Senior Remote National Accounts Customer Service & Sales Specialist – Driving Strategic Growth, Retention, and Customer Success for brighthush

Welcome to brighthush – Where Innovation Meets Impact

For more than a century, brighthush has stood at the forefront of pest‑control solutions, safeguarding homes, businesses, and communities across the globe. Our commitment to science, safety, and customer care has earned us a reputation as the industry’s most trusted partner. Today, we’re expanding our reach and inviting passionate, results‑driven professionals to join a team that values integrity, innovation, and continuous learning.

Why brighthush Is the Ideal Place for Your Career

• Unwavering Market Demand – Pest control is a necessity that endures even during economic downturns, ensuring a stable and rewarding career path.
• Culture of Continuous Innovation – Every team member is empowered to experiment, learn, and drive real change, from product development to customer experience.
• Global Reach, Local Impact – Work from anywhere while serving a diverse portfolio of national accounts across the United States.
• Career‑First Mindset – Structured learning, mentorship, and clear advancement pathways keep your trajectory upward.
• Remote Flexibility – A fully remote contact center gives you the freedom to balance work and life while staying connected to a vibrant virtual community.

About the Role: Senior Remote National Accounts Customer Service & Sales Specialist

As a Senior Remote National Accounts Customer Service & Sales Specialist, you will be the linchpin of our commercial operations. You will blend customer advocacy, sales acumen, and operational excellence to drive retention, upsell, and overall account growth. Your day‑to‑day will involve building relationships with key business executives, managing high‑volume inquiries, and collaborating with cross‑functional teams to deliver a unified customer experience.

Key Responsibilities

• Build and nurture strong relationships with key business executives and stakeholders across multiple locations.
• Manage high‑volume inbound calls, emails, and web inquiries with 100% accuracy and professionalism.
• Identify upsell opportunities, recommend tailored solutions, and close additional service contracts to increase account value.
• Retain business by proactively addressing concerns, offering preventive remedies, and ensuring seamless service delivery.
• Utilize gamification tools to track performance metrics, celebrate achievements, and maintain engagement in a virtual environment.
• Collaborate with cross‑functional teams—sales, billing, and technical support—to resolve complex issues and deliver a unified customer experience.
• Participate in ongoing training modules, webinars, and skill‑building workshops to stay ahead of industry trends and product knowledge.
• Maintain accurate, real‑time data entry in our CRM system, ensuring all interactions are logged and actionable insights are captured.
• Act as a subject matter expert on brighthush’s product portfolio, providing guidance to new hires and peers.
• Contribute to continuous improvement initiatives by sharing best practices and process enhancements.

Essential Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Minimum 3 years of customer service, sales, or account management experience with major or national accounts.
• Proven ability to manage high‑profile, multi‑location commercial accounts.
• Excellent verbal, written, and interpersonal communication skills.
• Strong attention to detail and a commitment to accuracy.
• Intermediate to advanced proficiency in Microsoft Office and web‑based applications.
• Ability to multitask, prioritize, and manage time efficiently in a fast‑paced environment.
• Computer assessment pass required.

Preferred Qualifications

• Experience in the pest control or related field.
• Knowledge of CRM platforms such as brighthush.
• Previous exposure to gamification or performance‑tracking systems.
• Demonstrated success in upselling and cross‑selling services.
• Experience with data‑driven decision making and reporting.

Core Skills & Competencies

• Customer‑Centric Mindset – Deep empathy and a proactive approach to solving client challenges.
• Strategic Sales Insight – Ability to translate customer needs into tailored solutions that drive revenue.
• Data‑Driven Decision Making – Comfortable analyzing metrics and using insights to improve service quality.
• Collaboration & Influence – Skilled at working with diverse teams and influencing stakeholders across the organization.
• Adaptability & Resilience – Thrive in a dynamic environment and maintain composure under pressure.
• Technology Fluency – Proficiency with remote collaboration tools, CRM systems, and performance dashboards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Remote National Accounts Customer Service & Sales Specialist, you will have the opportunity to:

• Advance to senior account management or team lead roles.
• Transition into sales, technical support, or operations positions.
• Earn certifications in pest control, customer experience, or sales excellence.
• Participate in leadership development programs and mentorship initiatives.
• Take on cross‑departmental projects that influence company strategy.
• Attend industry conferences and workshops to stay ahead of market trends.
• Leverage brighthush’s internal learning platform for continuous skill development.

Work Environment & Culture

Our National Accounts Contact Center is fully remote, offering you the flexibility to work from the comfort of your home office. We provide:

• High‑speed internet (minimum 100 Mbps download / 50 Mbps upload) with the option to hard‑wire directly to a modem.
• All necessary computer and technical equipment to ensure you can perform at your best.
• A private or semi‑private workspace free from distractions and background noise.
• Access to a vibrant virtual community of peers, mentors, and leaders who celebrate success and support growth.
• Regular virtual team‑building events, wellness challenges, and recognition programs.
• Flexible scheduling to accommodate different time zones and personal commitments.

Compensation & Benefits

We offer a competitive base rate of at least $20 per hour, complemented by a robust incentive structure that rewards performance and customer satisfaction. In addition, you will enjoy:

• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick time.
• Employee discounts on brighthush products and services.
• Tuition reimbursement and dependent scholarship awards.
• Health, dental, and vision insurance options.
• Wellness programs and mental health resources.
• Professional development stipend and conference travel support.

How to Apply

Ready to join the best in pest management? Apply from your phone or computer in minutes. Click the link below to start your journey with brighthush:

Apply to brighthush Today

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.