travel from a logistical challenge into an effortless, joyous adventure. By marrying data‑driven insights with human‑centric design, we empower families to explore the world with confidence, curiosity, and comfort. We’re a forward‑thinking travel platform that blends cutting‑edge technology, curated content, and personalized service to create itineraries that feel tailor‑made and experiences that feel unforgettable.

Why Join brighthush?

As a Senior Remote Family Travel Planner & Customer Experience Lead, you will be the heartbeat of our family‑centric travel ecosystem. You’ll guide clients from the first “I’m thinking about a trip” conversation to the final post‑trip review, ensuring every step is seamless, personalized, and memorable. Working remotely gives you the flexibility to balance life and work while collaborating with a dynamic, global team that values creativity, innovation, and a shared commitment to exceptional service. At brighthush, you’ll have the opportunity to shape the future of family travel and leave a lasting impact on the lives of countless families.

Key Responsibilities

• Client Onboarding & Consultation – Conduct initial discovery calls, assess family travel preferences, and recommend tailored itineraries that align with budget, interests, and travel style.
• Itinerary Design & Coordination – Create detailed, day‑by‑day plans, secure bookings for flights, accommodations, activities, and transportation, and manage all logistics to ensure a smooth journey.
• Customer Support & Issue Resolution – Serve as the primary point of contact for all client inquiries, proactively address concerns, and resolve any travel disruptions with swift, effective solutions.
• Post‑Trip Engagement – Collect feedback, analyze satisfaction metrics, and use insights to refine future itineraries and enhance the overall customer experience.
• Team Collaboration – Work closely with the remote operations, marketing, and product teams to share best practices, update travel guides, and contribute to continuous improvement initiatives.
• Destination Expertise – Stay current on emerging travel trends, local regulations, and safety protocols to provide accurate, up‑to‑date advice to families.
• Data Management & Reporting – Maintain accurate client records in our CRM, generate performance reports, and track key metrics such as booking volume, customer satisfaction, and revenue contribution.
• Innovation & Process Improvement – Identify opportunities to streamline workflows, introduce new tools, and enhance the overall efficiency of the planning process.
• Thought Leadership – Represent brighthush at industry events, webinars, and community forums, sharing insights on family travel trends and best practices.

Essential Qualifications

• Minimum of 3 years’ experience in travel planning, customer service, or a related field, preferably with a focus on family travel.
• Proven ability to manage multiple bookings simultaneously while maintaining meticulous attention to detail.
• Strong communication skills – both written and verbal – with a knack for explaining complex itineraries in a clear, engaging manner.
• Proficiency with travel booking platforms (e.g., Amadeus, Sabre, Expedia) and CRM systems.
• High emotional intelligence and a genuine passion for helping families create lasting memories.
• Self‑motivated, organized, and comfortable working independently in a remote environment.
• Experience with data analysis tools (Excel, Google Sheets, or similar) to track performance and derive actionable insights.
• Basic understanding of travel insurance, visa requirements, and health & safety guidelines.

Preferred Qualifications

• Experience with travel technology startups or digital travel platforms.
• Multilingual abilities or experience working with international clients.
• Knowledge of travel insurance, visa requirements, and health & safety guidelines.
• Background in hospitality, event planning, or tourism management.
• Familiarity with project management tools (e.g., Asana, Trello, Monday.com).
• Experience in creating content for travel blogs, social media, or newsletters.

Core Skills & Competencies

• Customer‑Centric Mindset – Anticipate client needs and exceed expectations.
• Problem‑Solving – Quickly identify issues and devise creative solutions.
• Time Management – Prioritize tasks effectively in a fast‑paced, remote setting.
• Tech Savvy – Comfortable navigating multiple digital tools and platforms.
• Team Player – Collaborate across departments to deliver a cohesive customer journey.
• Adaptability – Thrive in a constantly evolving travel landscape and adjust plans on the fly.
• Analytical Thinking – Use data to inform decisions and improve processes.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Regular training sessions on the latest travel trends, technology tools, and customer service best practices.
• Mentorship from senior planners and industry experts.
• Opportunities to lead projects, such as developing new family‑travel packages or enhancing our digital booking platform.
• Clear career pathways to roles such as Senior Travel Planner, Customer Experience Manager, or Product Lead.
• Cross‑functional rotations that allow you to gain exposure to marketing, product, and data analytics teams.
• Access to industry conferences, workshops, and certifications at no cost.

Work Environment & Company Culture

Our culture is built on trust, flexibility, and a shared love for travel. We celebrate diversity, encourage open communication, and foster an environment where every team member’s voice matters. Remote work is supported with:

• Flexible hours that accommodate different time zones and personal commitments.
• Monthly virtual team gatherings, skill‑share sessions, and informal “coffee chats.”
• Access to a digital wellness toolkit, including mindfulness resources and ergonomic guides.
• Annual virtual retreats that bring the team together for strategy, learning, and celebration.
• Inclusive policies that support parents, caregivers, and individuals with diverse backgrounds.

Compensation, Perks, & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance (for eligible remote employees).
• Generous paid time off, including a “travel day” allowance to explore new destinations.
• Travel credits and discounts on partner services.
• Continuous learning stipend for courses, certifications, or conferences.
• Equity or profit‑sharing options for long‑term employees.
• Access to a global network of travel partners for personal use.

Ready to Embark on a New Adventure?

If you’re a seasoned travel planner with a passion for family experiences, a knack for organization, and a desire to work in a flexible, remote environment, brighthush invites you to join our team. Help families turn their travel dreams into reality while growing your career in a supportive, innovative setting.

Apply Today and become the guiding star behind unforgettable family journeys at brighthush.