Senior Sales & Customer Success Specialist – Saudi National – Accelerate Revenue Growth, Elevate Client Experience, and Lead AI & Cloud Digital Transformation Initiatives at brighthush

About brighthush

brighthush is not just a technology partner – we are a catalyst for digital evolution across the Middle East. By weaving together cutting‑edge artificial intelligence, scalable cloud infrastructure, and data‑driven analytics, we empower businesses to streamline operations, elevate customer experiences, and unlock sustainable growth. Our solutions are engineered for agility, resilience, and measurable impact, enabling clients to stay ahead in an ever‑shifting marketplace.

At brighthush, we champion a culture of collaboration, continuous learning, and measurable value. Our team is composed of forward‑thinking technologists, creative strategists, and customer‑centric professionals who thrive on solving complex challenges and delivering tangible results for our partners.

Why This Role Matters

As the first touchpoint for prospective and existing clients, the Senior Sales & Customer Success Specialist sits at the intersection of revenue generation and client satisfaction. Your work will directly influence brighthush’s market expansion, client retention, and overall brand reputation. By blending persuasive sales techniques with empathetic support, you will help shape the customer journey from discovery to long‑term partnership, ensuring that every interaction reflects the highest standards of professionalism and value.

Role Overview

In this hybrid role, you will act as both a strategic sales enabler and a trusted client advocate. You will partner with the Business Development team to move prospects through the sales funnel, while also serving as the primary liaison for onboarding, support, and ongoing success for our clients. Your ability to navigate complex sales cycles, manage multiple stakeholders, and deliver exceptional service will be critical to our growth objectives.

Key Responsibilities

A) Sales & Business Development Support

• Pipeline Management: Collaborate with the Business Development team to move prospects through the sales funnel, ensuring timely follow‑ups, accurate stage updates, and a healthy pipeline velocity.
• Discovery & Needs Analysis: Conduct in‑depth discovery calls to uncover client pain points, priorities, timelines, and decision‑making hierarchies. Translate insights into tailored value propositions that resonate with each prospect’s unique context.
• Solution Presentation: Deliver compelling, customized presentations and product walkthroughs that highlight the strategic benefits of our AI, cloud, and analytics solutions.
• Live Demo Facilitation: Lead or support live demos, addressing objections, answering questions, and showcasing the full value proposition in real time.
• Communication Cadence: Maintain a rigorous follow‑up cadence via email, WhatsApp, phone, and calendar scheduling to keep prospects engaged and informed.
• Proposal & Contract Support: Assist in proposal creation, contract drafting, and coordination of all necessary documentation to finalize deals.
• Pipeline Hygiene: Ensure pipeline hygiene by accurately updating deal stages, documenting next steps, and keeping notes clean, actionable, and compliant with internal standards.
• Cross‑Functional Coordination: Collaborate with marketing, operations, product, and finance teams to guarantee readiness for client needs and smooth hand‑offs.

B) Customer Support & Client Success (Pre‑ and Post‑Sale)

• First Point of Contact: Serve as the primary liaison for client inquiries, issues, and requests, ensuring rapid resolution and a seamless experience.
• Onboarding Leadership: Guide new clients through setup, configuration, and best‑practice adoption, ensuring they derive maximum value from our solutions.
• Troubleshooting & Escalation: Diagnose common technical or process issues, escalating complex cases to the appropriate specialist while maintaining clear communication.
• Proactive Support: Provide proactive support during active delivery and post‑handover to maximize client satisfaction, adoption, and retention.
• Process Improvement: Document recurring pain points, propose process enhancements, and contribute to the evolution of FAQs, scripts, and workflows.

C) Business Development Tools & Operational Support

• Tool Management: Manage and optimize BD tooling, including CRM updates, meeting links, templates, dashboards, lead lists, call scripts, trackers, and reporting.
• Record Keeping: Maintain organized records of client conversations, feedback, and action items for easy reference and auditability.
• Meeting Preparation: Assist with scheduling, reminders, and preparation for client meetings (agendas, slides, notes).
• Workflow Enhancement: Recommend workflow enhancements to increase speed, consistency, and overall efficiency across the sales cycle.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent experience).
• Minimum C1 proficiency in English (spoken and written), with confidence in client‑facing communication.
• Saudi national, based in Saudi Arabia.
• 3+ years of experience in Sales, Business Development, Customer Support, Account Management, or similar client‑facing roles.
• Proven ability to present on video calls, lead discussions, and communicate complex ideas clearly.
• Strong persuasion, negotiation, and objection‑handling skills—without being pushy.
• Exceptional organizational skills: juggling multiple leads, follow‑ups, and client issues simultaneously.
• Comfortable with business tools: CRM, spreadsheets, calendars, Zoom/Google Meet, email, task trackers.
• Excellent listening and discovery skills—able to translate real needs into tailored solutions.
• High ownership mindset: proactive, follow‑through driven, and accountable.
• Customer‑first mentality, remaining calm, helpful, and professional under pressure.
• Ability to work cross‑functionally and support the BD team with additional duties as needed.

Preferred Qualifications

• Experience working in a fully remote, distributed team environment.
• Familiarity with SaaS sales cycles and subscription‑based revenue models.
• Knowledge of the Saudi Arabian market, including local business practices and regulatory landscape.
• Proficiency in Arabic (both written and spoken) in addition to English.
• Prior exposure to CRM platforms such as Salesforce, HubSpot, or Zoho.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Problem‑Solving: Quick to diagnose issues and propose effective solutions.
• Adaptability: Comfortable navigating changing priorities and evolving client needs.
• Team Collaboration: Works seamlessly with cross‑functional teams—marketing, product, operations, and finance.
• Data‑Driven Mindset: Uses metrics and analytics to inform decisions and track performance.
• Customer‑Centricity: Places the client’s success at the core of every action.
• Resilience: Maintains composure and effectiveness in high‑pressure situations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As the Senior Sales & Customer Success Specialist, you will:

• Gain exposure to the full sales funnel, from prospecting to closing and post‑sale support.
• Develop deep product knowledge across our portfolio of AI, cloud, and analytics solutions.
• Build a robust network of internal stakeholders and external partners.
• Participate in ongoing training programs—sales methodology, product certifications, and leadership workshops.
• Position yourself for future roles such as Account Manager, Business Development Lead, or Customer Success Manager.
• Earn certifications in CRM platforms, data analytics, and cloud technologies to broaden your skill set.
• Engage in mentorship programs that pair you with senior leaders for career guidance.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Collaborative virtual team meetings, brainstorming sessions, and knowledge‑sharing forums.
• Inclusive environment that celebrates diversity and encourages every voice to be heard.
• Regular virtual social events, hackathons, and wellness initiatives.
• Clear communication channels and a flat hierarchy that values initiative and ownership.
• Access to cutting‑edge tools and technologies that enable high performance.
• Opportunities to travel for client engagements and industry conferences.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for sales and customer support roles in Saudi Arabia.
• Performance‑based incentives tied to pipeline progression, deal closure, and client satisfaction metrics.
• Health insurance coverage for you and your immediate family.
• Annual professional development stipend for courses, certifications, or conferences.
• Access to cutting‑edge tools and technologies to support your daily work.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee referral bonus program and recognition awards.
• Flexible work arrangements and a supportive remote work infrastructure.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping how businesses operate in the digital age. You will:

• Work with a product portfolio that is at the forefront of AI and cloud innovation.
• Collaborate with talented professionals who are passionate about technology and customer success.
• Enjoy the flexibility of a fully remote role while staying connected to a vibrant, supportive community.
• Contribute directly to revenue growth and client satisfaction—seeing the tangible impact of your efforts.
• Advance your career through continuous learning and clear advancement pathways.
• Be part of a culture that values ownership, creativity, and a customer‑first mindset.

Ready to Make an Impact?

If you are a Saudi national with a proven track record in sales and customer support, and you thrive in a dynamic, remote environment, we want to hear from you. Bring your passion for client success, your strategic mindset, and your drive to help businesses succeed to brighthush.

Apply today and become a key player in our growth story. We look forward to welcoming you to the brighthush family!