Senior Remote Legal Customer Success Manager – Corporate Governance & Legal Operations Specialist – Spearheading Enterprise Adoption of AI‑Powered Governance Platform at brighthush

About brighthush

In today’s hyper‑connected legal landscape, brighthush is redefining how corporate legal teams operate. Founded in 2017, we have grown from a small startup into a global community of over 800 passionate professionals who are dedicated to transforming compliance, risk, and governance through cutting‑edge artificial intelligence. Our flagship platform, also named brighthush, turns complex legal documents into actionable, data‑driven workflows, enabling enterprises to maintain regulatory compliance with speed, precision, and confidence. At brighthush, we believe that the future of legal operations is built on collaboration, continuous learning, and a culture that celebrates curiosity. Whether you are a seasoned attorney, a tech‑savvy legal professional, or a customer‑success champion, you’ll find a place to grow, innovate, and make a tangible impact on the way the world does business.

The Opportunity

brighthush is looking for a highly motivated, legally‑savvy Remote Legal Customer Success Manager to lead the onboarding, adoption, and expansion of our enterprise client base for the brighthush platform. In this role, you will serve as the primary point of contact for our clients, translating intricate corporate structures into scalable platform configurations, and driving long‑term partnership success. Your blend of legal expertise, project‑management acumen, and customer‑centric mindset will be pivotal in ensuring that every client not only adopts brighthush but also derives maximum value from it.

Key Responsibilities

• Client Advocacy & Legal Guidance: Act as the trusted legal advisor for enterprise clients, interpreting corporate law, governance documents, and regulatory frameworks to provide actionable insights that align with each client’s strategic objectives.
• Data Extraction & Mapping: Analyze complex corporate documents—such as bylaws, shareholder agreements, board minutes, and compliance policies—and accurately map relevant data into the brighthush platform, ensuring data integrity and compliance.
• Onboarding Leadership: Design, coordinate, and execute structured onboarding plans for new enterprise accounts, ensuring timely, efficient implementation that meets or exceeds client expectations.
• Training & Adoption: Deliver customized training sessions, workshops, and webinars that accelerate product adoption, embed best‑practice governance workflows, and empower clients to become self‑sufficient users.
• Lifecycle Management: Conduct proactive check‑ins, respond swiftly to client inquiries, and resolve issues to maintain high satisfaction and retention rates throughout the customer lifecycle.
• Usage & Engagement Growth: Monitor product usage metrics, identify opportunities for deeper engagement, and recommend best‑practice enhancements to maximize client ROI and platform value.
• Upsell & Expansion: Collaborate with Sales to uncover upsell opportunities within existing accounts, positioning additional services or advanced features that align with client needs and growth plans.
• Data & Insight Generation: Maintain accurate client records, track success metrics (OKRs, KPIs), and provide strategic insights to Customer Success leadership to inform product and service improvements.
• Product Feedback Loop: Partner with Product to communicate client pain points, suggest platform enhancements, and influence the roadmap for improved usability, compliance, and scalability.
• Cross‑Functional Collaboration: Work closely with Sales, Implementation, Support, and Engineering teams to deliver a unified, high‑quality client experience that reflects brighthush’s commitment to excellence.
• Automation & Process Improvement: Identify repetitive tasks suitable for automation, and implement workflow improvements across CRM and internal systems to increase efficiency and reduce manual effort.

Essential Qualifications

• Licensed attorney in one or more U.S. jurisdictions, with a strong foundation in corporate law and governance.
• Deep understanding of corporate law, entity management, governance documents, and regulatory frameworks that impact enterprise legal teams.
• 1–2 years of client‑facing experience in a fast‑paced environment such as BigLaw, Big Four, financial institutions, or a related field, where you have successfully managed complex legal projects.
• Authorized to work for any employer in the U.S. (no visa sponsorship available).

Preferred Qualifications

• Experience working with legal technology platforms or SaaS products, with a proven track record of driving adoption and customer success.
• Proficiency in data extraction tools, document automation, or workflow orchestration, and the ability to translate technical capabilities into business value.
• Strong project management skills with a history of delivering complex implementations on time, within scope, and within budget.
• Excellent written and verbal communication skills, with the ability to translate legal jargon into clear, actionable guidance for non‑legal stakeholders.
• Demonstrated ability to build long‑term client relationships, drive renewal, and identify expansion opportunities that align with client growth strategies.

Skills & Competencies

• Legal Expertise: In‑depth knowledge of corporate governance, securities law, and regulatory compliance, enabling you to provide authoritative guidance to clients.
• Customer Success: Proven ability to manage the full customer lifecycle—from onboarding to renewal—while maintaining a focus on client outcomes.
• Analytical Thinking: Strong data‑driven mindset to interpret usage metrics, identify trends, and recommend actionable improvements.
• Project Management: Skilled at coordinating cross‑functional teams, setting milestones, and ensuring deliverables are met on schedule.
• Communication: Clear, concise, and persuasive communication with both legal and business audiences, ensuring alignment and understanding.
• Adaptability: Comfortable working in a fast‑moving, remote environment with evolving priorities and a willingness to pivot as needed.
• Technology Savvy: Quick to learn new software, APIs, and automation tools, and able to leverage technology to streamline processes.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Legal Customer Success Manager, you will have access to a wealth of learning resources and career‑advancement pathways, including:

• Mentorship from senior leaders in legal operations, product strategy, and customer success.
• Regular training sessions on emerging legal tech trends, AI applications, and regulatory updates that keep you at the forefront of the industry.
• Opportunities to lead cross‑functional initiatives, such as product roadmap workshops, client advisory councils, and industry roundtables.
• Clear career pathways to roles such as Senior Customer Success Manager, Director of Customer Success, or Product Management, with a structured progression plan.
• Support for certifications, conferences, and continuing legal education to enhance your expertise and credentials.
• Access to a global network of legal professionals and thought leaders through brighthush community events and virtual meetups.

Work Environment & Culture at brighthush

brighthush thrives on a culture of curiosity, collaboration, and impact. Key elements of our environment include:

• Fully remote, flexible work schedules that empower you to balance life and work while staying connected to a global team.
• Inclusive, diverse teams that celebrate different perspectives, backgrounds, and ideas, fostering an environment where everyone can thrive.
• Regular virtual town halls, hackathons, and innovation challenges that keep the energy high and encourage creative problem‑solving.
• Transparent communication from leadership, with a focus on shared goals, measurable outcomes, and open feedback loops.
• Commitment to mental health and well‑being, with resources such as counseling, wellness programs, and mindfulness sessions to support your overall health.
• Recognition programs that celebrate individual and team achievements, reinforcing a culture of appreciation and continuous improvement.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for legal customer success professionals.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and revenue growth.
• Equity or stock‑option plans that align your success with the company’s long‑term value.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible vacation policies to support work‑life balance.
• Professional development stipend and reimbursement for relevant courses or certifications.
• Access to a company‑wide wellness program, including virtual fitness classes and mental health support.
• Technology stipend for home‑office setup, ensuring you have the tools you need to perform at your best.

How to Apply

If you’re ready to bring your legal expertise, customer‑success passion, and strategic mindset to a forward‑thinking, AI‑driven legal tech company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team in shaping the future of corporate governance.