Senior Remote National Customer Success Manager – Healthcare Technology & SaaS – Champion Adoption, ROI, and Strategic Growth at brighthush

About brighthush

brighthush is not just a company; it’s a movement that is redefining the way healthcare organizations operate inside their walls. Leveraging cutting‑edge artificial intelligence and real‑time location services (RTLS), we provide a cloud‑native platform that gives hospitals, health systems, and specialty clinics unparalleled visibility into their assets, staff, and patients. Since our inception in 2013, we have partnered with more than 200 healthcare institutions across the United States, delivering solutions that improve safety, streamline workflows, and drive measurable cost savings.

Our mission is simple yet ambitious: empower every healthcare provider to make data‑driven decisions that save lives, reduce costs, and elevate patient care. With a rapidly expanding customer base and a forward‑thinking product roadmap, brighthush is poised to become the industry standard for indoor tracking and analytics. Backed by leading venture capital investors, we are on a trajectory to surpass $100 million in annual recurring revenue while maintaining a culture built on collaboration, continuous learning, and relentless focus on customer impact.

Why Join brighthush?

As a Remote National Customer Success Manager, you will be the linchpin that turns our cutting‑edge technology into tangible value for our most strategic healthcare partners. You will work closely with senior leaders, product teams, and technical specialists to ensure that each customer not only adopts our platform but also realizes measurable ROI, renews confidently, and expands their investment. In a fast‑paced, growth‑stage environment, your voice will shape the future of healthcare technology and influence product direction.

Key Responsibilities

• Portfolio Leadership – Own a portfolio of national healthcare customers post‑deployment, acting as their trusted advisor and long‑term partner.
• Outcome‑Driven Success Planning – Design and execute success plans that align with each customer’s goals around safety, asset visibility, operational efficiency, and ROI.
• Stakeholder Engagement – Build and nurture relationships across clinical, operational, IT, and executive stakeholders, ensuring a unified vision for success.
• Adoption & Optimization – Guide customers through post‑go‑live adoption, continuous optimization, and expansion, ensuring sustained value realization.
• Risk & Opportunity Management – Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction.
• Renewal & Expansion Collaboration – Partner with Sales and Customer Success leadership to support renewals, upsells, and long‑term account growth.
• Process & Practice Evolution – Contribute to the ongoing evolution of brighthush’s national Customer Success practices, focusing on consistency, scalability, and ROI‑driven outcomes.
• Process Refinement – Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement.
• Data Storytelling – Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization.
• Continuous Improvement – Provide input on processes, tools, and workflows that improve team efficiency and customer impact.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post‑deployment customer experiences.
• Voice of the Customer – Serve as the customer advocate, sharing insights that inform product direction, roadmap decisions, and ROI‑focused improvements.
• ROI Initiatives – Collaborate on initiatives that support measurable ROI, adoption, and long‑term customer value.

Essential Qualifications

• 6+ years of Customer Success experience in the healthcare space, supporting national healthcare organizations.
• Proven track record of driving adoption, optimization, and measurable ROI for SaaS or hardware‑enabled healthcare platforms.
• Deep understanding of healthcare workflows, customer lifecycle management, renewals, and expansion strategies.
• Demonstrated executive presence with the ability to engage senior leaders, lead strategic conversations, and articulate value and ROI at the executive level.
• Strong problem‑solving skills with an ownership‑oriented mindset.
• Experience using Salesforce or similar enterprise CRM tools.
• Self‑starter who can hit the ground running, operate independently with a high level of autonomy, and take ownership of customer relationships and outcomes in a fast‑paced, growth‑stage environment.
• Comfortable operating in an environment of continuous change while remaining effective and impactful for customers.

Preferred Qualifications

• Experience in healthcare technology, including supporting technology and SaaS platforms, within complex healthcare environments.
• Background in data analytics or experience translating data into actionable insights.
• Knowledge of regulatory compliance frameworks such as HIPAA, HITECH, and other healthcare data privacy standards.
• Experience working with cross‑functional teams in a SaaS company, including Product, Engineering, and Marketing.
• Prior experience in a high‑growth startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Passion for championing customer needs and turning feedback into product improvements.
• Communication – Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences.
• Analytical Acumen – Strong data literacy to assess performance metrics, identify trends, and recommend improvements.
• Project Management – Proven ability to manage multiple initiatives simultaneously, meet deadlines, and deliver results.
• Collaboration – Comfortable working cross‑functionally with Sales, Product, Engineering, and Marketing teams.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Customer Success Manager, you will have the opportunity to:

• Progress to a Senior Customer Success Manager or Director of Customer Success role, overseeing larger portfolios and leading strategic initiatives.
• Transition into Product Management or Customer Experience leadership, leveraging your deep customer insights.
• Participate in leadership development programs, mentorship, and industry conferences to broaden your skill set.
• Contribute to the creation of thought leadership content, such as whitepapers, case studies, and webinars that position brighthush as a market leader.

Work Environment & Culture

brighthush embraces a remote‑first culture that values flexibility, autonomy, and work‑life balance. We foster an inclusive environment where diverse perspectives are celebrated and every team member is empowered to make an impact. Our remote teams collaborate through modern communication tools, weekly virtual town halls, and quarterly in‑person retreats to strengthen relationships and align on company vision.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, we offer a competitive total compensation package that includes:

• Base salary commensurate with market standards for senior Customer Success roles in the healthcare technology sector.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and expansion revenue.
• Equity in a high‑growth company scaling toward $100 million+ ARR, giving you a stake in our success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and paid parental leave.
• All the tools you need to do your best work, including a home‑office stipend and access to the latest technology.
• Regular travel (30–40%) to meet customers and attend industry events, with travel reimbursement and flexible scheduling.

How to Apply

If you are a results‑driven, customer‑centric professional with a passion for healthcare technology and a desire to shape the future of patient care, we want to hear from you. Join brighthush and help us deliver safer, more efficient, and data‑driven healthcare experiences across the nation.

Ready to make an impact? Click the link below to submit your application and start your journey with brighthush.