Senior Remote Healthcare Customer Service Representative – Billing & Insurance Specialist (Texas) – Empowering Patient Financial Wellness at brighthush

About brighthush

brighthush has been a trailblazer in the healthcare solutions arena for over thirty years. We partner with hospitals, physician practices, insurance carriers, and law firms to streamline billing, simplify insurance navigation, and ultimately reduce the financial burden on patients. Our mission is simple yet powerful: every interaction should feel personal, purposeful, and problem‑solving. Whether you’re dialing into a patient’s phone from your home office or collaborating with a team across time zones, you’ll be part of a culture that values empathy, innovation, and continuous improvement.

Why Join brighthush?

• Impactful Work – Your daily conversations help patients understand their bills, secure payment plans, and access the care they need without unnecessary stress.
• Remote‑First Flexibility – Work from anywhere in Texas (or beyond) with a clear schedule that respects your personal commitments.
• Career‑Building Resources – Structured onboarding, mentorship programs, and access to industry certifications keep you growing.
• Diverse & Inclusive Culture – We celebrate differences and foster an environment where every voice is heard.
• Clear Advancement Pathways – From Customer Service Representative to Team Lead, Billing Analyst, or Customer Experience Manager, we map out the steps to help you climb the ladder.

Position Overview

As a Remote Healthcare Customer Service Representative – Billing & Insurance Specialist, you will be the frontline advocate for patients, law offices, insurance carriers, and external partners. Your role is to deliver consistent, high‑quality customer experiences by resolving billing and insurance inquiries with patience, empathy, and professionalism. You will manage inbound and outbound calls, written communications, and collaborate with internal teams to facilitate payment options and streamline payment processing.

Key Responsibilities

• Handle inbound calls from patients, law offices, insurance companies, and external facilities to resolve complex billing and insurance issues.
• Make outbound calls to patients with aging balances that have not yet been sent to collections, offering payment solutions and guidance.
• Answer detailed questions about deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility, and coding disputes.
• Review financial information and recommend payment options or assistance programs in line with client guidelines.
• Manage objections and concerns from consumers, employing active listening and negotiation skills to achieve successful payment resolutions.
• Discuss payment resources with consumers, providing referrals to client programs when appropriate.
• Use required scripts and verbatims, navigating guidelines to maximize recovery on each call.
• Maintain a working understanding of account requirements, leveraging documentation and resources as needed.
• Document account interactions accurately, including notes and codes, with minimal errors and minimal assistance.
• Operate efficiently within both internal and client systems, ensuring data integrity and compliance.
• Adhere to brighthush’s Core Values and Strategic Anchors in every interaction.
• Perform additional duties as assigned based on business needs.

Essential Knowledge, Skills, and Abilities

• Prior experience in a call center and healthcare customer service environment is highly preferred.
• Familiarity with brighthush and brighthush applications is preferred; experience with brighthush is a plus.
• Working knowledge of medical billing and coding is preferred.
• Experience in a medical office or a general understanding of health insurance is preferred.
• Excellent verbal and written communication skills, with proper grammar and telephone etiquette.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Moderate to advanced keyboard typing and navigation skills.
• Ability to handle patient objections and obstacles, negotiating payment solutions effectively.
• Reliable, responsible, and punctual, with strong time‑management skills.
• Self‑motivated and committed to career success, with a proactive approach to learning.
• High School Diploma or equivalent (GED) required; prior supervisory experience is a plus.

Preferred Qualifications

• Certification in Medical Billing or Health Information Management.
• Experience with electronic health record (EHR) systems such as Epic, Cerner, or Athenahealth.
• Knowledge of Medicare, Medicaid, and private insurance billing nuances.
• Previous exposure to collections or payment plan management.
• Fluency in a second language (Spanish, French, or Mandarin) is a distinct advantage.

Core Competencies

• Customer‑Centric Mindset – Always put the patient’s needs first and strive to exceed expectations.
• Problem‑Solving Agility – Quickly assess issues, identify root causes, and implement effective solutions.
• Communication Excellence – Articulate complex billing concepts in simple, clear language.
• Data Integrity Focus – Maintain meticulous records and uphold confidentiality standards.
• Team Collaboration – Work seamlessly with billing, collections, and clinical teams to resolve cases.
• Adaptability – Thrive in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Service Representative, you will have the opportunity to:

• Advance to a Team Lead role, overseeing a group of representatives and shaping team performance.
• Transition into functional roles such as Billing Analyst, Collections Specialist, or Customer Experience Manager.
• Participate in cross‑functional projects that influence product development and process improvement.
• Access continuous learning resources, including webinars, certifications, and industry conferences.
• Receive mentorship from senior leaders who are committed to your professional growth.

Work Environment & Culture

Our team operates in a remote‑first model, with the flexibility to work from home or from our office in Marshfield, WI. You will collaborate with a dynamic, online team using screen monitoring and video conferencing tools. The role requires a quiet, dedicated workspace, a reliable internet connection, and a standard keyboard. While the majority of your day is seated, occasional standing or walking may be required to access equipment or documents. We celebrate a culture of transparency, continuous feedback, and a shared commitment to improving patient financial outcomes.

Compensation, Perks, and Benefits

While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off and flexible holiday scheduling.
• Remote work stipend to support home office setup.
• Employee wellness programs, including mental health resources.
• Regular team events, both virtual and in‑person, to foster connection.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to transforming healthcare customer service. If you’re passionate about helping people, thrive in a fast‑paced environment, and want to grow with a supportive organization, we want to hear from you. Join us and turn every call into an opportunity to make a lasting impact.