Senior SAP IS‑U Customer Service Consultant – Remote, Utility & Meter‑to‑Cash Transformation Lead with Strategic Solution Design, Implementation & Continuous Improvement Expertise

About brighthush

brighthush is a global technology consulting powerhouse that redefines how utilities, energy, and telecommunications companies harness digital innovation. With a relentless focus on sustainability, customer experience, and cutting‑edge SAP solutions, we empower our clients to streamline operations, reduce costs, and deliver world‑class service. Our seasoned experts blend deep industry knowledge with the latest technology to drive measurable business outcomes—from strategy and design to implementation and ongoing support.

Why brighthush is the Right Choice for Your Career

• Impactful Projects – Shape the future of utility operations by architecting SAP IS‑U Customer Service solutions that accelerate meter‑to‑cash cycles.
• Remote‑First Flexibility – Work from anywhere in the United States while collaborating with a global network of professionals.
• Accelerated Growth – Access to continuous learning, SAP certifications, mentorship, and clear career pathways.
• Diverse & Inclusive Culture – A collaborative environment that values every voice, encourages innovation, and celebrates diversity.
• Competitive Compensation – Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Role Overview

As a Senior SAP IS‑U Customer Service Consultant at brighthush, you will be the trusted advisor for utility clients across the United States and beyond. You will guide them through the entire lifecycle of customer‑service processes, from initial requirements gathering to post‑go‑live stabilization. Your expertise will ensure seamless integration across billing, finance, device management, and field service systems, delivering a unified customer experience.

Key Responsibilities

• Lead end‑to‑end requirements workshops for customer and account maintenance, service requests, move‑in/move‑out, transfers, and service activation/deactivation.
• Design and configure SAP IS‑U Customer Service modules, including business partner, contract account, utility contract, premise, and service connection data structures.
• Architect comprehensive service‑request, notification, correspondence, and customer‑contact workflows that align with SAP IS‑U and contact‑center solutions.
• Translate operational needs into robust customer, account, contract, premise, and service‑request workflows, ensuring compliance with regulatory and industry standards.
• Coordinate cross‑functional dependencies across Billing, FI‑CA, Device Management, Work Management, Retail Choice, digital channels, field service, and external contact‑center platforms.
• Analyze and resolve customer‑impacting exceptions related to service activation, billing readiness, payment status, field‑work requests, and data integration.
• Design and document business requirements and process flows for self‑service portals (web, mobile, IVR) integrated with SAP IS‑U and meter‑to‑cash processes.
• Prepare functional designs, configuration documentation, test scenarios, data mappings, and other project deliverables.
• Execute unit and integration testing, support user acceptance testing, regression testing, defect resolution, and production issue analysis.
• Lead data conversion activities for customer, account, contract, premise, and service‑point data, ensuring accurate mapping, validation, and reconciliation.
• Facilitate cutover planning, data validation, production incidents, operational procedures, and post‑go‑live stabilization.
• Collaborate with client stakeholders, business users, technical teams, integration partners, and project leadership to communicate issues, clarify requirements, and drive timely solution decisions.
• Provide knowledge transfer, user procedures, and functional guidance to client teams and junior consultants, documenting customer and data impacts.

Essential Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field.
• 3–4 years of hands‑on SAP IS‑U experience, with at least 3 years focused on SAP IS‑U Customer Service.
• Proven track record delivering functional requirements, configuration, testing, and production support in a utility environment.
• Deep understanding of customer‑lifecycle processes: account maintenance, move‑in/move‑out, transfers, start/stop service, service requests, notifications, and customer contacts.
• Strong analytical and problem‑solving skills, with the ability to investigate exceptions and identify root causes.
• Excellent written and verbal communication skills, capable of translating complex technical concepts to business stakeholders.
• Experience managing deliverables, dependencies, risks, and priorities in a client‑service setting.
• Prior consulting experience is highly desirable.

Preferred Qualifications

• Experience with SAP S/4HANA Utilities and SAP CRM/Sales & Service Cloud (formerly SAP C4C).
• Knowledge of regulated and deregulated utility customer‑service processes.
• Experience designing or supporting customer self‑service web, mobile, IVR, or omnichannel solutions.
• Familiarity with integration of SAP IS‑U Customer Service with digital channels, contact‑center platforms, field‑service applications, or external customer‑experience solutions.
• Experience supporting high‑volume utility customer‑service operations or large‑scale meter‑to‑cash transformations.
• Understanding of utility regulatory requirements, market operations, and customer‑communication mandates.
• Experience with data conversion, cutover, operational readiness, reconciliation, or post‑go‑live production support.

Skills & Competencies

• Functional expertise in SAP IS‑U Customer Service and the broader meter‑to‑cash process.
• Hands‑on knowledge of SAP IS‑U business partner, contract account, utility contract, premise, service connection, and customer‑service concepts.
• Strong analytical, stakeholder‑management, and problem‑solving abilities.
• Collaboration skills across business, functional, technical, data, and integration teams.
• Proficiency in preparing functional specifications, configuration documentation, test scenarios, process flows, and data mappings.
• Experience executing unit, integration, and user acceptance testing, regression testing, defect resolution, cutover, and production stabilization.
• Knowledge of SAP S/4HANA Utilities, SAP CRM, and modern contact‑center platforms.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Access to SAP certification programs and industry‑specific training.
• Mentorship from senior consultants and subject‑matter experts.
• Opportunities to work on high‑impact projects across multiple regions and industries.
• Clear career paths from Consultant to Senior Consultant, Manager, and beyond.
• Regular knowledge‑sharing sessions, workshops, and internal communities of practice.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and continuous improvement. Our remote‑first approach means you can work from anywhere in the United States while staying connected through virtual collaboration tools, regular team huddles, and quarterly in‑person retreats. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market benchmarks for senior SAP consultants.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match and pension options.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and remote work options.
• Professional development budget and reimbursement for certifications.
• Employee assistance programs and wellness initiatives.

H1B Sponsorship

brighthush is committed to diversity and inclusion. We have a strong track record of sponsoring H1B visas for qualified candidates. While sponsorship is not guaranteed for every role, we encourage international talent to apply and discuss potential sponsorship during the interview process.

How to Apply

Ready to take the next step in your career? Submit your application through our career portal or click the link below to explore this opportunity further.

Apply to this job at brighthush

Closing

As a Senior SAP IS‑U Customer Service Consultant at brighthush, you will play a pivotal role in shaping the future of utility customer experience. Your expertise will drive efficiency, compliance, and innovation across complex, interconnected systems. If you are passionate about technology, customer service, and making a tangible impact, we invite you to join our team and help us build a brighter, more sustainable future.