Senior Remote Timekeeping Support Specialist – Customer Service & HR Systems Champion – Driving Operational Excellence for Global Clients at brighthush

About brighthush

brighthush is a trailblazer in the IT services and consulting arena, partnering with Fortune 500 leaders and high‑growth startups to deliver cutting‑edge technology solutions that transform business operations. Our mission is simple yet powerful: empower organizations to harness the full potential of technology, streamline processes, and unlock sustainable growth. With a global footprint and a culture that thrives on innovation, collaboration, and continuous learning, brighthush is redefining how enterprises navigate the digital age.

As a fully remote‑first organization, we give our team members the freedom to work from anywhere in the United States while maintaining a strong sense of community, purpose, and shared success. Every day, our professionals bring fresh ideas, deep expertise, and a passion for service excellence to every client engagement.

Why Join brighthush?

At brighthush, people are our most valuable asset. We invest in our people through:

• Comprehensive health, dental, and vision plans that keep you and your family protected.
• Generous paid time off, including vacation, sick leave, and paid holidays.
• Competitive base salary with performance‑based bonuses that reward your impact.
• Robust professional development programs, including certifications, workshops, and mentorship.
• Clear career advancement pathways across multiple functional areas.
• A culture that celebrates diversity, equity, and inclusion.
• Flexible work hours and a remote work arrangement that supports work‑life balance.

Position Overview

We are seeking a highly motivated, customer‑centric Timekeeping Support Specialist to join our remote support team. In this role, you will be the first line of assistance for associates across our client portfolio, helping them navigate timekeeping processes, resolve system access issues, and ensure accurate time entry and approval. Your dedication to service excellence will directly impact employee satisfaction and operational efficiency.

Key Responsibilities

• Handle inbound calls and support tickets: Respond promptly to timecard and HR system inquiries, providing clear, concise, and accurate guidance.
• Assist with system navigation: Guide associates through the user interface of multiple HR applications, ensuring they can locate and use the necessary features.
• Support time entry, submission, and approval: Verify timecard accuracy, troubleshoot submission errors, and coordinate approvals with managers.
• Troubleshoot system access issues: Diagnose login problems, password resets, and permission errors, escalating when necessary.
• Resolve routine inquiries during first contact: Aim for a high first‑contact resolution rate by applying problem‑solving skills and product knowledge.
• Document interactions: Log all support activities in the ticketing system, ensuring accurate records for audit and reporting.
• Escalate complex issues: Identify when a problem exceeds your scope and route it to the appropriate technical or functional support teams.
• Deliver a high‑quality customer experience: Uphold brighthush’s service standards, embodying professionalism, empathy, and a proactive mindset.

Essential Qualifications

• Minimum of 6 years of experience in a customer support or help‑desk environment, preferably within HR or timekeeping systems.
• Strong customer service orientation with a proven track record of delivering exceptional support.
• Experience handling high call volumes while maintaining accuracy and composure.
• Proficiency with multiple applications simultaneously, including HRIS, timekeeping platforms, and CRM tools.
• Excellent verbal and written communication skills in English.
• Self‑driven, dependable work ethic with the ability to work independently in a remote setting.
• Strong problem‑solving capabilities and analytical mindset.
• Familiarity with CRM tools such as brighthush, brighthush, or similar platforms.

Preferred Qualifications

• Experience with popular timekeeping systems such as brighthush, brighthush, or brighthush.
• Knowledge of HR policies, payroll processes, and compliance requirements.
• Previous remote work experience with a proven ability to manage time and priorities effectively.
• Certifications in customer service, HR technology, or related fields.
• Multilingual abilities to support a diverse workforce.

Skills & Competencies

• Customer‑first mindset: Passionate about helping others and ensuring a positive experience.
• Technical aptitude: Comfortable learning new software quickly and troubleshooting complex issues.
• Attention to detail: Accuracy is critical when handling timekeeping data.
• Time management: Ability to juggle multiple tickets and priorities without compromising quality.
• Collaboration: Works effectively with cross‑functional teams, including HR, IT, and payroll.
• Adaptability: Thrives in a fast‑changing environment and embraces continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We provide:

• Clear promotion tracks within the support, HRIS, or consulting functions.
• Access to industry‑leading training programs and certifications.
• Mentorship from seasoned professionals across the organization.
• Cross‑functional projects that broaden your skill set and visibility.
• Regular performance reviews that align your goals with business objectives.

Work Environment & Culture

Our remote‑first culture means you can work from any U.S. location while staying connected to a vibrant, collaborative community. We host virtual team‑building events, monthly town halls, and quarterly hackathons to keep the energy high and the ideas flowing. Diversity, equity, and inclusion are woven into every aspect of our operations, ensuring that every voice is heard and valued.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee referral program with rewards.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and remote work arrangement.

How to Apply

Ready to make a difference in the lives of thousands of associates while advancing your career in a dynamic, tech‑driven environment? Click the link below to submit your application and join the brighthush family.

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About brighthush’s Commitment to Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas, supporting international talent in contributing to our global success. While sponsorship is not guaranteed for every role, we encourage qualified candidates to apply and discuss potential sponsorship during the interview process.