Senior Remote Solar Service Specialist – Technical Troubleshooting, Customer Support, and System Optimization Expert for brighthush’s Nationwide Solar Portfolio

About brighthush and the Solar Revolution

brighthush is more than a renewable energy provider; it is a catalyst for a cleaner, more resilient power ecosystem. With a portfolio that spans residential rooftops, commercial campuses, and municipal solar farms, brighthush has become the trusted partner for anyone looking to harness the sun’s limitless potential. Our mission is simple yet ambitious: deliver reliable, affordable, and high‑performance solar solutions that empower communities and protect the planet.

At the core of that mission lies an unwavering focus on customer experience. From the first consultation to the final commissioning, we embed cutting‑edge technology, rigorous engineering, and a customer‑first mindset into every project. As a global leader in renewable energy, brighthush continually pushes the boundaries of what’s possible—whether that means integrating advanced monitoring platforms, developing proprietary software, or creating innovative financing models that make solar accessible to all.

Our service department is the lifeblood of our operations. It ensures that every system we install continues to perform at peak efficiency, that customers feel supported, and that our field teams have the resources they need to succeed. We’re looking for a Remote Solar Service Specialist who can bring technical expertise, a passion for problem‑solving, and a commitment to outstanding customer service to our growing team.

Why This Role Matters

Solar installations are complex, and even the most well‑designed systems can encounter performance issues or component failures. When a customer experiences a drop in power output or a fault notification, they rely on our service team to diagnose, resolve, and restore confidence. As a Remote Solar Service Specialist, you’ll be the bridge between the field, the customer, and our internal stakeholders. Your work will directly impact customer satisfaction, operational efficiency, and the long‑term success of brighthush’s solar portfolio.

Key Responsibilities

Technical Support & Troubleshooting

• Conduct remote diagnostics for residential and commercial PV systems, using monitoring platforms, inverter logs, and performance data.
• Analyze system performance trends, identify root causes of under‑performance, and recommend corrective actions.
• Lead screen‑share sessions with customers to walk them through troubleshooting steps, ensuring clarity and confidence.
• Escalate complex technical issues to senior engineers or manufacturer support when deeper investigation is required.
• Validate field technician findings by reviewing photos, reports, and system data, ensuring all work meets quality standards.
• Document troubleshooting processes and solutions in a knowledge base to accelerate future issue resolution.

Customer Communication

• Serve as the primary point of contact for customer inquiries related to service requests, warranty claims, and system performance.
• Explain technical findings and solutions in plain language, maintaining a calm and professional demeanor.
• Build trust with customers through timely updates, transparent communication, and a focus on their needs.
• Collect customer feedback post‑resolution to continuously improve service quality.

Service Coordination Support

• Triage incoming service requests, prioritize based on urgency and impact, and assign tasks to field technicians.
• Collaborate with the Service Team Lead to scope jobs, develop resolution strategies, and set realistic timelines.
• Ensure accurate documentation of all service activities in our CRM and service management platforms.
• Maintain a real‑time service dashboard to track progress and identify bottlenecks.

Warranty & Vendor Coordination

• Prepare and submit warranty claims to manufacturers for inverters, modules, and other components.
• Track claim status, follow up with manufacturers, and close cases with proper documentation.
• Coordinate with vendors for technical support, part replacements, and delivery schedules.
• Negotiate warranty terms and service agreements to protect both customers and brighthush.

Field Support & Quality Control

• Review technician reports, photos, and commissioning data for completeness and accuracy.
• Provide constructive feedback to field teams, reinforcing best practices and quality standards.
• Assist in the development of service playbooks and troubleshooting guides.
• Conduct periodic field audits to ensure compliance with safety and performance standards.

Financial & Administrative Support

• Help prepare service job invoices, ensuring accurate cost allocation and billing.
• Track key service KPIs such as response time, resolution time, and service margin.
• Support internal reporting and data analysis to inform business decisions.
• Assist in budgeting for service operations and forecasting future resource needs.

Essential Qualifications

• Minimum 3 years of hands‑on experience in solar PV service, installation, or engineering.
• Deep understanding of solar system components: inverters, monitoring systems, wiring, and common performance issues.
• Proven ability to troubleshoot and resolve solar system performance problems.
• Native or fluent English speaker with excellent verbal communication skills.
• Comfortable leading remote calls, phone conversations, and screen‑share sessions with customers.
• Highly organized, detail‑oriented, and capable of managing multiple tasks independently.
• Experience working in a remote environment with minimal supervision.
• Strong analytical mindset and a passion for continuous improvement.

Preferred Qualifications

• Experience with popular inverter platforms such as brighthush, brighthush, or other leading brands.
• Familiarity with monitoring platforms and remote diagnostics tools.
• Hands‑on experience with warranty processes and manufacturer coordination.
• Basic understanding of electrical systems and NEC concepts.
• Experience using CRM or service management software.
• Exposure to service‑related financial tracking or invoicing.
• Certifications such as PV Installation Professional (PVIP) or Certified Solar Professional (CSP) are a plus.

Skills & Competencies for Success

• Problem‑Solving Mastery: Ability to dissect complex issues, identify root causes, and devise practical solutions.
• Clear Communication: Translate technical jargon into customer‑friendly language.
• Customer‑Centric Mindset: Prioritize the customer experience and maintain professionalism under pressure.
• Adaptability: Thrive in a fast‑moving, sometimes ambiguous service environment.
• Ownership & Accountability: Take full responsibility for issues and follow through to resolution.
• Team Collaboration: Work effectively with field technicians, engineers, and vendors.
• Data‑Driven Decision Making: Use metrics and analytics to improve service processes.
• Continuous Learning: Stay current with industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Solar Service Specialist, you’ll have access to:

• Regular training on the latest solar technologies, monitoring platforms, and industry best practices.
• Mentorship from senior engineers and service leaders.
• Opportunities to transition into senior technical roles, field service management, or product support.
• Cross‑functional projects that expose you to sales, engineering, and operations.
• Participation in industry conferences, webinars, and certification programs.
• Access to a dedicated learning portal with courses on advanced diagnostics, customer service excellence, and project management.
• Annual performance reviews that align career goals with company objectives.

Work Environment & Culture at brighthush

We’re a distributed team that values flexibility, transparency, and collaboration. Our culture is built on:

• Remote‑First Flexibility: Work from anywhere while staying connected through daily stand‑ups, virtual huddles, and collaborative tools.
• Inclusive Community: Diverse teams that celebrate different perspectives and foster belonging.
• Continuous Improvement: A culture that encourages experimentation, feedback, and learning.
• Impact‑Driven Mission: Every task contributes to a cleaner, more sustainable future.
• Recognition & Celebration: Regular shout‑outs, spot bonuses, and team celebrations for milestones.
• Well‑Being Focus: Access to mental health resources, flexible work hours, and a generous paid time off policy.

Compensation, Perks, and Benefits

While the exact salary will be competitive and commensurate with experience, you can expect:

• Competitive base salary with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off and flexible vacation policy.
• Professional development budget for courses, certifications, and conferences.
• Access to cutting‑edge tools and software to perform your role effectively.
• Regular virtual team events and occasional in‑person retreats.
• Employee referral program with attractive bonuses.
• Well‑being stipend for home office setup, ergonomic equipment, or wellness activities.

Ready to Join brighthush?

If you’re a technical problem‑solver who thrives on helping customers and supporting field teams, we’d love to hear from you. Bring your expertise, your curiosity, and your passion for renewable energy to a company that’s shaping the future of power.

Apply today and become a key player in delivering reliable, high‑quality solar service to customers across the nation.