Senior Remote Operations Manager – Customer Success & Strategic Support, Pupil Transportation – Driving Impactful Change at brighthush

About brighthush

brighthush is a mission‑driven organization that is redefining how children access education by eliminating transportation barriers. We partner with dedicated adults—teachers, nurses, caregivers, and community volunteers—to provide safe, reliable, and compassionate rides for students who would otherwise be left behind by traditional school bus routes. Our impact reaches families experiencing homelessness, foster care, or special needs, ensuring every child can attend school, thrive, and pursue their dreams.

Founded on the belief that Excellence Everywhere, Driven to Learn, and Trust is Everything are the cornerstones of a better future, brighthush has grown from a small pilot program into a high‑volume, high‑growth operation serving hundreds of school districts across the United States. We are now looking for a visionary leader to join our remote team and help us scale our customer‑centric operations while maintaining the personal touch that sets us apart.

Why brighthush?

• Work from anywhere in the U.S. with a flexible, remote‑first culture.
• Make a tangible difference in the lives of children, families, and educators.
• Collaborate with a passionate, diverse team that values innovation, empathy, and continuous improvement.
• Enjoy a competitive salary, comprehensive benefits, and a generous home‑office stipend.
• Grow your career through mentorship, cross‑functional projects, and leadership opportunities.

Position Overview

As the Senior Remote Operations Manager – Customer Success & Strategic Support, you will be the linchpin that keeps our daily operations running smoothly and our partners satisfied. You will lead cross‑functional initiatives, drive performance metrics, and serve as the go‑to expert for escalations and process improvements. This role is hands‑on, high‑impact, and requires a blend of analytical rigor, customer‑first mindset, and adaptive leadership.

Key Responsibilities

• Strategic Leadership: Partner with the Director of Operations to analyze departmental data, set ambitious goals, and craft weekly action plans that improve fulfillment rates, on‑time arrivals, and stakeholder satisfaction.
• Regional Oversight: Step into geographic regions as needed to provide manager‑level guidance during absences, peak workloads, or high‑need situations.
• Team Direction: Mentor and coach assistants, coordinators, and specialists—providing clear expectations, feedback, and accountability to ensure objectives are met.
• Escalation Management: Lead on‑call shifts, resolving complex issues with districts, guardians, and drivers while preserving strong relationships.
• Routing & Change Management: Oversee routing adjustments and change requests, ensuring seamless implementation of new and existing student rides.
• Process Improvement: Collaborate with other managers and the Operations Leadership Team to identify bottlenecks, design solutions, and implement best practices.
• Recruitment & Onboarding: Support hiring, screening, and training of new operations staff—from administrative assistants to future managers.
• Leadership Modeling: Demonstrate calm, solutions‑oriented leadership, coaching staff through conflict resolution and fostering a culture of trust and accountability.
• Strategic Planning: Contribute to department‑wide strategic plans, budgeting, and forecasting decisions.

Essential Qualifications

• Minimum of 5 years of relevant experience, with at least 3–5 years in a leadership or management role within operations, logistics, or a related field.
• Bachelor’s degree (or higher) in Business Administration, Operations Management, or a related discipline.
• Proven ability to analyze data, identify trends, and translate insights into actionable plans.
• Exceptional written and verbal communication skills, capable of engaging stakeholders at all levels.
• Strong proficiency with online platforms, data tracking tools, and remote collaboration software.
• Demonstrated experience providing coaching and feedback across multiple levels.
• Reliable computer with camera and microphone, and a stable high‑speed internet connection.
• Willingness to travel up to 30% of the time for training, meetings, and district visits.
• Exhibition of all manager‑level core competencies as defined by brighthush.

Preferred Qualifications

• Master’s degree in a relevant field.
• In‑depth knowledge of pupil transportation industry processes and regulatory requirements.
• High‑level routing and dispatching experience.
• Background in customer service or account management.
• Full‑time remote work experience of at least 2 years (excluding temporary remote arrangements during COVID or hybrid setups).

What We Offer

• Competitive Salary: $67,500–$70,500 per year, commensurate with experience.
• Health & Wellness: Comprehensive health insurance plans covering medical, dental, and vision.
• Paid Time Off: 120 hours of PTO accrued annually, plus 13 paid company‑wide holidays.
• Holiday Flexibility: If you work on a paid holiday, you’ll receive a compensatory day off at your convenience.
• Retirement Savings: 401(k) plan with company match.
• Home‑Office Stipend: Annual $250 stipend to support your remote workspace.
• Professional Development: Access to training programs, conferences, and mentorship opportunities.
• Inclusive Culture: A caring, values‑driven environment that celebrates diversity and fosters belonging.
• Impactful Work: Directly contribute to the success of children and families across the nation.

Work Environment & Culture

At brighthush, we believe that a supportive, collaborative culture fuels innovation and excellence. Our remote team thrives on open communication, shared purpose, and a commitment to continuous learning. You’ll find:

• Regular virtual town halls and cross‑departmental syncs.
• Transparent goal setting and real‑time performance dashboards.
• A culture that rewards initiative, celebrates wins, and learns from challenges.
• Flexible scheduling that respects work‑life balance while meeting operational needs.
• Access to a vibrant community of volunteers, drivers, and partners who share our mission.

Career Growth Opportunities

We are committed to nurturing talent and providing clear pathways for advancement. As an Operations Manager, you will:

• Lead high‑impact projects that shape the future of our operations.
• Gain exposure to strategic decision‑making at the executive level.
• Develop expertise in routing, customer success, and process optimization.
• Position yourself for future roles such as Director of Operations, VP of Customer Success, or Head of Strategic Partnerships.
• Benefit from mentorship programs and leadership training.

How to Apply

If you are a results‑driven leader who thrives in a fast‑paced, mission‑centric environment, we’d love to hear from you. Please submit your resume, a cover letter detailing your relevant experience, and any supporting materials that showcase your achievements.

We look forward to welcoming a new member to the brighthush family—someone who shares our values, embraces challenges, and is eager to make a lasting difference.

Join brighthush Today

Ready to lead, innovate, and transform the lives of students across the country? Apply now and become a pivotal part of brighthush’s journey to create brighter futures for every child.