Senior Remote Field Customer Service Technician – Power Distribution & Emergency Response Specialist – Driving Reliability, Innovation, and Customer Success at brighthush

About brighthush

brighthush is more than a company; it’s a movement in the power distribution arena. Since 2001, we have pioneered the design, manufacture, and support of high‑performance equipment that keeps critical infrastructure humming—whether that’s a data center, a manufacturing plant, or a municipal utility. Our portfolio spans static transfer switches, power distribution units, remote power panels, and a host of smart‑grid solutions that deliver reliability, efficiency, and safety. With a global footprint and a team of over 800 engineers, technicians, and customer‑service specialists, brighthush is committed to continuous innovation and relentless customer focus. We believe that the power of our technology is amplified by the passion of our people, and that’s why we invest heavily in talent development, inclusive culture, and cutting‑edge tools.

Why brighthush?

At brighthush, every employee is a key stakeholder in our success story. Whether you’re a seasoned field technician or a recent graduate eager to launch a career in power systems, you’ll find a supportive environment that rewards initiative, encourages learning, and celebrates excellence. Our hybrid work model blends the flexibility of remote work with purposeful on‑site engagement, allowing you to balance a healthy work‑life rhythm while still delivering hands‑on service to our customers. As a Remote Field Customer Service Technician, you’ll be the frontline guardian of our customers’ power reliability, ensuring that their systems operate flawlessly and that downtime is minimized. In return, you’ll receive competitive compensation, a comprehensive benefits package, and a clear path for career advancement.

About the Role

In this role, you will serve as the technical bridge between our cutting‑edge products and the customers who rely on them for mission‑critical operations. You will travel to customer sites, perform commissioning, preventive and corrective maintenance, and emergency response tasks—all while leveraging remote monitoring tools and advanced diagnostic equipment. Your work will directly impact the uptime of data centers, manufacturing lines, and municipal utilities, making you an essential part of our customers’ success.

What You'll Do

• Commissioning & Startup – Lead the end‑to‑end startup and commissioning of brighthush power distribution equipment, from initial power‑on to full operational validation. Work closely with engineering teams to verify performance against design specifications and safety standards.
• Preventive & Corrective Maintenance – Execute scheduled preventive maintenance plans and troubleshoot unplanned outages on static transfer switches, power distribution units, and remote power panels. Your diagnostic skills will keep our customers’ critical systems running with minimal interruption.
• Customer Support & Relationship Management – Provide exceptional support through on‑site visits, phone, and email. Translate complex technical information into clear, actionable guidance that empowers customers to maintain their own systems confidently.
• Service Documentation & Compliance – Maintain accurate, timely service records in the brighthush system, ensuring compliance with internal quality standards, regulatory requirements, and industry best practices.
• Emergency Response & Incident Management – Join the 24/7 incident response team to address critical incidents. Your rapid response and problem‑solving will minimize downtime and protect customer assets.
• Travel & Flexibility – Travel to customer sites as needed while working remotely from your home office. Your schedule will be flexible, with a focus on delivering high‑quality service wherever it’s required.
• Technology Adoption – Stay current with the latest firmware updates, diagnostic tools, and remote monitoring platforms to provide cutting‑edge support.
• Safety Leadership – Champion safety practices on every job site, ensuring that all work complies with OSHA, NFPA, and company safety protocols.
• Continuous Improvement – Identify opportunities to streamline processes, reduce downtime, and enhance customer satisfaction. Share insights with cross‑functional teams to drive operational excellence.

Key Responsibilities

Beyond the day‑to‑day tasks, you will be expected to:

• Collaborate with product development to provide field feedback that shapes future iterations.
• Lead training sessions for customers on new features and best practices.
• Participate in quarterly performance reviews and contribute to the continuous improvement of field service protocols.
• Maintain a personal knowledge base of troubleshooting procedures and share it with the broader service community.

Essential Qualifications

• Minimum of 3 years of hands‑on experience servicing electric power systems, preferably in a field service or maintenance role.
• Proficiency in electrical and electronic troubleshooting, with a strong ability to diagnose and resolve complex issues.
• Competency in reading and interpreting electrical diagrams, schematics, and technical manuals.
• Experience programming printed circuit boards using PC‑based tools (e.g., Altium, Eagle, or similar).
• Strong safety awareness and thorough knowledge of electrical personal protective equipment (PPE) requirements.
• Valid driver’s license with a clean driving record; willingness to travel up to 25% of the time.
• Associate degree in Electrical Engineering, Electronics, or a related technical field.
• Military training or experience in electronics or electrical systems is highly desirable.
• Excellent problem‑solving skills and the ability to work independently in a fast‑paced environment.

Preferred Qualifications

• Certification in Electrical Safety (e.g., OSHA 10/30, NECA, or equivalent).
• Experience with remote monitoring and diagnostics platforms.
• Knowledge of industrial automation protocols (e.g., Modbus, OPC UA).
• Proficiency in a second language, particularly Spanish, to better serve our diverse customer base.
• Previous exposure to high‑voltage or critical infrastructure environments.
• Experience with SCADA systems and industrial control networks.

Core Skills & Competencies

• Technical Proficiency – Deep understanding of power distribution equipment, electrical theory, and component‑level troubleshooting.
• Problem‑Solving – Ability to analyze complex problems, develop logical solutions, and implement fixes efficiently.
• Communication – Clear verbal and written communication skills to interact with customers, colleagues, and management.
• Customer‑Centric Mindset – Commitment to delivering outstanding service and building long‑term customer relationships.
• Adaptability – Comfortable working in dynamic environments, handling unexpected challenges, and adjusting priorities on the fly.
• Team Collaboration – Strong teamwork skills, collaborating with engineering, sales, and support teams to achieve shared goals.
• Time Management – Ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a future leader. As a Field Customer Service Technician, you’ll have access to a structured learning ecosystem that includes:

• On‑the‑job training modules covering the latest power distribution technologies, safety protocols, and industry standards.
• Mentorship from senior technicians and engineers who share their expertise and guide your career trajectory.
• Clear pathways to advanced roles such as Field Service Engineer, Technical Project Manager, or Product Development Specialist.
• Support for obtaining industry certifications (e.g., Certified Electrical Technician, Project Management Professional).
• Regular performance reviews that align your achievements with transparent advancement criteria.
• Access to a digital learning portal with courses on emerging technologies, leadership, and soft‑skill development.
• Opportunities to attend industry conferences, trade shows, and technical workshops sponsored by brighthush.
• In‑house workshops and hackathons that encourage innovation and cross‑department collaboration.

Work Environment & Culture

brighthush embraces a hybrid work model that blends remote flexibility with purposeful on‑site engagement. Our culture is built on the following pillars:

• Innovation – Encouraging creative problem‑solving and continuous improvement across all functions.
• Integrity – Upholding the highest standards of honesty, transparency, and accountability in every interaction.
• Collaboration – Fostering open communication across departments and geographies to achieve shared objectives.
• Inclusivity – Valuing diverse perspectives and creating an environment where everyone can thrive.
• Work‑Life Balance – Offering flexible schedules, remote work, and generous time‑off policies to support personal well‑being.
• Community Impact – Engaging in volunteer initiatives and sustainability projects that benefit the communities we serve.
• Recognition & Celebration – Celebrating milestones, innovations, and customer success stories through awards and public acknowledgment.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based incentives tied to service quality, customer satisfaction, and project completion.
• Full coverage of medical, dental, and vision insurance, paid 100% by brighthush.
• 401(k) retirement plan with company match to help secure your future.
• Three weeks of paid time off (PTO), ten paid holidays, and two floating holidays each year.
• Travel allowances and expense reimbursement for on‑site assignments.
• Access to a comprehensive learning and development portal, including online courses, workshops, and tuition reimbursement.
• Employee wellness programs, including mental health resources, fitness stipends, and ergonomic support.
• Regular team events, virtual coffee chats, and community outreach initiatives.
• Recognition programs celebrating milestones, innovations, and customer success stories.

How to Apply

If you’re ready to bring your technical expertise, customer‑first mindset, and passion for power distribution to a forward‑thinking organization, we’d love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to brighthush Today