Senior Remote Logistics & Customer Operations Specialist – Full Truckload & Inventory Management Expert Driving Sustainable Supply Chain Excellence, Digital Transformation, and Customer Success at brighthush

About brighthush

brighthush is more than a packaging company; it is a global movement that reimagines how products are protected, transported, and delivered. With a portfolio of biodegradable, recyclable, and compostable solutions, we empower businesses to slash their carbon footprints while preserving the integrity of their goods. Our mission is anchored in environmental stewardship, cutting‑edge technology, and unmatched customer service. As we expand across North America and beyond, we are seeking a dynamic, customer‑centric Logistics & Customer Operations Specialist to join our fully remote team and help us deliver flawless supply‑chain experiences that align with our sustainability vision.

Why Join brighthush

At brighthush, we believe that great work begins with a great workplace. Our culture blends innovation, collaboration, and a deep respect for work‑life balance. Here’s what you’ll enjoy:

• Comprehensive Benefits: 100% company‑paid medical, dental, and vision coverage for you and your immediate family.
• Global Onboarding: A 4–8 week immersive training program at our German headquarters, where you’ll work side‑by‑side with senior leaders and cross‑functional teams.
• Generous PTO: Unlimited vacation days, paid holidays, and a flexible paid time off policy that lets you recharge when you need it.
• Remote Flexibility: 100% remote work with weekday‑only hours—no night shifts or weekend duties.
• Growth & Impact: A high‑impact role that offers clear career progression and the chance to shape the future of sustainable logistics.

Role Overview

As a Senior Remote Logistics & Customer Operations Specialist, you will serve as the linchpin between our customers, depots, and internal teams. Your day‑to‑day tasks will involve monitoring inventory, coordinating freight movements, acting as the primary point of contact for contract customers, and driving continuous improvement initiatives that enhance service levels and operational efficiency. You will also play a pivotal role in aligning our logistics operations with brighthush’s sustainability goals and digital transformation roadmap.

Key Responsibilities

• Monitor inventory levels across multiple warehouses, proactively identifying and resolving discrepancies with customers and depots.
• Coordinate national and international freight movements, optimizing routes and loads to eliminate unnecessary pallet swaps and reduce transportation costs.
• Act as the primary point of contact for contract customers—handling inbound inquiries, order processing, and status updates via phone and email.
• Collaborate with production, logistics, sales, and quality assurance teams to drive continuous improvement initiatives that enhance service levels and operational efficiency.
• Manage claims and customer issue resolution, ensuring accurate master data entry and timely follow‑up.
• Maintain detailed reports and dashboards to provide actionable insights to senior management.
• Participate in cross‑functional projects that align with brighthush’s sustainability goals and digital transformation roadmap.
• Lead the implementation of new logistics technologies and process improvements, ensuring smooth adoption across the organization.
• Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and development.

Essential Qualifications

• 3+ years of hands‑on experience in logistics coordination, supply‑chain operations, or a customer‑facing role within the logistics industry.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
• Exceptional communication skills—both written and verbal—paired with strong problem‑solving abilities.
• Proven organizational prowess, capable of juggling multiple priorities in a fast‑paced environment.
• Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, macros).
• Fluency in English; German language skills are a significant advantage but not mandatory.

Preferred Qualifications

• Experience with ERP systems (e.g., brighthush) or Transport Management Systems (TMS) such as brighthush, brighthush, or brighthush.
• Knowledge of international trade regulations, customs documentation, and freight compliance.
• Background in sustainable packaging or green logistics initiatives.
• Experience in a manufacturing environment, understanding of production schedules and inventory cycles.

Core Competencies & Skills

• Customer‑Centricity: A genuine passion for delivering outstanding service and building long‑term relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Collaboration: Strong teamwork skills, with the confidence to influence cross‑functional stakeholders.
• Attention to Detail: Meticulous data entry and a commitment to accuracy in all processes.
• Project Management: Experience leading projects from conception to execution, ensuring timely delivery and stakeholder satisfaction.
• Digital Fluency: Proficiency with collaboration tools such as Slack, Microsoft Teams, and SharePoint.

Career Growth & Learning Pathways

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders across logistics, sales, and operations.
• Regular training workshops on emerging technologies, sustainability practices, and industry best practices.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project management skills.
• Clear career pathways—from Specialist to Manager, and beyond into strategic supply‑chain leadership roles.
• Access to industry conferences, webinars, and certification programs (e.g., brighthush, brighthush, brighthush) with financial support.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared vision for sustainability. You’ll experience:

• Weekly virtual town halls and team check‑ins to keep everyone aligned.
• Flexible scheduling that respects your personal commitments while ensuring core collaboration windows.
• A culture of continuous feedback, where ideas are welcomed and innovation is celebrated.
• Access to a digital collaboration suite (Slack, Teams, SharePoint) that keeps you connected no matter where you work.
• Regular virtual coffee breaks and informal networking sessions to foster camaraderie among remote teammates.

Compensation, Benefits & Perks

While the exact salary range will be discussed during the interview process, you can expect a competitive package that reflects your experience and the value you bring to brighthush. In addition to the comprehensive benefits mentioned earlier, we offer:

• Performance‑based bonuses tied to key metrics such as on‑time delivery, inventory accuracy, and customer satisfaction.
• Professional development stipend for certifications (e.g., brighthush, brighthush, brighthush).
• Annual wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Company‑sponsored tech allowance to equip you with the best tools for remote work.
• Access to a global network of suppliers and partners, providing opportunities for professional networking and growth.

How to Apply

Ready to take the next step in your logistics career? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your expertise can help us drive sustainable growth and deliver exceptional customer experiences.

Apply Now at brighthush

Join brighthush Today

At brighthush, we’re not just building a company—we’re building a movement toward greener, smarter logistics solutions. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to be part of a forward‑thinking organization, we want to hear from you. Apply now and help shape the future of sustainable supply chains.