Senior Remote Health IT Customer Success Executive – Championing Onboarding, Adoption, and Value Creation for Clinical Decision‑Support Solutions

About brighthush

At brighthush, we are redefining the way healthcare professionals access, interpret, and act on evidence‑based information. Our mission is to empower clinicians, researchers, and administrators with the most reliable, up‑to‑date clinical decision‑support tools that drive better patient outcomes and streamline care delivery. With a global footprint and a culture rooted in innovation, collaboration, and continuous learning, brighthush is the partner of choice for organizations that demand excellence in health information technology.

Why This Role Matters

As a Remote Health IT Customer Success Executive, you will be the linchpin between brighthush’s cutting‑edge products and the clinicians, IT teams, and decision‑makers who rely on them daily. Your strategic guidance will ensure seamless onboarding, sustained adoption, and measurable impact for our Clinical Decision‑Support solutions across the North Midwest and West Coast regions. By partnering with Sales, Marketing, Product, and Editorial teams, you will translate complex technical features into tangible value for our customers, fostering loyalty and advocacy that fuels our growth.

Key Responsibilities

• Customer Onboarding & Implementation – Lead end‑to‑end onboarding for new Clinical Decision‑Support customers, coordinating cross‑functional teams to deliver a smooth, customized implementation that aligns with each client’s clinical workflows and IT infrastructure.
• Adoption & Engagement – Develop and execute adoption strategies that increase active usage, monitor usage analytics, and identify opportunities for upsell or cross‑sell based on customer needs and product capabilities.
• Value Realization & ROI Demonstration – Partner with clinical and IT stakeholders to quantify the impact of our solutions on patient outcomes, cost savings, and operational efficiency, creating compelling case studies and ROI reports.
• Relationship Management – Serve as the primary point of contact for key accounts, building trust through proactive communication, timely issue resolution, and strategic guidance.
• Product Feedback Loop – Capture customer insights, pain points, and feature requests, translating them into actionable product backlog items for our Product and Editorial teams.
• Regional Collaboration – Work closely with regional sales and marketing teams to align customer success initiatives with broader go‑to‑market strategies, ensuring a consistent brand experience across the North Midwest and West Coast.
• Travel & Remote Work – Maintain a flexible schedule that allows up to 40% travel to client sites while leveraging remote collaboration tools to stay connected with the brighthush team.
• Metrics & Reporting – Track and report on key performance indicators such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), churn rate, and adoption metrics, using data to drive continuous improvement.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or implementation roles within the health IT or clinical decision‑support space.
• Proven track record of managing complex implementations for large healthcare organizations, including hospitals, health systems, and integrated delivery networks.
• Strong understanding of clinical workflows, electronic health record (EHR) systems, and interoperability standards (HL7, FHIR).
• Excellent communication skills, with the ability to translate technical concepts into clear, actionable insights for both clinical and non‑clinical audiences.
• Demonstrated ability to build and maintain high‑level relationships with C‑suite executives, clinical leaders, and IT directors.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.
• Bachelor’s degree in Healthcare Administration, Nursing, Information Technology, or a related field (Master’s preferred).

Preferred Qualifications

• Experience with SaaS‑based health information platforms and cloud deployment models.
• Knowledge of regulatory requirements such as HIPAA, HITECH, and CMS guidelines.
• Prior experience in a startup or high‑growth tech environment.
• Fluency in data analytics tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce).
• Certification in Customer Success Management (CCS) or related credentials.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer success initiatives with brighthush’s long‑term business goals.
• Project Management – Expertise in managing multiple concurrent projects, timelines, and stakeholder expectations.
• Analytical Acumen – Strong data‑driven mindset to interpret usage metrics and derive actionable insights.
• Collaboration & Influence – Proven ability to work cross‑functionally with Sales, Marketing, Product, and Editorial teams.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Adaptability – Comfortable navigating ambiguity and rapidly changing priorities in a dynamic industry.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Executive, you will:

• Gain exposure to the full product lifecycle, from ideation to launch, by collaborating closely with our Product and Editorial teams.
• Participate in leadership development programs that sharpen your strategic thinking, negotiation, and stakeholder management skills.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in health IT and clinical decision‑support.
• Leverage our internal knowledge base and mentorship network to continuously refine your expertise and broaden your skill set.
• Advance into senior customer success or product management roles, with clear pathways to leadership positions within brighthush.

Work Environment & Culture

brighthush is built on a foundation of collaboration, transparency, and a relentless focus on impact. Our culture is defined by:

• Remote‑First Flexibility – Work from anywhere while staying connected through virtual collaboration tools and regular team huddles.
• Diversity & Inclusion – A vibrant community that celebrates diverse perspectives and fosters an inclusive environment where everyone can thrive.
• Innovation‑Driven Mindset – A culture that encourages experimentation, continuous improvement, and bold thinking.
• Work‑Life Balance – Flexible schedules, generous paid time off, and wellness programs that support your personal and professional well‑being.
• Team Spirit – Regular virtual social events, hackathons, and cross‑functional projects that build camaraderie and shared purpose.

Compensation, Perks & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and revenue targets.
• Equity options that allow you to share in brighthush’s growth and success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match and financial wellness resources.
• Unlimited paid time off policy to support rest, recharge, and personal commitments.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.

How to Apply

Ready to make a tangible difference in the lives of clinicians and patients worldwide? Join brighthush and help us shape the future of health information technology. Submit your application through the link below and let’s start a conversation about how your expertise can drive lasting value for our customers.