Senior Remote Legal Customer Success Manager – Corporate Governance & Legal Operations Specialist – Driving Enterprise Adoption of the Fides AI‑Powered Governance Platform at brighthush

About brighthush

brighthush is a trailblazer in the legal‑tech arena, fusing cutting‑edge artificial intelligence with deep‑rooted legal expertise to empower in‑house counsel and corporate legal teams worldwide. Since our founding in 2017, we have grown into a global community of more than 800 professionals, delivering solutions that streamline governance, compliance, and risk management. Our flagship product, Fides, is a next‑generation corporate governance platform that transforms complex legal documents into actionable, data‑driven workflows, enabling enterprises to maintain regulatory compliance with unprecedented speed and precision. At brighthush, we believe the future of legal operations is built on collaboration, continuous learning, and a culture that celebrates curiosity. Whether you’re a seasoned attorney, a tech‑savvy legal professional, or a customer‑success champion, you’ll find a place to grow, innovate, and make a tangible impact on the way the world does business.

The Opportunity

We are seeking a highly motivated, legally‑savvy Remote Legal Customer Success Manager to lead the onboarding, adoption, and expansion of our enterprise client base for the Fides governance platform. In this role, you will serve as the primary point of contact for our clients, translating intricate corporate structures into scalable platform configurations, and driving long‑term partnership success. Your blend of legal expertise, project‑management acumen, and customer‑centric mindset will be pivotal in ensuring that every client not only adopts Fides but also derives maximum value from it.

Key Responsibilities

• Client Advocacy & Legal Guidance: Act as the trusted legal advisor for enterprise clients, interpreting corporate law, governance documents, and regulatory frameworks to provide actionable insights.
• Data Extraction & Mapping: Analyze complex corporate documents (e.g., bylaws, shareholder agreements, board minutes) and accurately map relevant data into the Fides platform.
• Onboarding Leadership: Design, coordinate, and execute structured onboarding plans for new enterprise accounts, ensuring timely, efficient implementation.
• Training & Adoption: Deliver customized training sessions, workshops, and webinars that accelerate product adoption and embed best‑practice governance workflows.
• Lifecycle Management: Conduct proactive check‑ins, respond swiftly to client inquiries, and resolve issues to maintain high satisfaction and retention.
• Usage & Engagement Growth: Monitor product usage metrics, identify opportunities for deeper engagement, and recommend best‑practice enhancements to maximize client ROI.
• Upsell & Expansion: Collaborate with Sales to uncover upsell opportunities within existing accounts, positioning additional services or advanced features that align with client needs.
• Data & Insight Generation: Maintain accurate client records, track success metrics (OKRs, KPIs), and provide strategic insights to Customer Success leadership.
• Product Feedback Loop: Partner with Product to communicate client pain points, suggest platform enhancements, and influence the roadmap for improved usability and compliance.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, Support, and Engineering teams to deliver a unified, high‑quality client experience.
• Automation & Process Improvement: Identify repetitive tasks suitable for automation, and implement workflow improvements across CRM and internal systems to increase efficiency.

Essential Qualifications

• Licensed attorney in one or more U.S. jurisdictions.
• Deep understanding of corporate law, entity management, governance documents, and regulatory frameworks.
• 1–2 years of client‑facing experience in a fast‑paced environment such as BigLaw, Big Four, financial institutions, or a related field.
• Authorized to work for any employer in the U.S. (no visa sponsorship available).

Preferred Qualifications

• Experience working with legal technology platforms or SaaS products.
• Proficiency in data extraction tools, document automation, or workflow orchestration.
• Strong project management skills with a track record of delivering complex implementations on time.
• Excellent written and verbal communication skills, with the ability to translate legal jargon into clear, actionable guidance for non‑legal stakeholders.
• Demonstrated ability to build long‑term client relationships and drive renewal and expansion.

Skills & Competencies

• Legal Expertise: In‑depth knowledge of corporate governance, securities law, and regulatory compliance.
• Customer Success: Proven ability to manage the full customer lifecycle, from onboarding to renewal.
• Analytical Thinking: Strong data‑driven mindset to interpret usage metrics and identify growth opportunities.
• Project Management: Skilled at coordinating cross‑functional teams, setting milestones, and ensuring deliverables.
• Communication: Clear, concise, and persuasive communication with both legal and business audiences.
• Adaptability: Comfortable working in a fast‑moving, remote environment with evolving priorities.
• Technology Savvy: Comfortable learning new software, APIs, and automation tools quickly.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Legal Customer Success Manager, you will have access to:

• Mentorship from senior leaders in legal operations and product strategy.
• Regular training sessions on emerging legal tech trends, AI applications, and regulatory updates.
• Opportunities to lead cross‑functional initiatives, such as product roadmap workshops or client advisory councils.
• Clear career pathways to roles such as Senior Customer Success Manager, Director of Customer Success, or Product Management.
• Support for certifications, conferences, and continuing legal education.

Work Environment & Culture at brighthush

brighthush thrives on a culture of curiosity, collaboration, and impact. Key elements of our environment include:

• Fully remote, flexible work schedules that empower you to balance life and work.
• Inclusive, diverse teams that celebrate different perspectives and backgrounds.
• Regular virtual town halls, hackathons, and innovation challenges that keep the energy high.
• Transparent communication from leadership, with a focus on shared goals and measurable outcomes.
• Commitment to mental health and well‑being, with resources such as counseling, wellness programs, and mindfulness sessions.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for legal customer success professionals.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and revenue growth.
• Equity or stock‑option plans that align your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development stipend and reimbursement for relevant courses or certifications.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health support.

How to Apply

If you’re ready to bring your legal expertise, customer‑success passion, and strategic mindset to a forward‑thinking, AI‑driven legal tech company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team in shaping the future of corporate governance.