Senior Remote Sales Executive – CX Technology & SaaS Solutions Specialist – Championing Customer Experience Innovation, Digital Transformation, and Strategic Partnerships at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

In today’s hyper‑connected marketplace, every customer interaction is an opportunity to build loyalty, advocacy, and revenue. brighthush is at the cutting edge of this transformation, turning complex customer experience challenges into measurable business outcomes. Founded in 2021, we evolved from a boutique consulting practice into a global CX solutions powerhouse, empowering organizations across finance, healthcare, retail, and technology to deliver unforgettable experiences for both customers and employees.

With a lean, high‑impact team of 11‑50 professionals, we blend deep industry expertise, proprietary methodologies, and state‑of‑the‑art platforms to unlock value for our clients. Our mission is simple yet powerful: help organizations build loyalty, advocacy, and revenue through exceptional customer experiences. We achieve this by combining industry knowledge, a consultative sales approach, and a relentless focus on results. Whether it’s omni‑channel service design, revenue management, or digital innovation, brighthush partners with clients to shape the future of CX.

Why Your Next Career Move Should Be with brighthush

As a Remote Senior Sales Executive, you’ll join a culture that celebrates curiosity, continuous learning, and bold thinking. We believe the best ideas come from collaboration, and we reward initiative, creativity, and a passion for excellence. Working from anywhere in the United States, you’ll enjoy:

• Competitive base salary plus an uncapped commission and performance bonuses that reward your impact.
• Comprehensive health, dental, and vision insurance (including telehealth services) to keep you and your family healthy.
• A fully funded professional development budget and access to industry conferences to keep you ahead of the curve.
• Participation in our equity plan and a 401(k) matching program to invest in your future.
• Unlimited paid time off and a generous parental leave policy to support work‑life balance.
• State‑of‑the‑art remote work tools and a supportive virtual team environment that keeps you connected.

Key Responsibilities – Your Impact in Action

As the driving force behind our growth strategy, your day‑to‑day activities will include:

• Prospecting & Lead Generation: Identify, qualify, and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, and inbound leads.
• Discovery & Consultation: Conduct discovery meetings to understand customer goals, business challenges, and CX initiatives, positioning brighthush as a trusted advisor.
• Solution Presentation: Deliver tailored product demonstrations and presentations that clearly communicate the business value of brighthush’s solutions.
• Pipeline Management: Manage opportunities throughout the sales cycle using CRM tools, maintaining accurate forecasts and pipeline visibility.
• Negotiation & Closing: Lead commercial discussions and successfully close new business while balancing customer needs with company objectives.
• Partner & Ecosystem Development: Build relationships with prospects, strategic partners, consultants, and industry associations to expand brighthush’s presence and generate new opportunities.
• Customer Advocacy: Build trusted relationships with assigned customers and serve as a strategic advisor throughout their journey.
• Account Management: Conduct regular customer check‑ins to ensure clients are achieving their desired business outcomes while identifying opportunities for expansion.
• Renewal & Upsell Collaboration: Partner with Customer Success to support renewals, identify upsell opportunities, and maximize long‑term customer value.

Additional Strategic Initiatives

• Lead cross‑functional workshops to align sales, marketing, and product teams on go‑to‑market strategies.
• Analyze market trends and competitor activity to refine positioning and messaging.
• Develop and maintain a robust sales playbook that captures best practices and success stories.
• Mentor junior sales team members, sharing insights and fostering a culture of continuous improvement.

Essential Qualifications – What We’re Looking For

We’re seeking a highly motivated, results‑driven professional who thrives in a fast‑paced, remote environment. The ideal candidate will possess:

• 2–3 years of proven success in consultative sales within the CX industry, preferably selling SaaS, technology, or other business solutions.
• Strong consultative selling, discovery, and relationship‑building skills that enable you to become a trusted advisor.
• Excellent verbal, written, and presentation skills with the ability to communicate business value to decision makers.
• Self‑motivated, organized, and comfortable managing multiple opportunities simultaneously.
• Curious, coachable, and passionate about helping organizations improve customer and employee experiences.
• Bachelor’s degree in business or a related field.
• Strong business acumen and presentation skills.
• A passion for continuous learning and professional development.
• Proficiency in the brighthush platform and related applications.
• Ability to learn and master our CRM system quickly.
• Experience selling CX, Voice of the Customer (VoC), Contact Center, AI, Employee Experience, or related software solutions.
• Experience with leading CRM platforms and sales engagement tools.

Preferred Qualifications – Give You a Competitive Edge

While not mandatory, the following experience will set you apart:

• Prior experience in a value‑added reseller or consulting firm focused on CX solutions.
• Track record of exceeding sales quotas in a SaaS or technology sales environment.
• Experience managing a sales pipeline of $5M+ in annual recurring revenue.
• Knowledge of industry standards such as ISO 9001, ISO 10002, or CMMI.
• Fluency in multiple languages or experience selling in international markets.

Skills & Competencies – The DNA of Success at brighthush

Success at brighthush requires a blend of technical acumen, strategic thinking, and interpersonal finesse. Key competencies include:

• Strategic Account Management
• Solution Selling & Value‑Based Pitching
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Negotiation & Deal Closure
• Cross‑Functional Collaboration
• Adaptability & Resilience
• Time Management & Prioritization
• Continuous Learning & Self‑Improvement

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest heavily in our people. As a Remote Senior Sales Executive, you’ll have access to:

• A structured onboarding program with mentorship from senior leaders.
• Quarterly sales training workshops covering the latest CX trends and sales techniques.
• An annual leadership development program to prepare you for future executive roles.
• Cross‑departmental projects that broaden your business perspective.
• Opportunity to lead a regional sales team or launch a new product line.
• Global travel to industry conferences, client sites, and partner events.
• Access to an internal knowledge hub, including recorded webinars, case studies, and whitepapers.

Work Environment & Culture – Where Collaboration Thrives

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a vibrant virtual community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Digital collaboration tools that enable real‑time communication and project management.
• Annual virtual retreats that combine learning sessions with team‑building activities.
• Inclusive policies that celebrate diversity, equity, and belonging.
• Recognition programs that celebrate individual and team achievements.
• Peer‑to‑peer learning circles where employees share insights and best practices.

Compensation & Benefits – Rewarding Your Impact

Our total compensation package is designed to reward performance and support work‑life balance:

• Competitive base salary commensurate with experience.
• Uncapped commission structure with quarterly performance bonuses.
• Health, dental, and vision insurance (including telehealth).
• 401(k) plan with company match.
• Equity participation plan.
• Unlimited paid time off and flexible scheduling.
• Professional development stipend and conference reimbursement.
• Wellness program, including gym membership discounts and mental health resources.
• Access to a company‑wide mentorship program and leadership coaching.
• Annual performance reviews with clear career progression pathways.

How to Apply – Take the Next Step in Your Sales Journey

If you’re ready to elevate your sales career and make a tangible impact on the future of customer experience, we want to hear from you. Join a company that values innovation, collaboration, and impact. Apply today and become part of the brighthush team, where your expertise will shape the future of CX worldwide.