Senior Remote Sales & Customer Experience Specialist – Evening & Overnight Shift – Leading Client Success & Accelerating Revenue Growth at brighthush

About brighthush

brighthush is more than a technology provider; it is a global movement that redefines how businesses connect with their customers. With a presence in over 30 countries, we blend advanced analytics, AI‑powered insights, and human‑centric service design to deliver customer experience solutions that scale while staying deeply personal. Our mission is clear: empower every partner to transform every interaction into a lasting relationship.

We thrive on a culture of continuous learning, inclusivity, and relentless pursuit of excellence. Whether you are a seasoned veteran or a fresh talent eager to make an impact, brighthush offers a platform where your voice is heard, your growth is accelerated, and your contributions resonate across the globe.

Why brighthush is the Right Place for You

At brighthush, we believe the future of customer experience is built on collaboration, creativity, and a shared passion for delivering exceptional journeys. As a remote‑first organization, we empower our teams to work from anywhere while maintaining a strong sense of community and purpose. Here’s what you’ll enjoy:

• Competitive base salary with performance‑based bonuses that reward your impact.
• Comprehensive health, dental, and vision plans for you and your loved ones.
• Generous paid time off, flexible holiday scheduling, and a generous sick leave policy.
• Fully funded professional development and certification programs to accelerate your career.
• Access to the latest sales and customer experience tools and platforms.
• Regular virtual team‑building events, wellness initiatives, and community outreach.
• Clear career pathways from specialist roles to leadership positions.

Position Overview

We are looking for a highly motivated Senior Remote Sales & Customer Experience Specialist – Evening & Overnight Shift to join our vibrant virtual team. In this role, you will be the frontline advocate for our clients, ensuring their needs are met with precision, empathy, and a proactive mindset. You’ll handle inquiries across multiple channels, resolve complex issues, and nurture long‑term relationships—all while operating in a flexible, remote environment that respects your personal life.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media during evening and overnight hours, ensuring a 95%+ first‑contact resolution rate.
• Diagnose and resolve complex customer issues, escalating when necessary to specialized teams while maintaining a calm and professional demeanor.
• Maintain accurate, real‑time records of customer interactions in our CRM system, ensuring data integrity and compliance with GDPR and other privacy regulations.
• Identify upsell and cross‑sell opportunities that align with customer needs and company goals, contributing to a 15% increase in average order value.
• Collaborate with sales, technical support, and product teams to deliver seamless customer experiences and drive product adoption.
• Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores, presenting insights to leadership.
• Participate in ongoing training sessions to stay current on product updates, industry trends, and best practices.
• Contribute to continuous improvement initiatives by sharing insights and feedback from customer interactions.
• Mentor junior team members on effective communication, problem‑solving, and product knowledge.

Essential Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Minimum of 2 years of experience in a customer‑facing sales or support role, preferably in a SaaS or technology environment.
• Proficiency with PC operations, including Windows, macOS, and common productivity suites.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to work independently while maintaining strong collaboration with remote teammates.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and ticketing systems.
• Availability to work flexible evening and overnight shifts, including weekends and holidays as needed.

Preferred Qualifications

• Experience in the technology or SaaS industry, with a deep understanding of subscription business models.
• Knowledge of sales funnel management and lead qualification processes.
• Certifications in customer service, sales, or related fields (e.g., Certified Customer Experience Professional).
• Proficiency in data analysis tools (Excel, Tableau, Power BI) to derive actionable insights.
• Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.
• Background in coaching or mentoring junior staff.

Core Skills & Competencies

• Customer‑first attitude with a passion for delivering outstanding service.
• Strong analytical mindset to interpret data and drive actionable insights.
• Adaptability to thrive in a fast‑paced, evolving environment.
• Time‑management skills to juggle multiple priorities during overnight hours.
• Team player who values open communication and constructive feedback.
• Resilience and emotional intelligence to handle challenging customer interactions.
• Proactive mindset with a drive to continuously improve processes and outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Senior Remote Sales & Customer Experience Specialist, you’ll have the chance to:

• Progress into senior specialist roles, team lead positions, or sales management tracks.
• Earn certifications in customer experience, sales strategy, and product knowledge.
• Attend virtual conferences, workshops, and webinars hosted by industry leaders.
• Participate in mentorship programs pairing you with seasoned professionals across the organization.
• Contribute to cross‑functional projects that shape the future of our customer experience platform.
• Lead initiatives that influence product roadmap and customer success strategies.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible work hours that respect your personal life while meeting business needs.
• A supportive virtual community that celebrates diversity and inclusion.
• Regular virtual coffee chats, team huddles, and wellness check‑ins.
• Access to a digital library of resources, including e‑books, podcasts, and industry reports.
• A culture that encourages experimentation, learning from failure, and celebrating successes.
• Opportunities to collaborate across global teams and contribute to high‑impact projects.

Compensation & Perks

While specific figures vary based on experience, you can expect:

• A competitive base salary aligned with industry standards for remote sales specialists.
• Performance‑based bonuses tied to customer satisfaction metrics and sales targets.
• Full coverage of health, dental, and vision insurance plans.
• Paid time off, sick leave, and a flexible holiday policy.
• Home office stipend to ensure you have the right tools for success.
• Paid training and certification programs to accelerate your career.
• Employee assistance programs and mental health resources.
• Access to a company‑wide wellness program, including virtual yoga, meditation, and fitness classes.

Ready to Make an Impact?

If you’re a driven, customer‑focused professional who thrives in a remote, collaborative setting, we want to hear from you. Join brighthush and become part of a team that is reshaping the future of customer experience—one interaction at a time.

Click the link below to apply and take the first step toward an exciting new chapter in your career.