Senior Remote Medical Virtual Assistant – Healthcare Administration & Patient Coordination Specialist (Full‑Time, U.S. Eastern Time) – Champion Patient Experience & Operational Excellence at brighthush

About brighthush – Pioneering Remote Healthcare Support

brighthush is a trailblazing, remote‑first healthcare support provider that empowers clinicians across the United States to deliver compassionate, high‑quality care without the administrative burden. By blending cutting‑edge technology, rigorous compliance, and a patient‑centric mindset, we create seamless workflows that keep patient experiences smooth, compliant, and efficient. Our mission is simple: enable doctors, clinics, and health systems to focus on what they do best—treating patients—while we handle the paperwork, scheduling, and coordination that keeps the practice running like a well‑tuned machine.

Why Join brighthush?

When you become part of the brighthush family, you gain access to a vibrant community that values integrity, innovation, and impact. Here’s what sets us apart:

• Fast‑paced, high‑impact projects: Every day presents new challenges that sharpen your skill set and keep you engaged.
• Culture of continuous learning: Access to industry‑leading training, certifications, and knowledge‑sharing sessions.
• Flexible remote work: Work from anywhere while maintaining a healthy work‑life balance.
• Transparent, performance‑driven compensation: Weekly payouts, bonus opportunities, and a clear pay structure.
• Influence the future of patient care: Collaborate with top U.S. healthcare providers and shape the next generation of virtual support.

Position Overview

As a Remote Medical Virtual Assistant at brighthush, you will be the backbone of our clients’ daily operations. Your responsibilities will span patient scheduling, insurance verification, EMR/EHR management, billing support, and more—all while upholding the highest standards of confidentiality and compliance. You’ll be the first point of contact for patients, the liaison between providers and insurers, and the guardian of accurate medical records.

Key Responsibilities

• Patient Scheduling & Confirmation: Coordinate appointments across multiple time zones, ensuring optimal utilization of provider availability and minimizing no‑shows.
• Insurance Eligibility & Verification: Conduct real‑time checks, confirm benefits, and resolve discrepancies to streamline the billing process.
• EMR/EHR Management: Maintain and update patient records in various EMR/EHR platforms, ensuring data integrity and accessibility.
• Referral & Authorization Coordination: Manage referrals, obtain prior authorizations, and schedule follow‑up visits to guarantee uninterrupted care.
• Medical Documentation: Prepare discharge summaries, progress notes, and other documentation required for compliance and billing.
• Patient Communication: Respond promptly to inquiries via phone, email, and secure messaging platforms, providing clear, empathetic support.
• Billing & Claims Support: Assist with claim preparation, submission, and follow‑up to maximize reimbursement and minimize denials.
• HIPAA & Compliance Oversight: Ensure all patient data handling aligns with HIPAA regulations and internal privacy policies.
• Administrative Support: Perform general office tasks, including data entry, file organization, and workflow optimization.
• Stakeholder Collaboration: Liaise with healthcare providers, insurance carriers, and ancillary staff to resolve issues and improve processes.

Essential Qualifications

• Minimum of 2 years’ experience in a medical office, healthcare administration, or virtual assistant capacity.
• Deep understanding of HIPAA regulations and patient confidentiality best practices.
• Proficiency with EMR/EHR platforms and ability to quickly adapt to new systems.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Ability to work independently, manage time effectively, and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Experience with medical billing and coding (ICD‑10, CPT, HCPCS).
• Familiarity with insurance portals and electronic claims submission.
• Knowledge of medical terminology and clinical workflows.
• Previous experience in a remote or virtual support role.
• Certification in medical office administration or related field.

Core Competencies & Skills

• Patient‑Centric Mindset: Demonstrates empathy, patience, and a genuine desire to improve patient experience.
• Problem‑Solving: Quickly identifies issues, proposes solutions, and follows through to resolution.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Adaptability: Thrives in a dynamic environment, adjusting priorities as needed.
• Team Collaboration: Works effectively with cross‑functional teams, both within brighthush and with external partners.
• Data Integrity: Maintains accurate, up‑to‑date records and ensures compliance with all regulatory requirements.

Career Path & Growth Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Medical Virtual Assistant, you can progress to roles such as:

• Senior Medical Virtual Assistant – leading complex projects and mentoring junior staff.
• Medical Operations Coordinator – overseeing multiple client accounts and optimizing workflows.
• Clinical Project Manager – managing large‑scale initiatives that improve patient outcomes.
• Compliance & Quality Assurance Lead – ensuring all processes meet industry standards.

We also offer ongoing training, access to industry certifications, and opportunities to attend conferences and workshops—all designed to help you grow professionally and personally.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared commitment to excellence. We celebrate diversity, encourage open communication, and foster a sense of belonging among our remote team members. Key highlights include:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door policy—our leadership team is always available for feedback and ideas.
• Flexible work hours that accommodate different time zones and personal commitments.
• Annual virtual retreats and team‑building activities.
• Recognition programs that reward outstanding performance and innovation.

Compensation & Benefits

While specific figures vary based on experience and role, brighthush offers a competitive salary package that includes:

• Weekly payouts and performance‑based bonuses.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and flexible holidays.
• Professional development stipend and reimbursement for certifications.
• Access to a comprehensive wellness program, including mental health resources.

How to Apply

Ready to take the next step in your career and join a team that’s redefining remote healthcare support? Click the link below to submit your application and become part of the brighthush family.