Senior Remote Travel Planner & Customer Support Specialist – Global Travel Coordination, Client Experience Excellence, Sustainable Journey Design & Innovation Lead at brighthush

About brighthush

brighthush is more than a travel agency; it is a global movement that redefines how people experience the world. By fusing cutting‑edge technology, a deep commitment to sustainability, and a relentless focus on personalized service, we empower travelers to explore new horizons with confidence, ease, and responsibility. Our team thrives on curiosity, collaboration, and a shared mission to delight every client at every touchpoint. Whether you are a seasoned globetrotter or planning your first adventure, brighthush is your trusted partner for every step of the journey.

Why Join brighthush?

At brighthush, you will thrive in a dynamic, remote‑first culture that values flexibility, innovation, and continuous learning. We believe that great travel experiences start with great people, and we invest in our team’s growth through mentorship, professional development programs, and access to industry‑leading tools. As a Senior Remote Travel Planner & Customer Support Specialist, you will shape the future of travel, build lasting client relationships, and contribute to a mission that brings the world closer together.

What Makes brighthush Unique

• Remote‑First, Global Workforce: Work from anywhere while collaborating with colleagues across time zones.
• Innovation at the Core: Experiment with AI‑powered itinerary builders, real‑time travel alerts, and data‑driven personalization.
• Commitment to Sustainability: Partner with eco‑friendly accommodations, promote carbon‑offset programs, and educate travelers on responsible tourism.
• Culture of Growth: Continuous learning, mentorship, and clear career pathways keep our talent engaged and motivated.

Key Responsibilities

As the Senior Remote Travel Planner & Customer Support Specialist, you will be the linchpin between our clients and the world’s travel ecosystem. Your day‑to‑day tasks will include:

• Client Consultation & Itinerary Design: Engage travelers via phone, email, and chat to understand their preferences, budget, and travel goals. Craft customized itineraries that balance adventure, comfort, and value, while incorporating sustainable options.
• Vendor Coordination & Negotiation: Secure flights, accommodations, ground transportation, and activities through a global network of partners. Negotiate rates, confirm availability, and ensure all reservations meet client expectations and brighthush standards.
• Travel Documentation & Compliance: Prepare and verify passports, travel visas, travel insurance, and health requirements. Provide clients with clear, up‑to‑date travel documents and compliance guidance.
• Customer Support & Issue Resolution: Serve as the primary point of contact throughout the travel lifecycle. Resolve booking changes, cancellations, and emergencies with empathy and efficiency.
• Data Management & Reporting: Maintain accurate client records in our CRM system. Generate regular reports on booking trends, revenue, and customer satisfaction metrics.
• Continuous Improvement: Identify opportunities to streamline processes, enhance the client experience, and incorporate new travel trends or technologies.
• Team Collaboration: Work closely with Sales, Operations, and Marketing to align on product offerings, pricing strategies, and promotional campaigns.
• Thought Leadership: Contribute to internal knowledge bases, share best practices, and mentor junior planners.

Essential Qualifications

• High school diploma or equivalent; Bachelor’s degree in Hospitality, Tourism, Business, or a related field preferred.
• Minimum of 3 years of experience in travel planning, customer service, or a related role.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with travel booking platforms (e.g., brighthush, brighthush, brighthush) and CRM systems.
• Excellent organizational skills and the ability to manage multiple itineraries simultaneously.
• Self‑motivated, proactive, and comfortable working independently from a remote location.
• Basic understanding of travel regulations, visa requirements, and health advisories.
• Experience with sustainable travel practices and eco‑friendly accommodations.

Preferred Qualifications

• Experience in a travel agency, tour operator, or hospitality setting.
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Familiarity with travel insurance products and risk management.
• Previous exposure to B2B travel solutions or corporate travel management.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Experience with API integrations and automation tools in the travel industry.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and anticipating client needs.
• Problem‑Solving: Ability to think on your feet and resolve issues quickly and effectively.
• Attention to Detail: Meticulous in booking accuracy, documentation, and compliance.
• Tech Savvy: Comfortable learning new software, APIs, and automation tools.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity in a fast‑paced environment.
• Team Player: Collaborate across departments, share knowledge, and support peers.
• Adaptability: Thrive in a constantly evolving travel landscape and embrace change.

Career Growth & Learning Opportunities

At brighthush, your career path is as expansive as the destinations we help our clients explore. We offer:

• Mentorship from senior planners and industry experts.
• Access to online courses, certifications, and travel industry conferences.
• Internal mobility into roles such as Sales, Operations, Marketing, or Product Management.
• Leadership development programs for high‑potential employees.
• Regular feedback sessions and performance reviews to guide your professional journey.
• Opportunities to lead new initiatives, such as sustainability projects or technology pilots.

Work Environment & Company Culture

brighthush fosters a culture of openness, creativity, and mutual respect. Our remote‑first approach means you can work from anywhere, but you will never feel isolated. We host virtual coffee chats, quarterly all‑hands meetings, and spontaneous brainstorming sessions that keep the energy high and the ideas flowing. Diversity and inclusion are core to our identity – we celebrate different perspectives and encourage every team member to bring their authentic self to work.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that reflects your expertise and contributions. In addition to base pay, we provide:

• Performance‑based bonuses tied to client satisfaction and revenue targets.
• Health, dental, and vision insurance plans for you and your dependents.
• Flexible paid time off and a generous holiday schedule.
• Remote work stipend to support your home office setup.
• Annual travel stipend to explore new destinations and stay inspired.
• Access to a global network of partners for discounted travel experiences.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are passionate about crafting unforgettable travel experiences, thrive in a remote‑first environment, and want to make a tangible impact on sustainable tourism, we want to hear from you. Submit your resume and a brief cover letter outlining why you are the perfect fit for this role. Join brighthush and help us shape the future of travel, one itinerary at a time.