Senior Retail Customer Experience Coordinator & Front‑End Operations Leader – Loyalty Program Champion – Driving Sales, Elevating Guest Journeys, and Building Brand Loyalty at brighthush – Global Luxury Retail Experience

About brighthush

brighthush is more than a retailer; it’s a global lifestyle movement that redefines luxury for the modern consumer. With a footprint spanning over 30 countries, we bring iconic designer labels into everyday shopping experiences without compromising on quality or style. Our mission is simple yet powerful: deliver premium merchandise at unbeatable prices while creating unforgettable moments for every guest. This vision is fueled by relentless innovation, an unwavering customer obsession, and a culture that prizes diversity, collaboration, and continuous learning.

As a Fortune 100 powerhouse, brighthush thrives in a fast‑paced, ever‑evolving retail landscape. Every team member is empowered to make an impact, shape the future of retail, and grow alongside the brand. If you’re looking for a place where your ideas matter, where performance is rewarded, and where you can build a career that spans the entire retail spectrum, brighthush is the place to accelerate your journey.

Why brighthush is the Place to Accelerate Your Career

At brighthush, we believe that the heart of retail lies in the people who create unforgettable experiences for our guests. We invest in our associates through comprehensive training, mentorship, and a crystal‑clear career ladder that rewards performance, creativity, and leadership. Whether you’re stepping into your first retail role or aiming for a supervisory position, brighthush equips you with the tools, resources, and support you need to thrive.

Our people are our greatest asset, and we celebrate every milestone—big or small—through recognition programs, community outreach, and a culture that values work‑life balance. From on‑site wellness initiatives to flexible scheduling, we make sure you can bring your best self to work every day.

Role Overview

As a Senior Retail Customer Experience Coordinator, you will be the pulse of our front‑end operations. You’ll lead a dynamic team of associates, ensuring every customer interaction is seamless, personalized, and memorable. Your day will involve coaching staff, managing point‑of‑sale (POS) coverage, driving loyalty program enrollment, and maintaining a clean, organized, and safe store environment. You’ll serve as the bridge between the front‑end team and store leadership, translating strategy into action and fostering a culture of excellence.

Key Responsibilities

• Team Leadership & Coaching: Mentor and train front‑end associates on customer service best practices, merchandising techniques, and loyalty program promotion. Foster a high‑energy, collaborative atmosphere that encourages continuous improvement.
• Customer Experience Management: Deliver prompt, courteous service; resolve customer concerns swiftly; and ensure every guest leaves with a positive impression that turns first‑time shoppers into loyal advocates.
• POS & Register Oversight: Assign registers, monitor coverage, and coordinate breaks to maintain optimal staffing levels. Ensure all POS systems are operating smoothly and troubleshoot any technical issues.
• Store Operations & Safety: Maintain a clean, organized, and safe environment; enforce safety protocols; and support shrink reduction initiatives through vigilant inventory checks and loss prevention tactics.
• Communication & Reporting: Provide clear updates to store leadership, set priorities, and communicate progress on key initiatives. Translate data insights into actionable plans.
• Program Promotion: Drive enrollment in credit and loyalty programs, ensuring associates understand and can articulate the benefits to customers. Track enrollment metrics and report on ROI.
• Compliance & Policies: Uphold all labor laws, company policies, and procedures; maintain confidentiality and integrity in all interactions.
• Continuous Improvement: Identify opportunities to enhance customer experience, streamline processes, and increase sales. Champion a culture of experimentation and data‑driven decision making.
• Other Duties: Perform additional tasks as assigned to support store success, including seasonal merchandising, event coordination, and cross‑departmental projects.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in safety compliance and shrink reduction initiatives.
• Proficiency in data analysis to track performance metrics and identify trends.
• Leadership training or certification in customer service excellence.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, coach, and motivate a diverse team.
• Problem‑Solving: Quick decision‑making skills to resolve customer issues and operational challenges.
• Analytical Thinking: Use data to inform decisions and drive continuous improvement.
• Communication: Clear, concise, and persuasive communication with customers, associates, and leadership.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities.
• Integrity: Uphold confidentiality, honesty, and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone to greater responsibility. As a Senior Retail Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, customer engagement, and team leadership—skills that are highly transferable across the retail industry.

We offer:

• Structured mentorship programs with senior leaders who guide your professional journey.
• Access to internal training modules covering sales, merchandising, leadership, and technology.
• Clear promotion pathways to Store Manager, Assistant Store Manager, and beyond.
• Cross‑functional projects that expose you to supply chain, marketing, and e‑commerce initiatives.
• Regular performance reviews with actionable feedback and development plans.
• Opportunities to lead special projects, such as store redesigns or community outreach events.
• Participation in leadership conferences and industry seminars to broaden your perspective.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, respect, and innovation. Our employees enjoy a collaborative atmosphere where ideas are welcomed, and success is celebrated. We emphasize:

• Open communication channels between associates and leadership.
• Recognition programs that reward outstanding customer service and teamwork.
• Community outreach and volunteer opportunities to give back to the neighborhoods we serve.
• Flexible work arrangements and a supportive environment for work‑life balance.
• Celebrations of diversity through cultural events, employee resource groups, and inclusive hiring practices.
• Continuous learning initiatives, such as e‑learning platforms and on‑the‑job coaching.
• Access to wellness programs, including fitness subsidies, yoga classes, and mental health resources.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base pay that reflects your expertise and contributions. In addition to base compensation, you’ll receive a comprehensive benefits package that may include:

• Health, dental, and vision insurance for you and your family.
• 401(k) retirement plan with company match to secure your future.
• Paid time off, holidays, and sick leave to maintain work‑life harmony.
• Employee discount program across all brighthush brands, giving you access to the very products you help sell.
• Professional development stipend and tuition reimbursement to support your growth.
• Employee assistance program (EAP) for mental health support.
• Wellness initiatives such as fitness subsidies, yoga classes, and smoking cessation programs.
• Life and disability insurance options for peace of mind.
• Auto and home insurance discounts through partner providers.
• Employee referral bonuses and recognition awards for bringing top talent into the team.

How to Apply

Ready to elevate your retail career and make a lasting impact? Submit your application through our careers portal or click the link below to explore this exciting opportunity. We look forward to welcoming you to the brighthush family and supporting your journey to success.