Senior Sales & Customer Success Consultant – Remote, Full‑Time, Structured Shift System, No Cold Calls, High‑Growth Opportunity at brighthush – Digital Innovation & Customer Experience Leader

Welcome to brighthush – Where Digital Innovation Meets Customer Delight

At brighthush, we’re more than a tech company; we’re a movement that’s redefining how brands connect with their audiences. Leveraging cutting‑edge technology, data‑driven insights, and a relentless focus on customer experience, we empower businesses across Germany and beyond to grow sustainably while delivering unmatched value to their clients. Our team is a vibrant blend of seasoned experts and fresh talent, all united by a shared passion for excellence, collaboration, and continuous learning.

About brighthush

Founded in 2018, brighthush has quickly become a leader in the digital marketing and customer experience space. Our proprietary platform blends AI‑powered analytics with intuitive workflow tools, enabling brands to personalize interactions at scale. We serve a diverse portfolio of clients, from fast‑growing startups to established enterprises, helping them transform customer journeys into measurable revenue streams.

Our core values—Innovation, Integrity, Impact, and Inclusivity—guide every decision we make. We believe that technology should amplify human connection, not replace it. That philosophy is reflected in our product design, our client relationships, and our internal culture.

Why This Role Is a Game‑Changer

We’re on the hunt for a motivated, self‑starter who thrives in a remote environment and loves building lasting relationships. If you’re a strategic thinker with a knack for communication, a structured approach to work, and a willingness to embrace a flexible shift system, brighthush offers you a platform to accelerate your career in a high‑growth, tech‑savvy organization.

As a Senior Sales & Customer Success Consultant, you will be the linchpin between our product team and our clients, ensuring that every interaction adds value and drives loyalty. Your success will directly influence our revenue growth, customer retention, and brand reputation.

Key Responsibilities – Your Day‑to‑Day Impact

As the primary point of contact for our existing customer base, you’ll ensure their needs are met and their experience with brighthush remains consistently positive. Your core duties will include:

• Customer Relationship Management: Act as the trusted advisor for current clients, deepening relationships and ensuring satisfaction with our solutions.
• Inquiry Handling: Respond promptly to inbound inquiries, provide clear, accurate information, and guide prospects through the sales funnel.
• Contract Negotiation & Closing: Lead negotiations, finalize agreements, and secure new business while adhering to company policies and pricing guidelines.
• Upselling & Cross‑Selling: Identify opportunities to expand existing accounts by recommending complementary services or advanced features that add value.
• Data Management: Keep our CRM up to date with all customer interactions, sales activities, and follow‑up tasks to ensure a seamless handover to relevant teams.
• Performance Reporting: Track key metrics such as conversion rates, average deal size, and customer retention, and report findings to sales leadership.
• Continuous Improvement: Participate in regular training sessions, share best practices with peers, and contribute ideas to refine our sales processes.
• Cross‑Functional Collaboration: Work closely with product, marketing, and support teams to relay customer feedback, influence roadmap decisions, and ensure alignment across departments.
• Strategic Account Planning: Develop account plans that outline growth opportunities, risk mitigation strategies, and quarterly objectives.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.

Essential Qualifications – What We Expect

• German Language Proficiency: Native fluency in German is required for clear communication with clients and internal stakeholders.
• Structured Work Style: Demonstrated ability to organize tasks, prioritize effectively, and manage time in a remote setting.
• Self‑Motivation & Accountability: A proactive mindset, with a strong drive to meet and exceed targets without constant supervision.
• Shift System Flexibility: Willingness to work within the 08:00–20:00 window, ensuring coverage across peak business hours.
• Sales Experience (Preferred): Prior exposure to B2B sales, customer success, or account management is advantageous but not mandatory.
• Educational Background: Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• Analytical Mindset: Ability to interpret data, identify trends, and translate insights into actionable strategies.

Preferred Qualifications – Bonus Points

• Experience with CRM platforms such as brighthush, brighthush, or brighthush.
• Background in SaaS or digital services sales.
• Knowledge of customer success frameworks and metrics.
• Strong analytical skills to interpret sales data and forecast trends.
• Previous remote work experience, demonstrating discipline and self‑management.
• Experience in a high‑growth startup environment.
• Fluency in English (written and spoken) in addition to German.

Key Skills & Competencies – What Makes You Shine

• Communication: Exceptional verbal and written communication skills in German, with the ability to articulate complex concepts simply.
• Negotiation: Skilled at navigating discussions to reach mutually beneficial outcomes.
• Problem‑Solving: Quick to identify issues and devise practical solutions that satisfy both the client and the company.
• Team Collaboration: Comfortable working cross‑functionally with marketing, product, and support teams.
• Adaptability: Thrives in a fast‑changing environment, embracing new tools, processes, and market dynamics.
• Customer‑Centric Mindset: Passionate about delivering outstanding service and building long‑term loyalty.
• Time Management: Proven ability to juggle multiple priorities while meeting deadlines.
• Data Literacy: Comfortable working with spreadsheets, dashboards, and reporting tools.
• Leadership Potential: Demonstrated ability to mentor junior team members and influence peers.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, your professional development is a top priority. We offer:

• Structured Onboarding: A comprehensive 4‑week program that immerses you in our culture, tools, and sales methodology.
• Mentorship: Pairing with a senior sales leader who will guide you through your first 90 days and beyond.
• Continuous Training: Access to a library of courses covering sales techniques, product knowledge, and industry trends.
• Career Pathways: Clear progression routes from Sales Consultant to Senior Account Manager, Sales Lead, or Customer Success Director.
• Cross‑Functional Projects: Opportunities to collaborate with product development, marketing, and data analytics teams, broadening your skill set.
• Leadership Development: Participation in leadership workshops, public speaking sessions, and strategic planning retreats.
• Global Exposure: Chance to work with international clients and teams, expanding your cultural competence and global perspective.

Company Culture & Work Environment – Where You Belong

brighthush prides itself on a culture that values transparency, innovation, and work‑life balance. Even though we operate fully remotely, we maintain a strong sense of community through:

• Weekly virtual team stand‑ups and monthly all‑hands meetings.
• Quarterly virtual retreats and team‑building activities.
• Open channels for feedback and idea sharing via Slack and our internal portal.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible work hours within the defined shift window, allowing you to balance personal commitments.
• Virtual coffee chats and informal “watercooler” sessions to foster spontaneous collaboration.
• Annual hackathon where teams prototype new features or process improvements.

Compensation & Benefits – Rewarding Your Excellence

We believe in rewarding performance while providing stability. Your compensation package includes:

• Base Salary: €2,500 per month (fixed).
• Performance‑Based Commission: Competitive commission structure that can boost your total earnings to an estimated €3,000–€3,800 per month.
• Annual Bonus Potential: Additional incentives tied to company and individual performance.
• Paid Time Off: 25 vacation days per year, plus public holidays.
• Health & Wellness: Company‑sponsored health insurance options and wellness stipend.
• Professional Development: Reimbursement for relevant certifications, conferences, and courses.
• Technology Allowance: Home office stipend to equip you with the best tools for success.
• Remote Work Flexibility: 100% home office with a reliable internet connection.
• No Cold Calls: Focus on inbound and qualified leads, reducing high‑pressure tactics.
• Structured Shift System: Clear working hours (08:00–20:00) to ensure coverage and maintain work‑life balance.
• Equity Participation: Eligibility for a future equity program as part of long‑term incentive plans.

Why Join brighthush? – The Brighter Future Starts Here

Choosing brighthush means stepping into a role where your voice matters, your growth is supported, and your contributions directly impact the company’s success. You will:

• Work with a forward‑thinking team that values innovation and data‑driven decision‑making.
• Enjoy a supportive remote environment that respects your personal life.
• Benefit from a transparent performance framework that rewards hard work and results.
• Be part of a rapidly expanding company that offers limitless opportunities for advancement.
• Help shape the future of customer success and sales in a digital‑first world.
• Collaborate with industry leaders and thought‑producers through webinars, podcasts, and live events.
• Contribute to a product that is used by thousands of brands worldwide, making a tangible difference in their growth.

How to Apply – Take the Next Step

Ready to take the next step in your career? Submit your application through our