Senior Remote SaaS Customer Success Manager – Adoption & Growth Champion – Driving Data‑Driven Inventory Excellence for Global Retailers at brighthush

About brighthush

brighthush is a trailblazing cloud‑native SaaS platform that redefines inventory, sales, and supply‑chain intelligence for retailers worldwide. By seamlessly integrating data from marketplaces, point‑of‑sale terminals, and ERP systems, we create a single source of truth that empowers merchants—from boutique boutiques in Paris to e‑commerce giants in Singapore—to make smarter purchasing decisions, eliminate stockouts, and unlock real‑time insights that drive profitability and customer delight. Our mission is simple yet powerful: make inventory management effortless so that merchants can focus on what they do best—selling great products and delighting their customers.

Why Join brighthush?

• Impactful Work: Your voice will shape the future of inventory management for a diverse portfolio of retail and online businesses across multiple continents.
• Remote Flexibility: Work from anywhere with a reliable internet connection—no commute, no office walls.
• Growth Culture: We invest heavily in professional development, mentorship, and cross‑functional collaboration.
• Competitive Compensation: A market‑aligned base salary, performance bonuses, and equity options.
• Comprehensive Benefits: Health, dental, vision, mental‑health support, and generous paid time off.
• Global Impact: Join a team that serves retailers in North America, Europe, Asia, and beyond.
• Innovation‑Driven: Work with cutting‑edge technology and data science to solve real‑world retail challenges.

Key Responsibilities

As a Senior Remote SaaS Customer Success Manager at brighthush, you will be the primary advocate for our clients, ensuring they derive maximum value from our platform. Your day‑to‑day activities will include:

• Onboarding new customers: Conduct live demos, create onboarding playbooks, and guide clients through initial setup.
• Driving product adoption: Identify usage gaps, recommend best practices, and collaborate with product teams to close adoption loops.
• Managing renewal cycles: Monitor health scores, forecast churn risk, and execute retention strategies.
• Providing proactive support: Resolve complex technical and business questions, escalating to engineering when necessary.
• Collecting and analyzing feedback: Use surveys, NPS, and direct conversations to surface insights for product and engineering.
• Creating educational content: Author knowledge base articles, video tutorials, and case studies that empower users.
• Collaborating cross‑functionally: Work closely with Sales, Product, Engineering, and Marketing to align on customer success metrics.
• Reporting: Deliver weekly and monthly dashboards on adoption, churn, and customer health to internal stakeholders.
• Strategic account planning: Develop and execute account plans that align with each client’s business objectives.
• Championing customer advocacy: Identify and nurture brand ambassadors who can share their success stories.

Essential Qualifications

• Minimum 2 years of experience in SaaS B2B Customer Success, preferably in the retail or e‑commerce space.
• Proven track record of improving customer adoption and retention metrics.
• Strong communication skills—both written and verbal—across all stakeholder levels.
• Analytical mindset: Ability to interpret data, identify trends, and recommend actionable insights.
• Self‑starter with a proactive approach to problem‑solving and continuous improvement.
• Comfortable working in a fast‑paced, remote environment with minimal supervision.
• Experience with CRM and CS tools is a plus.
• Experience with data visualization tools (e.g., Looker, Tableau, Power BI) is desirable.

Preferred Qualifications

• Experience in inventory management or supply‑chain software.
• Technical background or ability to translate technical concepts to non‑technical audiences.
• Knowledge of e‑commerce platforms and marketplaces is a bonus.
• Previous experience in a startup or high‑growth SaaS company.
• Fluency in multiple languages (English plus any other language is a bonus).
• Experience with SQL or other query languages.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer pain points and delivering measurable value.
• Strategic Thinking: Ability to see the big picture and align customer success initiatives with business goals.
• Project Management: Manage multiple onboarding pipelines and cross‑team projects simultaneously.
• Data Literacy: Comfortable with SQL, Excel, and data visualization tools.
• Collaboration: Work effectively with Sales, Product, Engineering, and Marketing to create a unified customer experience.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Communication: Articulate complex ideas clearly and concisely to both technical and non‑technical audiences.
• Problem‑Solving: Diagnose issues quickly and propose practical solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As you grow in your role, you will have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Paid certifications in SaaS, product management, or data analytics.
• Internal knowledge‑sharing sessions and lunch‑and‑learn series.
• Clear promotion paths: Customer Success Manager → Senior Manager → Director → VP.
• Cross‑functional projects that broaden your skill set beyond traditional CS.
• Opportunity to lead a regional or vertical customer success team.
• Participation in product roadmap discussions and feature prioritization.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on customer success. Our remote culture is supported by:

• Weekly all‑hands meetings to keep everyone aligned.
• Open communication channels such as chat, video calls, and email for quick collaboration.
• Flexible work hours that respect personal life and time zones.
• Annual virtual retreats and quarterly town halls to celebrate wins and share vision.
• A culture of psychological safety where every voice is heard and valued.
• Community‑building initiatives: virtual coffee chats, game nights, and wellness challenges.
• Inclusive hiring practices that celebrate diversity in all its forms.

Compensation, Perks & Benefits

While specific numbers may vary based on experience and location, we offer a competitive package that includes:

• Base salary commensurate with market rates for SaaS Customer Success roles.
• Performance‑based bonuses tied to customer health, renewal rates, and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off (PTO) and a generous holiday schedule.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Professional development budget for courses, conferences, and certifications.
• Monthly virtual team‑building activities and quarterly virtual coffee chats.
• Access to a curated library of industry research, whitepapers, and best‑practice guides.

How to Apply

If you are a proactive, customer‑obsessed professional ready to make a tangible impact in a fast‑growing SaaS company, we want to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Remote SaaS Customer Success Manager – Adoption & Growth Champion role at brighthush.

Join brighthush Today!

At brighthush, we’re redefining inventory management for the modern retailer. Your expertise will help thousands of merchants unlock their full potential, reduce waste, and delight their customers. If you’re passionate about customer success, eager to learn, and ready to grow with a dynamic team, apply now and become a key player in our mission to bring clarity and confidence to inventory management worldwide.