Senior Sales & Product Engineering Lead – Championing Customer Success, Product Innovation, and Revenue Growth at brighthush – Remote, Full‑Time, Technology & Innovation

About brighthush

brighthush is a forward‑thinking technology powerhouse that transforms bold ideas into market‑leading products. Rooted in curiosity, collaboration, and continuous learning, we empower our teams to tackle complex challenges and deliver exceptional value to customers worldwide. As a rapidly expanding player in the information technology sector, brighthush is committed to fostering an inclusive environment where every voice is heard and every contribution is celebrated. Our mission is simple: build products that change the way people work, play, and connect, while creating a workplace that feels like a second home for every employee.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a dynamic, cross‑functional team that blends sales, product management, and engineering to create solutions that resonate with users and drive business growth. We believe in empowering our people to take ownership, experiment, and iterate quickly. Whether you’re a seasoned professional or just starting your career, you’ll find a place to grow, learn, and make a real impact. Our remote‑first model gives you the freedom to work from anywhere in the United States or India, supported by a fully equipped virtual infrastructure that keeps you connected and productive.

What You'll Do

Key Responsibilities

• Lead Product Demonstrations: Design and deliver compelling product demos that showcase the value proposition to prospects and partners, tailoring each presentation to the audience’s technical depth and business goals.
• Own the Product Roadmap: Collaborate with engineering, design, and marketing to define, prioritize, and communicate the product vision and backlog, ensuring alignment with strategic objectives and market demands.
• Resolve Customer Issues: Act as the first line of support for complex technical problems, ensuring rapid resolution and customer satisfaction while documenting lessons learned for future improvements.
• Bridge Sales & Engineering: Translate customer feedback into actionable product enhancements, and align sales strategies with product capabilities to maximize win rates and customer retention.
• Drive Revenue Growth: Identify upsell and cross‑sell opportunities, craft proposals, and negotiate contracts that align with business goals, while maintaining a healthy pipeline of qualified leads.
• Mentor & Coach: Share knowledge with junior team members, fostering a culture of continuous improvement and skill development through regular knowledge‑sharing sessions and code reviews.
• Analyze Market Trends: Conduct competitive analysis and market research to inform product positioning and go‑to‑market strategies, ensuring we stay ahead of industry shifts.
• Collaborate Across Functions: Work closely with marketing, finance, and legal teams to ensure seamless product launches, compliance, and financial viability.
• Champion Customer Advocacy: Represent the voice of the customer in all product discussions, ensuring that user experience remains at the forefront of every decision.
• Drive Continuous Improvement: Lead retrospectives and post‑mortem analyses to identify process bottlenecks and implement actionable improvements across the sales‑product‑engineering pipeline.

Who You Are

Essential Qualifications

• Analytical & Logical Thinking: Strong ability to dissect complex problems, identify root causes, and propose data‑driven solutions that improve both product quality and sales effectiveness.
• Communication Excellence: Exceptional verbal and written communication skills, capable of articulating technical concepts to non‑technical audiences and vice versa.
• Customer‑Centric Mindset: Passion for understanding customer needs and turning insights into actionable product improvements that drive adoption and satisfaction.
• Self‑Motivation & Integrity: Demonstrated commitment to high standards, ethical behavior, and continuous self‑development in a fast‑paced environment.
• Technical Proficiency: Familiarity with Ruby on Rails, PHP, MySQL, Ionic, Postgres, GCP, AWS, Azure, iOS, and Android ecosystems, enabling you to speak fluently with engineering teams.
• Sales & Product Experience: Prior exposure to sales cycles, product lifecycle management, or customer support roles, with a proven track record of driving revenue and product adoption.
• Adaptability: Ability to thrive in a remote, fast‑paced environment, managing multiple priorities and shifting deadlines with ease.

Preferred Qualifications

• Experience in a startup or high‑growth tech environment, where agility and rapid iteration are the norm.
• Hands‑on experience with cloud infrastructure (GCP, AWS, Azure) and CI/CD pipelines, enabling you to understand deployment pipelines and performance metrics.
• Proficiency in data analytics tools (SQL, Tableau, Looker) to derive actionable insights from customer and product data.
• Background in mobile app development (iOS, Android) and cross‑platform frameworks, giving you a holistic view of the product stack.
• Knowledge of agile methodologies and product management frameworks (Scrum, Kanban), allowing you to lead sprints and backlog grooming sessions.
• Track record of successfully launching new features or products that drove measurable revenue growth.
• Fluency in additional languages or experience working with international teams, enhancing your ability to collaborate across cultures.

Skills & Competencies

• Strategic Thinking: Ability to align product initiatives with long‑term business objectives and market trends.
• Problem‑Solving: Strong mathematical and logical aptitude to tackle technical challenges and optimize processes.
• Negotiation & Influence: Skilled at persuading stakeholders, closing deals, and securing buy‑in from cross‑functional teams.
• Project Management: Proficient in managing timelines, resources, and cross‑functional dependencies to deliver on schedule.
• Customer Advocacy: Champion the user experience throughout the product lifecycle, ensuring that customer needs drive every decision.
• Technical Literacy: Comfortable working with code, APIs, and cloud services, enabling you to bridge the gap between technical and business teams.
• Team Collaboration: Excellent interpersonal skills to work effectively with diverse teams across time zones.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve as rapidly as the technology you work with. We offer a clear career ladder that allows you to transition into senior product, sales, or engineering leadership roles, depending on your interests and strengths. Our learning culture is built around continuous improvement, with the following benefits:

• Access to internal mentorship programs and external training courses, including AWS certifications, product management workshops, and advanced sales training.
• Regular hackathons, innovation challenges, and cross‑team projects that broaden your skill set and expose you to new technologies.
• Annual performance reviews focused on growth, impact, and skill development, with personalized development plans.
• Opportunities to contribute to open‑source projects and speak at industry conferences, enhancing your professional reputation.
• Rotational programs that allow you to experience different facets of the business, from engineering to marketing to finance.

Work Environment & Company Culture

• Remote‑First Flexibility: Work from anywhere in the United States or India with a fully supported remote infrastructure, including high‑speed internet stipends and ergonomic equipment.
• Inclusive culture that celebrates diversity, equity, and belonging, with employee resource groups and regular diversity training.
• Transparent communication channels, including weekly all‑hands meetings, open office hours with leadership, and real‑time collaboration tools.
• Collaborative tools (Slack, Jira, Confluence) that enable seamless teamwork across time zones and disciplines.
• Regular social events, virtual coffee chats, and team‑building activities that foster camaraderie and a sense of community.
• Commitment to work‑life balance with flexible scheduling, generous paid time off, and an unlimited vacation policy.

Compensation, Perks, and Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent. While the exact figures vary based on experience and location, you can expect the following:

• Competitive base salary aligned with market benchmarks for senior roles in technology.
• Performance‑based bonuses and equity options that allow you to share in the company’s success.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• 401(k) matching program for U.S. employees, with a generous match rate.
• Unlimited paid time off policy to support rest, rejuvenation, and personal commitments.
• Monthly stipend for home office setup and technology upgrades, ensuring you have the best tools to work effectively.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.
• Continuous learning budget for courses, conferences, and certifications, empowering you to stay ahead of industry trends.

How to Apply

If you’re ready to combine your passion for sales, product strategy, and customer success with a forward‑thinking tech environment, we’d love to hear from you. Submit your application through our careers portal and join brighthush in shaping the future of technology. We look forward to exploring how your unique skills and vision can help us build products that truly make a difference.