Senior Remote Healthcare Customer Success Executive – Championing Adoption, Engagement, and Value for Clinical Decision‑Support Platforms Across North America

About brighthush

brighthush stands at the forefront of healthcare technology, turning complex data into actionable insights that clinicians can trust. Our suite of clinical decision‑support tools, evidence‑based medicine resources, and advanced analytics empowers hospitals, health systems, and payers to deliver safer, more efficient care. We’re not just a vendor; we’re a partner that walks with our clients from implementation to continuous improvement, ensuring that every data point translates into better patient outcomes.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best innovations come from people who are passionate, curious, and driven to make a difference. That philosophy permeates every level of our organization, from the product labs to the customer success teams. If you thrive in a culture that rewards initiative, values diversity, and celebrates measurable impact, you’ll find a home here.

• Remote‑First Flexibility – Work from any location while staying connected to a vibrant, distributed team.
• Impact‑Focused Projects – Directly influence how clinicians use data to improve patient outcomes.
• Career Momentum – Structured career ladders, mentorship, and continuous learning opportunities.
• Diverse & Inclusive Environment – A workplace where every voice is heard and respected.
• Competitive Compensation – Market‑aligned base salary, performance bonuses, and comprehensive benefits.

Role Overview

As a Senior Remote Healthcare Customer Success Executive at brighthush, you will be the linchpin between our product teams and the clinical communities we serve. Your primary mission is to ensure that every new and existing customer achieves maximum value from our clinical decision‑support platform. You will partner closely with Sales, Product, Editorial, and internal stakeholders to orchestrate a seamless, data‑driven customer journey across the North Midwest and West Coast regions.

Key Aspects of the Role

• Drive onboarding, adoption, and expansion for Clinical Decision customers.
• Manage a portfolio of high‑value accounts with a focus on long‑term success.
• Collaborate with cross‑functional teams to translate customer feedback into product enhancements.
• Travel up to 40% to meet clients, attend industry events, and conduct on‑site training.
• Operate in a remote‑first environment while maintaining a strong local presence near major airports such as Chicago or Denver.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring new users are fully trained, integrated, and confident in using our platform.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including clinicians, IT leads, and executive sponsors.
• Data‑Driven Success Planning: Develop and execute success plans that leverage analytics to track adoption metrics, identify usage gaps, and recommend actionable improvements.
• Cross‑Functional Collaboration: Work closely with Sales to identify upsell and renewal opportunities; partner with Product and Editorial to relay customer insights and shape roadmap priorities.
• Training & Enablement: Deliver engaging training sessions, webinars, and workshops tailored to different user personas.
• Issue Resolution & Escalation: Act as the primary point of contact for escalated issues, coordinating with technical support and engineering to ensure timely resolution.
• Market Intelligence: Stay abreast of industry trends, competitor offerings, and regulatory changes that impact our customers.
• Travel & Representation: Represent brighthush at conferences, client sites, and industry forums, traveling up to 40% of the time.

Essential Qualifications

• Minimum of 5 years of experience in customer success, account management, or a related role within the healthcare technology sector.
• Proven track record of managing complex, multi‑stakeholder engagements and driving measurable adoption metrics.
• Strong analytical mindset with the ability to interpret usage data and translate insights into actionable strategies.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Experience working with clinical decision support or evidence‑based medicine platforms is highly desirable.
• Proficiency in CRM systems (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango).
• Willingness to travel up to 40% and to work in a remote‑first environment.

Preferred Qualifications

• Advanced degree in Health Informatics, Nursing, Medicine, or a related field.
• Experience in a SaaS environment with a subscription‑based revenue model.
• Knowledge of healthcare regulations such as HIPAA, HITECH, and CMS guidelines.
• Background in data analytics or business intelligence.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving real‑world problems for clinicians and administrators.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Project Management: Skilled at coordinating multiple initiatives with tight deadlines.
• Data Literacy: Comfortable working with dashboards, SQL queries, and data visualization tools.
• Adaptability: Thrives in a fast‑paced, evolving environment.
• Team Collaboration: Works effectively across functional boundaries.
• Presentation Skills: Confidently presents to C‑suite executives and technical audiences alike.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. As a Senior Customer Success Executive, you will:

• Progress to a Director or VP of Customer Success role, overseeing a broader portfolio and shaping global strategy.
• Lead cross‑functional initiatives that influence product development, marketing, and sales.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Access continuous learning resources, including certifications in healthcare informatics, data analytics, and customer success best practices.
• Contribute to thought leadership pieces, white papers, and webinars that position brighthush as a market authority.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Innovation, Collaboration, and Impact. We foster an environment where:

• Remote teams are empowered with the tools and autonomy to deliver high‑quality results.
• Regular virtual town halls, hackathons, and cross‑departmental projects keep the energy high.
• Employee well‑being is prioritized through flexible schedules, mental health resources, and wellness programs.
• Diversity and inclusion are not just buzzwords—they are integral to our hiring, promotion, and day‑to‑day practices.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and revenue targets.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and financial wellness resources.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and access to industry conferences.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

If you’re ready to lead the charge in transforming clinical decision support and delivering measurable value to healthcare providers, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

For additional information or to speak with a recruiter, feel free to reach out at [email protected].