Senior Retail Customer Service Leader – Battle Creek, MI – Drive Store Excellence, Inspire High‑Performing Teams, and Shape brighthush Culture

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how shoppers experience value. With a presence in over 30 countries and a portfolio of more than 10,000 stores, we bring high‑quality, designer, and brand‑name merchandise to everyday consumers at a fraction of the cost. Our mission is simple yet powerful: to make great style accessible to everyone, everywhere. We achieve this through a relentless focus on operational excellence, data‑driven merchandising, and an unwavering commitment to customer delight.

At the heart of brighthush lies a culture that thrives on diversity, creativity, and collaboration. We celebrate the unique perspectives of our associates, encouraging them to bring their whole selves to work. Whether you’re stepping onto the sales floor, managing inventory in a distribution center, or shaping strategy in a corporate office, you’ll find a supportive environment that values your contributions, rewards your dedication, and invests in your growth.

Why This Role Matters

As a Retail Customer Service Leader, you become the linchpin of the customer journey. You’ll inspire a team of associates to deliver memorable experiences, drive loyalty, and uphold the brighthush brand. This position is not just a job; it’s a platform to shape the future of retail, influence millions of shoppers, and accelerate your own career trajectory.

Key Responsibilities

In this role, you will be responsible for a wide range of activities that ensure the store runs smoothly and customers leave satisfied:

• Lead by Example: Demonstrate outstanding customer service, professionalism, and brand values in every interaction.
• Team Management: Oversee a team of front‑end associates, ensuring they are motivated, trained, and equipped to deliver a seamless shopping experience.
• Customer Experience: Resolve customer concerns promptly, turning challenges into opportunities for loyalty and satisfaction.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that reflects brighthush standards.
• Training & Development: Coach associates on product knowledge, POS usage, and personalized service techniques.
• Schedule & Coverage: Assign registers, manage break schedules, and ensure adequate coverage during peak periods.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect staff and customers.
• Sales & Loyalty Promotion: Drive adoption of brighthush loyalty programs and credit offerings to increase repeat business.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Reporting & Communication: Provide accurate updates to store management, highlighting priorities, challenges, and successes.
• Continuous Improvement: Identify operational gaps and propose solutions that enhance efficiency and customer satisfaction.
• Community Engagement: Represent brighthush at local events, fostering relationships with community partners.
• Technology Adoption: Champion the use of new retail technologies to streamline processes and improve the customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and visual display techniques.
• Excellent communication skills, both verbal and written, with a keen eye for detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a positive, inclusive team culture.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Valid driver’s license and reliable transportation (preferred).

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in loss prevention or inventory management.
• Leadership training or certification in retail management.
• Proficiency in multiple languages to serve a diverse customer base.
• Demonstrated success in coaching and developing high‑performing teams.

Key Skills & Competencies

• Customer‑centric mindset with a passion for exceeding service standards.
• Strong analytical and problem‑solving abilities.
• Effective time‑management and organizational skills.
• Team‑building and conflict‑resolution capabilities.
• Adaptability to new technologies and retail trends.
• Integrity, honesty, and a commitment to confidentiality.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Retail Customer Service Leader, you’ll have access to:

• Structured leadership development programs that cover advanced retail operations, financial acumen, and strategic planning.
• Mentorship from senior managers who share their expertise and guide your career trajectory.
• Cross‑functional training that exposes you to merchandising, supply chain, and corporate initiatives.
• Opportunities to transition into store management, district management, or corporate roles such as operations, merchandising, or human resources.
• Regular performance reviews that align your goals with brighthush’s strategic objectives.
• Access to online learning platforms, workshops, and industry conferences.
• Tuition reimbursement for relevant courses and certifications.
• Leadership coaching and executive shadowing programs.

Work Environment & Company Culture

brighthush prides itself on a culture that values collaboration, creativity, and accountability. You’ll find:

• A diverse workforce that brings unique perspectives and ideas.
• Open communication channels that encourage feedback and innovation.
• A supportive leadership team that invests in your growth.
• Community engagement initiatives that allow you to give back locally.
• A focus on work‑life balance, with flexible scheduling and wellness resources.
• Recognition programs that celebrate achievements and milestones.
• Inclusive hiring practices that ensure equal opportunity for all.
• Regular team‑building events, both in‑store and off‑site.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $13.48 to $13.98, your total compensation package will include:

• Competitive base pay that reflects your experience and performance.
• Employee discount program offering significant savings on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental leave and family‑friendly policies.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as on‑site fitness classes or gym discounts.
• Professional development stipend and tuition reimbursement for relevant courses.
• Recognition programs that celebrate achievements and milestones.
• Flexible work arrangements where applicable.
• Access to a global network of peers and mentors.

How to Apply

If you’re ready to lead a passionate team, elevate the customer experience, and grow your career at a dynamic, customer‑first retailer, we encourage you to apply today. Join brighthush and help us create memorable shopping moments for millions of customers worldwide.

To submit your application, please visit our careers portal or click the link below. We look forward to discovering how your skills and vision can contribute to brighthush’s continued success.