Senior Remote Travel Planner & Customer Service Specialist – Flexible, Family‑Focused Travel Coordination at brighthush

About brighthush

brighthush is a forward‑thinking travel solutions provider that redefines how families experience the world. With a mission to make every journey unforgettable, we combine cutting‑edge technology, personalized service, and a passion for adventure to deliver seamless travel experiences. Our remote‑first culture empowers employees to work from anywhere while staying connected to a vibrant, collaborative community. At brighthush, we celebrate diversity, encourage continuous learning, and reward innovation—making us a top choice for travel professionals who want to grow, thrive, and leave a lasting impact.

Role Overview

We’re looking for a dedicated Remote Travel Planner & Customer Service Specialist to join our expanding Customer Service team. In this flexible, fully remote role, you’ll guide families through every phase of their travel journey—from initial inquiry to post‑trip follow‑up—ensuring they receive expert coordination, timely documentation, and a personalized touch that turns ordinary trips into cherished memories.

Why This Role Matters

As the first point of contact for our clients, you’ll set the tone for their entire experience. Your ability to blend meticulous organization with genuine empathy will directly influence customer satisfaction, repeat bookings, and brand advocacy. With brighthush’s rapid growth, you’ll also have the chance to shape processes, mentor new hires, and contribute to strategic initiatives that elevate our service standards.

Key Responsibilities

• Client Engagement & Consultation: Conduct initial discovery calls or chats to understand travel goals, preferences, and constraints. Offer tailored recommendations for flights, accommodations, activities, and travel insurance.
• Itinerary Development: Build comprehensive, family‑friendly itineraries that balance adventure with comfort. Include day‑to‑day schedules, booking confirmations, and travel documents.
• Document Management: Ensure all travel documents—tickets, visas, passports, and insurance—are accurate, up‑to‑date, and easily accessible to clients.
• Cross‑Functional Collaboration: Work closely with the Sales, Operations, and Technical teams to resolve booking issues, update system data, and implement new features.
• Customer Support: Provide proactive, friendly support via phone, email, and chat. Resolve inquiries, complaints, and last‑minute changes with a calm, solution‑oriented approach.
• Process Improvement: Identify bottlenecks in the booking workflow and propose enhancements that improve efficiency and customer satisfaction.
• Data Accuracy & Reporting: Maintain accurate client records in our CRM. Generate weekly reports on booking trends, client feedback, and service metrics.
• Continuous Learning: Stay current on travel industry trends, airline policies, visa regulations, and destination highlights to provide authoritative guidance.

Essential Qualifications

• Minimum of 2 years experience in travel planning, customer service, or a related field.
• Strong knowledge of flight booking systems (e.g., Amadeus, Sabre, or similar) and travel documentation requirements.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• High level of professionalism, empathy, and a genuine passion for helping families create memorable travel experiences.
• Reliable internet connection, a quiet workspace, and a modern computer capable of running travel software.

Preferred Qualifications

• Experience working in a remote or distributed team setting.
• Knowledge of travel insurance products and risk management.
• Familiarity with travel APIs and integration tools.
• Previous experience in a travel agency, tour operator, or hospitality role.
• Certifications such as Certified Travel Associate (CTA) or similar.

Skills & Competencies

• Organizational Excellence: Ability to juggle multiple itineraries, deadlines, and client requests simultaneously.
• Problem‑Solving: Quick thinker who can troubleshoot booking issues and find creative solutions.
• Customer‑Centric Mindset: Focus on delivering exceptional service and exceeding client expectations.
• Attention to Detail: Precision in handling travel documents, dates, and pricing.
• Tech Savvy: Comfortable learning new software, tools, and platforms.
• Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic environment with evolving travel regulations and client needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you master the role of Travel Planner, you’ll have opportunities to:

• Progress to Senior Travel Planner or Team Lead positions.
• Specialize in niche markets such as adventure travel, luxury escapes, or corporate itineraries.
• Take on project management roles for new product launches or process improvements.
• Participate in quarterly training sessions, webinars, and industry conferences.
• Earn certifications and credentials that enhance your professional profile.

Work Environment & Culture

brighthush’s remote‑first culture means you can work from anywhere while staying connected to a supportive, collaborative community. We host virtual team gatherings, monthly town halls, and quarterly in‑person retreats to foster camaraderie. Our culture values transparency, continuous improvement, and a healthy work‑life balance—ensuring you can deliver your best work without sacrificing personal well‑being.

Compensation, Perks & Benefits

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel professionals.
• Performance‑based bonuses tied to customer satisfaction and booking volume.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off and a generous holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Access to discounted travel packages for you and your family.
• Technology stipend to equip your home office with the latest tools.

How to Apply

Ready to embark on an exciting career that blends travel passion with customer service excellence? Submit your resume, a cover letter detailing your travel experience, and any relevant certifications to our recruitment portal. We’re eager to learn how you can help families create unforgettable journeys at brighthush.

Join brighthush Today

At brighthush, we’re more than a travel company—we’re a community of dreamers, planners, and storytellers who turn ordinary trips into extraordinary adventures. If you’re a proactive, detail‑oriented professional with a love for travel and a commitment to exceptional service, we want you on our team. Apply now and help us shape the future of family travel, one itinerary at a time.